Kirkburton Health Centre - Ratings and reviews
Reviews
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Review titled lovely staff , horrendous booking system
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Appalling new e-consult system. I am reasonably ok on my laptop but even though I had written out relevant details yesterday, it still took 25 minutes to complete. Yesterday pharmacists said I should definitely see a doctor today with bad reaction to an antibiotic. So have I seen a doctor - no.I have been asked to send a photo and had a call from a nurse practioner, thats because I was prepared to make a complaint. As soon as this health issue is sorted out, I will be leaving Kirkburton as fast as possible. I was asked to review the new system, which I have, all I can say is I have yet to speak to anyone who likes the system
Visited February 2024
Kirkburton Health Centre has not yet replied.
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Review titled Dreadful triage system
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
Appalling. Appointment trying to be made to see a doctor and facing great difficulty. Extremely frustrated by the new system.
Visited January 2024
Kirkburton Health Centre has not yet replied.
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Review titled e-consult working very well
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2023
I recently needed hospital admission for an emergency operation. I was in a lot of pain, and decided that contacting the practice by e-consult might be the quickest way to be seen, as the messages are triaged. I was phoned back, and seen within an hour, the sent to the surgical assessment unit. I was dealt with much more quickly and efficiently than if I had gone to accident and emergency. I like the e-consult system, as you can think about all the information you need to give, and not forget anything. I have used it several times over the last few months. On one occasion, I had a test arranged before talking to the doctor about the result, saving us both time.
Visited December 2023
Kirkburton Health Centre has not yet replied.
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Review titled Responsive, caring, great service
Rated 5 stars out of 5
by Mat - Posted on 20 March 2023
Don’t often need my GP but I have a few times over the last couple of years. Always great, good availability of appointments and takes the time to listen to my concerns. Such a contrast to the neighbouring practice in Skelmanthorpe. Always recommend this practice to other locals.
Visited March 2023
Kirkburton Health Centre has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2022
I feel very lucky to have such a fantastic doctors. When I needed seeing you helped me, the lady on reception when I went was really nice when I couldn't get the computer to work. Thank you to you all at the doctors
Visited July 2022
Review titled Kirkburton Health Centre
Replied on 10 August 2022
Thank you for your comments, it is nice to hear you had a positive experience with us here at Kirkburton Health Centre. Many Thanks, Emily Town Assistant Practice Manager
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Review titled Pleasantly surprised
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2022
I work in general practice myself and so know how busy it is. I called at 8:40 and the phone was answered immediately by a friendly and helpful receptionist without any waiting in a queue. I was offered a same to face to face appointment with an advanced nurse practitioner at a time to suit. The clinician was fantastic with my daughter, made her feel very comfortable, thoroughly examined her and I felt very confident in her assessment. Overall a fab service - thank you.
Visited June 2022
Review titled Kirkburton Health Centre
Replied on 27 June 2022
Thank you for your feedback. We appreciate your comments and it is great to hear you have had a positive experience with the practice. I will pass on your comments to the Team! Many thanks, Emily Town Assistant Practice Manager
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Review titled Excellent care and feel very reassured .
Rated 5 stars out of 5
by Carol Martin - Posted on 09 June 2022
I had reason to request a telephone appointment today and cannot thank the doctor enough for the care and consideration he showed me when he called . I just want to say a huge thank you .
Visited May 2022
Review titled Kirkburton Health Centre
Replied on 10 June 2022
Hi Carol Thank you for your comments, it is always great to hear when patients have a positive experience. Many thanks, Emily Town - Assistant Practice Manager