Alwoodley Medical Centre - Ratings and reviews
Reviews
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Had an issue which NHS website suggests to contact GP urgently. Tried to call, couldn't get through. Tried to use Patches system, not available until the next day. The system clearly does not work.
Visited April 2024
Review titled Alwoodley Medical Centre
Replied on 22 April 2024
Dear Anonymous, I am sorry you have had problems in contacting the surgery, unfortunately because you have signed the review as anonymous I am unable to offer any advice. Patient Services manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
Really helpful and friendly receptionist and extremely helpful Doctor. Thank you for all your help today. Cannot thank you enough for your help, after such a stressful morning. Thank you
Visited January 2024
Review titled Alwoodley Medical Centre
Replied on 01 February 2024
Dear Anonymous, Thank you for your feedback regarding your recent contact with the surgery, all your comments will be passed on to the staff and the doctors. Patient Services Manager Alwoodley Medical Centre
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2023
Whilst I have sometimes found it hard to contact the surgery for urgent appointments, I recently had a very good experience with one of the receptionists. I had a few matters to sort out and she managed to sort everything in an efficient and friendly manner. I have also had good experiences recently with using the Patchs system. Provided you can get through to the surgery, I have always found them to provide an excellent service.
Visited October 2023
Review titled Alwoodley Medical Centre
Replied on 09 November 2023
Dear Anonymous, thank you for your positive comments regarding the service you received from the practice and our new PATCHS system which has become very popular with a lot of our patients. Your feedback will be passed on to all the staff. Patient Services Manager Alwoodley Medical Centre
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Review titled GP centred, not patient centred in the slightest.
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
Tried to get an appointment in advance at the hospital doctor's request as part of a review of my treatment, but Moor Allerton doesn't offer this as GPs only want appointments booking on the day. 'Patches' system closes within a few minutes of it opening at 8am and by the time you get to speak to a receptionist, all appointments for that day are gone. GPs insist on this process but it certainly doesn't work for patients
Visited September 2023
Review titled Alwoodley Medical Centre
Replied on 31 October 2023
Dear Anonymous, Thank you for your comments, I am sorry that you have encountered issues when you tried to book a GP appointment. Demand for our GP appointments vary from day to day and the appointments can be filled quit quickly, but generally Patchs is available to patients to use, I apologise that this was not the case on the day you wanted to access this service. Your comments will be passed on to the staff. Patient Services Manager Alwoodley Medical Centre
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Review titled Excellent medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
Phoned for advice on Wednesday, got face to face appointment on Thursday, referral, blood tests, X-rays, all done on the spot. Extremely knowledgeable, professional and friendly doctor.
Visited July 2023
Review titled Alwoodley Medical Centre
Replied on 21 July 2023
Dear Anonymous, Thank you for your feedback regarding your recent contact with the surgery, all your comments will be passed on to the staff and the doctors. Patient Services Manager Alwoodley Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Rachel Muir - Posted on 12 June 2023
Excellent from speaking to receptionist on arrival to seeing the Doctor, explaining what could be done to help my symptoms and conditions to prescribing medication and next step to take
Visited June 2023
Review titled Alwoodley Medical Centre
Replied on 16 June 2023
Dear Rachel Muir, Thank you so much for taking the time to post this positive review, your comments will be passed on to the staff at the surgery. Patients Services Manager Alwoodley Medical Centre
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Review titled Consistently good care
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I have been a patient with this practice for around 30 years. Despite increasing demands on staff time and an increase in patients over the years, the level of care I receive from all staff is really impressive. I used the new Patchs system today and received a call within 10 minutes of submitting my enquiry and an appointment was offered this afternoon. The problem wasn’t even urgent. The reception staff always go out their way to sort out enquiries and are consistently helpful and professional . Last time I was there the receptionist offered a drink and biscuits to an elderly patient who was waiting for patient transport and reassured her she was next on the list to be collected as she was a bit tired and stressed. The NHS is stretched to the limit but my experience at the practice is very positive.
Visited June 2023
Review titled Alwoodley Medical Centre
Replied on 21 July 2023
Dear Anonymous, Thank you for you positive comments regarding our service, the level of care received from the practice and our new PATCHS system which has become very popular with a lot of our patients. Your feedback will be passed on to all the staff. Patient Services Manager Alwoodley Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Carl Vaughan - Posted on 12 August 2023
Wanting to have my hearing checked I used the online appointment system and had a GP appointment within 2 days. Friendly, professional and caring GP referred me to the ENT unit at Meanwood medical centre. After assessment there, and similarly caring service, I now have hearing aids with the whole process having only taken a couple of months. Thank you.
Visited June 2023
Review titled Alwoodley Medical Centre
Replied on 01 September 2023
Dear Carl Vaughan, Thank you for your feedback regarding your GP appointment and referral to ENT. We appreciate you taking the time to post this positive feedback. I will pass on your comments to the staff involved, we are pleased that your experience at the surgery has been a positive one. Patient Services Manager Alwoodley Medical Centre
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Review titled Wonderful Doctor
Rated 3 stars out of 5
by Benjamin okonkwo - Posted on 09 May 2023
The doctor we saw was wonderful, very understanding, kind and friendly. Extremely thorough. We weren’t rushed & would like to always see the same doctor in future.
Visited May 2023
Review titled Alwoodley Medical Centre
Replied on 16 June 2023
Dear Benjamin Okonkwo, Thank you for taking the time to post this positive review relating to one of our GP's. We will pass on your comments to the GP involved.
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Review titled Good experience
Rated 5 stars out of 5
by Steven Pearlman - Posted on 24 May 2023
Called in morning got call back lunchtime got appointment in the afternoon saw a good doctor who was very thorough
Visited May 2023
Review titled Alwoodley Medical Centre
Replied on 16 June 2023
Dear Steven Pearlman, I am pleased that your experience at Alwoodley Medical Centre has been a positive experience. Thank you for your feed back. Patient Services Manager Alwoodley Medical Centre