The Surgery Clifton Road - Ratings and reviews
Reviews
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Review titled Phone calls are never answered
Rated 1 star out of 5
by Garry Sands - Posted on 21 December 2023
I recently attended The Surgery in person to make an appointment to see a GP after my child was sent home from nursery with conjunctivitis. My wife called and I called to make the appointment over the phone and calls went unanswered all day. When I arrived to The Surgery to make the appointment in person, the entire waiting room was empty. Not a single patient. I made the appointment for the same afternoon and returned to another empty waiting room. My wife has tried to make appointments several times and no one answers any phone calls. It’s very frustrating to say the least. It’s easy to say you are under staffed but then put in a phone system or website that allows patients to book appointments. Or as a minimum, allow patients to leave messages and have someone call back. It seems to me that you are forcing patients to come to the clinic to make appointments face to face. I live twenty five minutes away and we moved to this surgery from another one due to deplorable service. On this particular occasion I drove from Derby to Ashbourne to Hatton and back to Ashbourne because I couldn’t get through on the phone. I imagine there are many patients who don’t have the luxury to drive to make an appointment in person. Please please read your reviews on Google. The negative reviews (and there are several) clearly demonstrate you have an issue with reception staff. You can’t blame Covid any more. If you are understaffed, hire more staff and train them properly and answer the phones, please.
Visited December 2023
The Surgery Clifton Road has not yet replied.
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Review titled Fantastic supportive staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
The whole team are great yet the new woman on reception this month has been amazing. Couldn’t believe how knowledgeable she was about all the services of staff , she even talked about getting my dad some help by a social prescriber for his loneliness and booked me with a physio after explaining in depth why I didn’t need a gp appointment. She discussed all the new roles in the surgery and we even had a chat about the nhs plan long term for all the gp surgeries. No idea what she’s doing manning reception. Promote that woman!!!
Visited May 2023
The Surgery Clifton Road has not yet replied.