Vernon Street Medical Ctr - Ratings and reviews
Reviews
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Review titled Inefficiency
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
Prescription due 19/1/24, not on NHS app. Had a diabetic review am 1/2/24 but surgery failed to authorise prescription, phoned surgery pm 2/2/24 and pointed out their error, NHS app loaded within the hour. Ordered prescription, 3/2/24 at 1700. checked with chemist, run out of some tablets tomorrow , won’t get back to chemist before next weekend, I’m a lorry driver. what are we paying for
Visited February 2024
Review titled Vernon Street Medical Ctr
Replied on 07 February 2024
Thankyou for your comments. We're sorry you have not received the high level of service we strive to offer to our patients. As you have left an anonymous review we are unable to investigate your concerns in any detail and would invite you to leave a full account of your experience on our website https://vernonstreetandthelanes.co.uk/navigator/feedback/ so that we can investigate fully. Thank you again for your comments and our apologies for the lack of service you feel you received.
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Review titled No service. It's closed. Basically
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
They told me they get 50 calls every morning from patients wanting to be seen and half can't be seen, yet the place is "currently taking on new patients". They absolutely cannot handle the number of patients they have so I'm assuming there must be some sort of bonus for signing up new patients because this place is clearly about making money not for helping people. The place is empty when you actually get to go there but you can only get an appointment if you go through 111. I know Friargate surgery is even worse so what choice do you have? Die on hold....
Visited July 2023
Review titled Vernon Street Medical Ctr
Replied on 20 July 2023
Thankyou for taking the time to leave you feedback. As you will have seen in the media the NHS is under increasing pressure. Although we are providing more appointments in 2023 than in previous years this is still insufficient to manage the increasing demand. We are encouraged by the local ICB not to close our list to ensure further pressure isn't passed onto our neighboring practices, also facing the same challenges with regards to demand and capacity. Everyone within the Vernon and Lanes team are working hard to provide the best service possible whilst managing the crisis that is facing the NHS as a whole. Thankyou again for your feedback. Patients comments are very important to us.
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Review titled Unreasonable practice
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I usually order off the NHS online ordering system. This definitely does not correspond with the repeat prescription. One of them decides you need a review and before you know it you have to go without vital meds, phone the surgery and they tell you to phone the prescription line, well that's left me 5 days without antidepressants, I'm going through hell, been on them for years. The chemist also had problems ordering anti epileptic meds, so i'm in a real mess. Looks like I need to use the open appointment for the psychiatrist to sort this out.
Visited April 2023
Review titled Vernon Street Medical Ctr
Replied on 18 April 2023
Dear patient, thankyou for taking the time to leave us your feedback. We have robust protocols in place to ensure patients are not left without medication whilst also ensuring the correct monitoring is carried out for the relevant drugs. To enable us to investigate your experience further kindly use our feedback form on our website. https://www.vernonstreetandthelanes.co.uk/navigator/feedback/ we will then be able to respond fully to your concerns. The Complaints Department - The Vernon Street Medical Centre
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
Vernon street used to be very good some years ago These people are now very evil ,make you feel uninvited i feel even more depressed now i wish i never attended The problem is you never get to see a doctor theres too many clinicians and they just panic and want to get rid of you The receptionist are very very rude always raise there voice if you answer back they always threaten to end the call Ive wanted to complain for years but i find it in my heart to just forgive but yesterday/today ive had enough I will never come back here again and i honestly feel really down
Visited March 2023
Review titled Vernon Street Medical Ctr
Replied on 05 April 2023
Thankyou for taking the time to leave your comments. We are very sorry to hear of your experience and would invite you to provide further information so we can investigate this incident further. This can be done via letter or our website https://www.vernonstreetandthelanes.co.uk/navigator/feedback/ Thankyou again for contacting us
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Review titled Quick Response
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2023
I would like to thank everyone in the surgery for their work. Last Monday I used the online form to request a blood test. I received the blood form a couple of hours later. I went for the blood test on Thursday and on Friday I received a text from the GP with a recommendation based on the results. I would express that I feel that my concerns have been taken seriously and the fact that I received a response so quickly was very important for my peace of mind. Thank you!
Visited March 2023
Review titled Vernon Street Medical Ctr
Replied on 21 March 2023
Thankyou for your valued feedback. The whole team at The Vernon and Lanes Medical Centre strive to provide the service patients expect, regardless of the pressures the NHS as a whole is experiencing. It's good to know that we are achieving this. Patients' comments are very important to the whole team, thankyou again for your time in contacting us.
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Review titled Great response
Rated 5 stars out of 5
by Ben Wyke - Posted on 24 January 2023
I have always found the ability to message the practice consulting room with any issue very good with a quick response provided. In the most recent case I was responded to the same day, sent for an x-ray and within 3 working days was phoned by the GP with the results and options for treatment. This system has worked very well to me and reduced needing to see the Dr face to face.
Visited January 2023
Review titled Vernon Street Medical Ctr
Replied on 24 January 2023
Thankyou for leaving your feedback. Patient comments and feedback are very important to us. It's great to know that our access solutions are working.
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Review titled Absolutely shocking
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
Having attended a appointment with my 89 year old mother on 24/11/2022 I was shocked to see the whole experience. The receptionist was very rude when checking in my mother, as the checking in board was not working. After being told to sit down in a very dirty waiting room. My mother then went in with a clinician to have blood test, and to give a water sample. My mother then returned with her water sample, and paper work in a bag to give to the receptionist. The receptionist asked her in a very abusive manor if the sample was in a separate compartment to the paperwork? Luckily I was there to stand in and ask what did she mean? After being told like a child how to do this , I handed the bag over. The surgery display all over about how the staff should not be abused, and I totally agree with that 100%. The way they treated my mother today was like abuse, and is shocking, and if I wasn’t there to witness that, then nothing would be done. My mother has expressed before how she gets anxious about attending the surgery, and now I know why. I myself attend my surgery which is also NHS, and I can only say that is amazing. My mother has also expressed how when she tries to call she can never get through, and having seen that with my own eyes today, when waiting in the waiting room I see why, when the phones are ringing, and being ignored.
Visited November 2022
Review titled Vernon Street Medical Ctr
Replied on 25 November 2022
Dear Patient, we're sorry for the service your Mother has experienced during her visit to the surgery on 24th November. Your comments will be investigated and fed back the administration team. To assist in investigating this further we would invite you to leave your Mothers full name, date and time of appointment on our website feedback https://www.vernonstreetandthelanes.co.uk/navigator/feedback/ this will enable us to address each complaint with the staff member(s) concerned. Regards the complaints team
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Review titled Rude staff member and helpful staff members
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2022
I’ve been with this practice for 5 years and have had mixed experiences with the GPs. The ANPs are fantastic and always helpful. Since Covid it has become almost impossible to get an appointment. I rang the other day , I wasn’t able to get through for the 1st 8 attempts and then finally after waiting 40 minutes got through. When I did get through the staff member couldn’t hear me and called me back which I really appreciated as it meant I didn’t have to get in a long queue again which was just great. When this has happened before they’ve just put the phone down. I am a hospital doctor in the NHS so understand the pressures that we are all under and try to be as tolerant as possible however I went to drop off a sample today and the lady in reception at the Lanes was incredibly rude to me. She made me feel as though I’d committed a crime just for walking in to the surgery. I’d be horrified if a member of staff that I worked with treated patients like that. Since Covid having to ring the practice actually makes me feel very stressed and anxious as it’s just a massive hassle. Like I said we’re all under pressure but speaking to patients with respect doesn’t cost anything.
Visited October 2022
Review titled Vernon Street Medical Ctr
Replied on 06 October 2022
Thankyou for taking the time to leave us a review. I would invite you to submit your comments via our website (https://www.vernonstreetandthelanes.co.uk/navigator/feedback/) so that we can investigate your individual experience in more detail. As a surgery we are continually mentoring, coaching and training staff to ensure patients are treated with respect. It's disappointing to read that this has not been your experience. I thankyou again for your comments and apologies that the surgery has not provided the level of service expected.
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Review titled Always been a good practice for me
Rated 5 stars out of 5
by Cheryl - Posted on 06 September 2022
Neve had trouble getting through, line busy: i will keep redialling until i get in the queue. Staff have always been very helpful, it is a very good surgery.
Visited June 2022
Review titled Vernon Street Medical Ctr
Replied on 22 September 2022
Thankyou for your kind feedback. All of team come to work with the aim of delivering a good service for our patients. It's nive to hear when we're getting it right.