Oulton Medical Centre - Ratings and reviews
Reviews
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Review titled Unreasonable delays accessing services
Rated 3 stars out of 5
by Adele Hanna - Posted on 08 September 2023
I phoned for an appointment. The message said I was 10th in the queue. The answerphone message directed me to the website to complete an online Patches form. So having waited 10 minutes, I abandoned the call and my place in the queue. The website said that Patches were unavailable at the moment! So the answerphone message is not up to date, and I wasted more. I also noticed the site said expect to wait up to 4 weeks for none urgent appointments. At the time of typing I have been on hold for 24 minutes and I'm still only number 3 in the queue. Who has time to wait like this? Thankfully when you do get through, the staff, doctors and nurses are usually very good. Fingers crossed!
Visited September 2023
Review titled Oulton Medical Centre
Replied on 14 September 2023
Hi Adele Please accept our apologies for the problems you have experienced with our phone lines. We have reported the problem to our phone company and they have escalated an investigation to the highest level. We have also added a message to our website to inform patients. PATCHs can be submitted on-line between 7:00-12:00 as per our phone recording message. Patients may still phone or call in at any of our 3 surgeries outside these times. I have asked one of our reception team to contact you today to enable them to help with your query. Hilary (Practice Manager)
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Review titled very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 31 January 2023
every one that I have seen have been very helpful with any problems that I have had. And they have dealt with any concerns that I have had. I am very happy with all the staff at the practise.
Visited December 2022
Review titled Oulton Medical Centre
Replied on 03 February 2023
Dear patient. Thank you for your positive feedback. I will pass on your feedback to all staff. Kind regards Dr Freeman & Partners
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Review titled great service and caring
Rated 5 stars out of 5
by Jane McDonnell - Posted on 03 November 2022
I spoke to Dr Gascon today after being so poorly with flu and my chest and understood my medical history and was very empathetic and gave his time to make sure i’d get the best treatment. After covid having that relationship with your GP is necessary especially with being disabled and living alone. i didn’t feel rushed or kept to a time slot that means a lot for a patient like me. I’ve seen him in person in the past and has helped me through many situations can’t ask anymore than that.
Visited November 2022
Oulton Medical Centre has not yet replied.
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Review titled Winter vaccination clinic
Rated 5 stars out of 5
by Heather Graham - Posted on 09 October 2022
Booking my appointment was very easy - all done online. I arrived for my appointment- was taken straight in (early). My appointment was towards the end of what I can only imagine was a very busy day but staff were still happy & welcoming. It was a very efficient service being run on a Saturday too so easy to get to for a full time worker. The clinic was well planned out & tailored towards maximising appointments for busy working patients. A great example of how GP practices care for patients.
Visited October 2022
Review titled Oulton Medical Centre
Replied on 11 October 2022
Thank you for taking the time to feedback about our service and your kind words. It is much appreciated by all the team at Dr Freeman & Partners.
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Review titled Poor practice
Rated 1 star out of 5
by Mark - Posted on 29 September 2022
Feel totally let down by the practice, having had a problem for over 2years felt passed from pillar to post, nothing improves, still suffering and nowhere near helped. Got another telephone appointment, when I sent an E-consult for a face to face appointment. Feeling very down, and I have previously suffered with anxiety which I was given medication for from this very practice, and I mentioned this in previous E-consults. I don’t know if anything will change, I’m very lost at the moment.
Visited September 2022
Review titled Oulton Medical Centre
Replied on 04 October 2022
Dear Mark Thank you for leaving your feedback. We would like to contact you to discuss. Can you please contact the surgery with your full details and we'll contact you to discuss in more detail. Kind regards Dr Freeman & Partners
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2022
Poor service, not interested in taking any time to diagnose your problem just want rid of you ASAP, they don't check your previous notes, eConsult has not been working for nearly 1 week just says only available during office hours, just cannot get in contact unless you hold from being 15 to 20th in the queue.
Visited June 2022
Review titled Oulton Medical Centre
Replied on 28 June 2022
We are sorry to hear of your dissatisfaction with our service. Unfortunately as you have chosen to post your review anonymously we are unable to respond directly. It is our aim to provide the highest possible standard of care and in order to help resolve your concerns raised please contact the practice manager at the surgery.