Woodhouse Medical Practice - Ratings and reviews
Reviews
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Review titled It’s not all bad but it’s not all good either.
Rated 3 stars out of 5
by Anonymous - Posted on 17 March 2023
Not all departments are bad, the reception has been amazing, and when I requested birth control the nurse was brilliant and very cautious. The rest of my experience has not been so good. I moved here recently from South Africa. I am disabled/visually impaired (Ocutanious Albinism and Nystagmus) and to this date, about over 2 months in, I have not been referred to a low vision clinic. When I had my first appointment/health check I told the Healthcare assistant all of my disabilities and conditions and after getting a summary health record I see only 1 out of the 6 is listed. Now I am still new to the NHS system and I am still learning about its procedures so if a healthcare assistant can not refer to other healthcare then I understand but then why wasn't the information passed on to a GP to get hold of me to discuss it or have me scheduled in for an appointment. I had a flu vaccination on the 31st of January 2023 and it's now March and to this date, it's not appeared on my NHS record. The practice did receive a notification from a pharmacy. Let alone I cannot see my blood results for the blood taken on the 19th of January 2023. I actually had to get a physical copy from the practice.
Visited January 2023
Review titled Woodhouse Medical Practice
Replied on 30 March 2023
We take patient care very seriously. Our multidisciplinary team will aim to meet your individual needs. Digital record issues can be explained and resolved with help from our senior admin team. We encourage patients to have online access to their medical record to enable a partnership of trust and empowered care. Please contact us (face to face, via telephone or online on our website) so we can resolve your queries including an offer of a GP appointment. Thank you.