Lingwell Croft Surgery - Ratings and reviews
Reviews
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Review titled Waiting for 25minutes on a booked patch appointment
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
I booked an early morning appointment at my surgery so I do not have to make up time at work. It was very disappointing to wait 25minutes over my allocated time with no reason given to why. First 10mins over I asked reception if there were delays and she could not see any other than running late. After 20mins a nurse who cameout I asked if the Doctor was running late as I had been waiting 20minsover my time. The nurse stated she would pass message on. Then 5mins later the doctor called me and not on the way to the room or in the room no apology for my wait was acknowledged whatsoever. In fact I went to the appointment with a few things as I can never get morning or later apps. The doctor was curt in tone and stated the other thing I needed help with would need another app which was booked for me. I still awaited apology about my wait. none given. In the past if a patient is 10mins late apparently you cannot be seen however if a doctor runs over its okay and they don't even apologise or acknowledge this. Terrible.
Visited February 2024
Review titled Lingwell Croft Surgery
Replied on 22 February 2024
We are very sorry that you had to wait 25 minutes to be seen, and no explanation was given. Sometimes Doctors appointments do run over if they have to deal with an unexpected emergency. We do our best to see patients at the appointment time allocated but they don't always know what they are going to have to deal with on the day. We agree that you should have been given an explanation and at least been told that there would be a delay. We will make sure that staff are aware. If you would like us to investigate this incident further please contact the practice via our complaints form on the website www.lingwellcroft.co.uk and we will be happy to look into it for you.
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Review titled Avoid Avoid
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2023
For the same illness I have to see a different GP or an advanced nurse practitioner, if I'm lucky. I have to tell resption in front of all patients I'm bleeding from my bottom. Dignity means nothing to them.
Visited March 2023
Review titled Lingwell Croft Surgery
Replied on 21 March 2023
We are sorry that you have been unhappy with our service. In order to offer appointments quickly to patients we offer an appointment with whoever is available, it isn't always possible to see the same GP/ANP each time. All clinicians have access to your medical records and can see what has previously been discussed. In relation to speaking to receptionists we are sorry that this wasn't treated confidentially; we have now put up a poster stating that if you wish to speak confidentially we can arrange to speak to you in a private room.
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Review titled Horrible
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
2 weeks waiting for death certificate to be told they still not sorted it...really what an absolute pxxs take ..as if we've not got enough going off as it is .. to be told they didn't know when ambulance runs g to inform them...not sure who's not doing there job right here admin or doctors but somet needs sorting.
Visited September 2022
Review titled Lingwell Croft Surgery
Replied on 28 September 2022
So that we can investigate this please can you contact the surgery on 0113 270 4848 to discuss this incident. Thank you
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Review titled Friendly staff, great service
Rated 5 stars out of 5
by Robin Kitchen - Posted on 29 May 2022
Myself and my children have been registered here since moving into the area, and I have nothing but praise for the surgery and the staff. The reception team have always been really polite with me, and when I've needed an urgent appointment I've always managed to get one. The nurses and doctors are very friendly and put you at ease and I would highly recommend this practice to anyone
Visited May 2022
Review titled Lingwell Croft Surgery
Replied on 30 May 2022
Thank you for your kind review. We all work very hard to look after our patients so its encouraging to hear positive feedback and that we are delivering a good service.