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Ashfield Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled New appointment system terrible

    Rated 2 stars out of 5

    by Susan westerman - Posted on 20 April 2023

    To day tried using the new appointment system as you cant phone the surgery for one you have to do it online through Patches system through ashfield website. At 8am started the process of getting on the form. There are 10 questions to answer and after every question it tells you how many many appointment spaces left. I am quite savvy using websites but I found myself panicking when I got to the 8th question and it popped up 2 spaces left. Just managed to finally get to the end and Send it. It came up my form had gone to surgery and they would get in touch. After 1 hour I got a message I would get a consultation phone call from my GP in the afternoon. If needed they would give me an appointment for face to face. I do not like this system and will definatly think about changing to a surgery that doesnt use this system. Terrible experiance prefere to phone in and speak to a receptionist and know straight away if getting an appointment.

    Visited April 2023

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    Review titled Ashfield Medical Centre

    Replied on 01 August 2023

    Thank you for your feedback regarding your experience using our online consultation form. Regarding the countdown you mention, you have 30 minutes to complete the form once you have started it, the countdown is the number of questions you have left to answer. We have found that once patients have registered with Patchs this then makes it easier to use when you need it again. The questions are so we can gather as much information as possible in order that you are seen by the right person. We are able to signpost patients to the most appropriate service meaning patients can be prioritised in order of urgency. At times due to staffing we may be limited on face to face appointments and you will offered a telephone appointment from this if the clinician feels you need to be seen face to face they will ensure that another appointment is booked. Should you have any problems completing the Patchs form, patients can still contact the surgery via the phone and our reception team are able to complete the form on the patients behalf. Thank you for your feedback and will take this on board as we continue to try an increase our capacity for our patients.

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  2. Review titled Awful patient care

    Rated 1 star out of 5

    by Anonymous - Posted on 25 January 2023

    They've changed their way of working to "make things better" for the patient. What a load of rubbish! You can't ring for an appointment any more, you have to fill in a form which is then assessed. But that's only if you have access to the internet, which a lot of older people don't have. You can't even call into the surgery and ask for assistance with it! Way to go Ashfield, easiest way of getting rid of your elderly patients - by pretending you care and want to help them and then completely blocking their access to healthcare with your wonderful new idea! Oh, and the receptionists - just plain rude and unhelpful

    Visited January 2023

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    Ashfield Medical Centre has not yet replied.