The Garden Surgery - Ratings and reviews
Reviews
-
Review titled Great doctors
Rated 5 stars out of 5
by Courtney Cairns - Posted on 19 February 2024
When I visited the doctors this month the reception staff were very welcoming and helpful, I received nothing but good service from both the doctors and reception staff! I would highly reccomend this practice to anyone looking for a new doctor surgery! The reception staff are very friendly.
Visited February 2024
Review titled The Garden Surgery
Replied on 28 February 2024
Thank you for posting your positive comments. It is rewarding to know that our staff are valued by our patients. Thanks again
-
Review titled Caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
Although it is hard to get an appointment I can say that the reception team are very patient and do try help where possible when an appointment is needed. I attended the surgery yesterday with my son and the appointments were running an hour behind this was not a great situation for a 2 year old to be waiting for that length of time and also the fact he has autism made the situation more difficult to keep him entertained and safe. I explained to the receptionist that I wasn’t sure we was going to be able to wait much longer as I felt my son was becoming overwhelmed at the length of time waiting in the surgery which could have led to a meltdown and him missing his appointment. When I went in to see the doctor a few minutes after mentioning this is was a different doctor and he mentioned that the receptionist had explained the situation with my son, I was shocked and greatful that the lady had gone above and beyond my expectations and this ment that my son still was able to see a doctor and recieve treatment that he needed. This was great team work amongst the front of house staff and GP’s and it really has put me at ease that they understand the difficulties me and my little boy face when out in public to keep him safe. Thank you so much.
Visited December 2023
Review titled The Garden Surgery
Replied on 28 February 2024
Thank you for taking the time to let us know that we provided good customer service. We aim to help and support patients and it's always good to know we are all appreciated. Thank you
-
Review titled Poor
Rated 3 stars out of 5
by David sellers - Posted on 26 October 2023
I've just been sat in the reception for 45mins waiting for my 15 30 appointment but a mix up with the reception they didn't know I was there even though I approached the desk to ask if I needed to check in for physio and was told to sit down total misunderstanding I received a text telling me I had missed my appointment so I went back to reception I was offered further appointments unfortunately unsuitable but why couldn't the receptionist have phoned the physio and explained the situation so I could have been seen frustrating to say the least this follows on from a cancelled appointment a few weeks ago when no one informed me and I turned up at surgery both times resulting in time off work and lost pay very poor service it's hard enough to get a appointment without this hassle
Visited October 2023
Review titled The Garden Surgery
Replied on 06 November 2023
Hi David Thank you for accepting my explanation and apology in the phone call just a few minutes ago. Practice Manager
-
Review titled Appointments or test results
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Trying to get an appointment or test results is a complete joke, the surgery is empty if you call in. Abysmal get your act together not everyone is a hypercondriac
Visited April 2023
Review titled The Garden Surgery
Replied on 17 April 2023
Please contact the Surgery and make yourself known so that we can help to resolve any legitimate issues you raise. Thank you
-
Review titled Helpful and friendly practice
Rated 5 stars out of 5
by Gill kneale - Posted on 17 April 2023
I have had to contact this surgery numerous times and every individual I have spoken to could not have been more helpful and obliging. It has been deeply appreciated!!
Visited March 2023
Review titled The Garden Surgery
Replied on 28 February 2024
Thank you for your feedback. We work hard to create a good patient experience and it's good to know patients appreciate the service. Thank you again
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2022
I have been a patient here for a number of years and have found this to be a great surgery to access care from. I took my son to the surgery yesterday having called the day before to book an appointment. The reception staff were helpful and kind and booked a telephone appointment for the next day. I spoke to one of the partners the next day. She took time to listen and understand concerns, her manner was kind and she explained next steps really clearly. We were seen the same morning by a junior doctor who was really lovely with my 3 y/o. My son felt nervous about coming to the surgery and the doctor we saw took time to make him feel at ease. She was really kind to him and engaged with him really nicely. Again, she listened really carefully and clearly explained the next steps- I felt really confident in the care we were receiving. Overall, I felt that the care we received was really patient centred and individualised. I didn’t feel like we were being rushed or wasting anyone’s time. All the staff we encountered were kind and patient. Thank you
Visited October 2022
Review titled The Garden Surgery
Replied on 20 October 2022
Thank you for talking the time to let us know you were happy with the end to end service you received. It is important for us to know that we are doing a good, safe job. If you are interested in being more involved with patient participation issues please let me know. Thank you again for your comments. Practice Manger