The Grange Medical Centre - Ratings and reviews
Reviews
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Review titled Inept
Rated 3 stars out of 5
by K Roebuck - Posted on 29 June 2023
My wife made a telephone consultation for Wednesday afternoon. No one phoned her on Thursday morning she rang to find out why. She informed she was down as a no show. My question is who was the no show.
Visited June 2023
Review titled The Grange Medical Centre
Replied on 10 July 2023
Dear Patient I am very sorry to hear of the problems that your wife encountered during her recent interaction with the surgery. If you would like to contact us directly with the patient’s name and DOB, along with some brief details of the problem, then we will be happy to look into this further for you and provide you with a personal response. The practice email address is: wyicb-wak.grangemedicalcentre@nhs.net Kind regards, The Grange Medical Centre.
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Review titled Wonderful swift service
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
On Monday I asked the practice to come and check out my 91 year old Mum who was struggling to breathe and get out of bed. One of the nurses came to see her and very quickly decided we needed an ambulance. The decision to do that enabled Mum to access A and E very quickly and be admitted almost immediately. We couldn’t believe the efficiency of everything. She was able to get the oxygen she badly needed and the treatment was excellent. We would like to thank everyone involved. She remains very poorly but is receiving great care. Thankyou NHS!
Visited February 2023
Review titled The Grange Medical Centre
Replied on 21 February 2023
Thank-you for taking the time to provide such wonderful feedback following your recent contact with the practice; it has been shared with the relevant members of staff, as well as with the Practice Management Team. We really are extremely grateful. I do hope that your Mum continues to feel better following her hospital admission and, on behalf of the surgery, I would like to send her our very best wishes as she continues her recovery.
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Review titled No available appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Terrible service and not enough appointments. Out of 5 days phoning for appointments only managed to get one on 1 of the days. This was phoning at 8am every morning too! Today I was a little late and phoned at 8.06am to an automated message stating that there was no available appointments that day! This has been a long standing issue with this gp surgery so why haven’t they done anything to rectify this? Only pre bookable appointments are for 7 days in advance, now I need to phone at 8am every morning to ask for ecg and blood test results. This is taking a valuable appointment up for someone who is ill or in more need than me. I’m currently looking to move to a more suitable gp as this surgery is going downhill. The doctors are good and always sort your issues but getting past the reception staff is the hardest part here.
Visited February 2023
Review titled The Grange Medical Centre
Replied on 22 February 2023
Dear Patient I was very sorry to read your review, and to hear of the difficulties that you have been experiencing in booking an appointment. I can fully appreciate the frustration that this situation must have caused you. We have done a lot of work to help increase the availability of appointments for our patients, including the options of pre-booking appointments with our GPs and Advanced Nurse Practitioners for up to six weeks in advance. Appointments with Practice Nurses and Healthcare Support Workers can be booked further in advance. There are also other options for booking GP appointments as part of GP Care Wakefield; this is a Wakefield-wide initiative and further information can be found via the following link on our website - https://www.grangemedicalcentre.co.uk/pages/Out-Of-Hours If you have recently undergone an ECG investigation and blood tests then the surgery will contact you to make an appointment – if required – once the results have been reviewed by a GP. It is not common practice to contact patients if their results are reviewed and filed by the clinician as ‘normal’. Thank-you for taking the time to include the positive feedback regarding our doctors – it is very much appreciated. However, the comments you made about “getting past the reception staff” were very disappointing. Our reception team work incredibly hard in what is an extremely challenging and demanding role. They also have to suffer verbal abuse from patients most, if not every day. They are not a barrier to you booking a GP appointment and this is a very disappointing misconception. Our receptionists will always do their very best to manage the individual needs and expectations of each patient. However, it may be that booking a GP appointment is not the most appropriate course of action. The receptionists are qualified to care navigate patients to the most appropriate service to meet their needs. Should the practice not have any appointments available, then patients will be advised of the GP Care Wakefield Out of Hours service, and the time at which they should contact the surgery so that they can be added as a call back. We understand that this may not be a perfect solution for every patient, but the service increases the availability of appointments and helps all practices to manage the ever increasing demand for appointments. The practice does pride itself on providing excellent care and customer service to all of our patients and I am sorry that this is not reflective of your recent experience. I do hope that any future contact will be more positive.
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Review titled Thank you!
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2023
I had a polite and pleasant conversation with the receptionist who was able to get me an appointment to suit my working needs, the same day as I called. The telephone appointment with the doctor was again polite, comprehensive and a prescription was provided promptly. When collecting the prescription, the staff were welcoming and courteous. Despite the challenges currently, staff really worked hard and I am grateful for their time and patience. Thank you!
Visited January 2023
Review titled The Grange Medical Centre
Replied on 10 January 2023
Thank-you for taking the time to provide this positive feedback. Your comments have been shared with all of our staff, and they are a real boost to morale during these challenging times within primary care.
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Review titled Incompetent admin team
Rated 1 star out of 5
by Jane H - Posted on 20 July 2022
Attended for an endoscopy procedure after limiting my holiday by having to go on a low residue diet for 4 days and take a bowel cleansing preparation, to be told the admin staff had not entered my appointment in the diary even though they sent me a letter to confirm the date and time and followed up with a call to confirm the date the Wednesday prior. Consequently I was asked to wait in the car (as per the entry procedures for endoscopy) on the hottest day recorded in the uk (40 degrees) without being able to drink any water. Whilst the clinical staff eventually recognised it was an admin error and went ahead with the procedure in a professional way, albeit rushed as it was an inconvenience to fit me in for them, this was 70 mins late during which time I felt extremely anxious and close to tears. Possibly as a consequence of all the upset or maybe the rushed timing for the team that had to fit me in, the procedure was significantly more painful than previous endoscopy’s . An apology was never offered. The administration at this practice needs a thorough investigation as it’s incompetent.
Visited July 2022
Review titled The Grange Medical Centre
Replied on 25 July 2022
Thank-you for taking the time to post feedback following your recent visit our Endoscopy Unit. I am extremely sorry to hear about the problems you have encountered whilst using the service. I understand that you have also contacted the service directly, via email, and that you have now received a response from our Secondary Care Manager. If you wish to discuss this matter in any further detail, then please do contact us directly and we will do our very best to help you.