NEWBOLD SURGERY - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Sarah M - Posted on 11 April 2024
I cannot recommend this doctors surgery enough, the reception staff are friendly and helpful. I came with a problem that can be often ignored as I am a woman and one of the GPs (won’t be giving names but is also a woman) made me feel so seen and like I wasn’t crazy. She offered so much support and I felt so seen - they are a credit to the nhs and their profession.
Visited April 2024
Review titled NEWBOLD SURGERY
Replied on 22 April 2024
Dear Sarah Thank you for your wonderful five star review. We are so happy that you felt understood and supported during your consultation. I will pass your comments on to the surgery staff. Once again, thank you. Regards. Newbold Surgery
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Review titled Never answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
was on 'hold' for ages then automated service said '1 in the que' it was then literally just ringing and ringing for ages, for the line to just completely go 'dead'. I then tried ringing back and automated voice thing said '9th in que' . It is definitely safe to say I am not happy at all. this is not the first time this has happened. Only wanted to double check an appointment for my little girl. Seriously considering changing surgery.
Visited March 2024
Review titled NEWBOLD SURGERY
Replied on 19 March 2024
Dear Patient Thank you for your feedback. We have received two further reports of problems with the telephone system which are currently under investigation by our system provider. We apologise for any inconvenience and hope the matter will be resolved soon. Alternatively we do offer online services that allows you to book, cancel and check appointments at the surgery. If your child is under the age of 13 she can be linked to your online account. To register for this service we would require you to attend the surgery with two forms of ID for yourself (including one photo ID) and if possible a photo ID for the child, or a birth certificate. Kind Regards. Newbold Surgery
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Review titled The odd reception staff need to be more helpful
Rated 3 stars out of 5
by Anonymous - Posted on 03 February 2024
My GP great, most of reception staff great, but the odd 1 or 2 I feel blocking me from getting help/access to my GP taking gate keeping to the extreme I feel which one day could come back to bite, as no matter what I said would not have made a difference I was not going to get help particularly on a Friday, that's why I'm writing this at 4.30 am ps I'm quite assertive too I hate to think about someone who is not!
Visited February 2024
Review titled NEWBOLD SURGERY
Replied on 20 February 2024
Dear Patient Thank you for your feedback. Unfortunately due to unexpected sickness and unprecedented patient demand, the practice was forced to report Black Alert for GP access that week and could only deal with medical emergencies. Our receptionists were forced to take the difficult position of having to turn patient's away for routine and non-urgent matters. We are sorry that you were unable to access a GP that day and found our receptionists 'gate keeping to the extreme' however they were playing an essential part in ensuring the safety of both our staff and our patients that week. They were in the firing line and suffered many abusive comments but coped extremely well under such demanding and difficult times. It is lovely to hear that you think most of the GP's and Receptionists are great. Thank you again for your feedback. Kind Regards Newbold Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Julie Boulton - Posted on 19 December 2023
Reception and Administration staff are very friendly and helpful. They work extremely hard and remain professional during very pressured times for GP Practices. I had no problems booking my appointment and was seen on the same day for respiratory problems. The GP I had my consultation with was approachable, friendly and reassuring. I feel very fortunate to be registered at Newbold Surgery.
Visited December 2023
Review titled NEWBOLD SURGERY
Replied on 19 February 2024
Dear Julie Thank you for your kind comments and five star review. We are extremely pleased to hear that you are so happy with the care and service you receive as a patient at our surgery. Kind regards. Newbold Surgery
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Lovely surgery who are always helpful when you call for appointments or queries. Had an extremely useful athma review with one of their nurses today and felt listened to and reassured. Would definitely recommend the surgery to anyone moving to the area
Visited February 2023
Review titled NEWBOLD SURGERY
Replied on 06 March 2023
Dear Patient Thank you for such a positive five star review. We are extremely please that you are happy with our service. Your feedback will be passed to the nursing team and to the rest of the surgery staff. Regards. Newbold Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Frances - Posted on 02 October 2022
I want to say a big thank you because I've been so happy since I moved to your surgery. The receptionists are always friendly and helpful, in person and on the phone, it was a very noticeable change from my previous practice. The doctors and nurses are all so lovely and I am always impressed by the quality of service and care I get. So, thank you to all of you.
Visited August 2022
Review titled NEWBOLD SURGERY
Replied on 10 October 2022
Dear Frances Thank you for such great feedback. It provides a massive boost to all the staff when we receive such positive comments and praise from our patients. We are really pleased that since moving to Newbold Surgery you have been happy with the services we provide. Thank you for taking the time to express your positive review. Best wishes. Newbold Surgery