Homestead - Ratings and reviews
Reviews
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Review titled Abrupt unsympathetic lady on the reception
Rated 1 star out of 5
by Richard - Posted on 24 April 2024
Whilst calling via the surgery today to explain we had a medical emergency with my mother, I was greeted by a lady on reception more interested in eating that greeting us. I explained the problem and she wasn’t at all willing to help. Her abrupt mannerisms were totally unnecessary, not just to my self but to other patients. She was unacceptable and it is not expected by patients who are at the end of their life. She used two word sharp answers to a patient in regards to life saving medication. When it was finally my turn, I was greeted with, yes can I help! No apology for keeping me stood waiting while she typed for 5 mins after the patient before me walked out, who she made look foolish. My mother is at end of life and I asked for some advice from the lady who just said we are full, ring tomorrow. She wasn’t even going to let me explain the problem and certainly was not willing to seek support from any GP to advise me. When I explained the problem she abruptly repeated again. We are full. When I asked for the complaints procedure she informed me she was a manager her self and asked what my issue was. I walked away feeling humiliated.
Visited April 2024
Homestead has not yet replied.
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Review titled mixed review
Rated 4 stars out of 5
by Anonymous - Posted on 15 April 2024
After visiting the surgery at the beginning of the week I asked how to request a prescription, the lady on reception was very rude and abrupt in her answer. I explained I have problems writing so she took my details and said she was the prescription lady and would send them straight through. I waited until Friday to visit the pharmacy to collect them, prescription lady told me to leave it a few days and they should be ready. After visiting there wasn’t any medication ready. Spoke to helpful lady on the phone and she informed me that nothing had been sent. I was very cross at this point as I was running out of medication. The new lady was very helpful and polite and said she would get this sorted for me. A few hours later she called me to inform me that it had been sent ensuring she informed me in good time before the pharmacy closed. Why can’t all your staff be helpful and not rude and speak down to patients.
Visited April 2024
Homestead has not yet replied.
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Review titled Unprofessional dr
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2024
On Friday, I took my daughter to the doctor with chest pain. the doctor turned out to be very unprofessional. did not find anything for the daughter and said that she simply did not want to go to school. I took my daughter to the emergency room in the evening and a chest infection was diagnosed
Visited February 2024
Review titled Homestead
Replied on 08 February 2024
Dear Patient, If you could contact the Practice with further details we can look into this for you. Kind Regards Sarah, Practice Manager
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
Been to the doctors twice and they have not done anything to help me and disregarded my feelings and concerns made me feel really bad about myself the receptionists are more helpful than the gps
Visited November 2023
Review titled Homestead
Replied on 13 November 2023
I am sorry to hear of your recent experience, if you would like to discuss this further please contact the Practice and we will investigate your concerns. Regards Practice Manager