Reviews

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1. Review titled Unhelpful

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 12 June 2023

   Trying to get anywhere with this surgery is like pulling teeth. The majority of the reception staff are poorly trained and unable to access parts of the system required to give patients the full duty of care that you would expect. What one of them will tell you is impossible in the morning another will be able to sort out for you in a matter of minutes in the afternoon, it’s frustrating and when you have someone that needs on the spot efficiency regarding vital appointments, it’s not ideal that care givers have to multiple conversations and visits to the surgery due to incompetence when there time is best spent else where. Unfortunately is doesn’t stop there when you do manage to get appointments your often left waiting 25 minutes after you’re appointment time despite no-one else being in the waiting area, only to spend 2 minutes with the doctor. I would like to know when a doctor hasn’t seen a patient for a good 4 years plus would it not be a good idea to do a bit of a general health check up. Surely this would be a preventative measure and avoid future appointments, especially as it’s such a chore for you to see patients in the first place?

   Visited June 2023

   Report as unsuitable

   Meltham Group Practice has not yet replied.

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