The Waterloo Practice - Ratings and reviews
Reviews
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Review titled Getting worse
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
Things at Waterloo have gone increasingly downhill since covid. Drs asking you what you think is wrong with you and also what you want them to do. If I had a medical degree, I would be able to answer those questions for myself and not need to spend 45 minutes on the phone trying to get an appointment. The econsult is no longer available which is a nightmare when you work full time and travel to work at the time you need to call. I had a phone appointment where the doctor argued with me over who needed to give me prescription and at the end of the call said he didnt even know if what he was saying was correct so he would have to find out. Very unprofessional. Left me feeling like I had just been told off for something I had no clue about. Cemented my decision to move to a different GP.
Visited February 2024
The Waterloo Practice has not yet replied.
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Review titled Helpful information
by Old lad - Posted on 05 March 2023
I had a routine blood pressure test and I thought it was a little too high so I asked to see a doctor and after that consultation I had an ECG then I was put on a course of medication and was sent a booklet about type 2 diabetes. That’s where I am at the moment, on medication for angina and helpful information on diet to try and lower cholesterol and diabetes levels.
Visited December 2022
Provided by Care opinion
Review titled The Waterloo Practice
Replied on 06 March 2023
Good Morning Thank you for leaving your information regarding your ongoing treatment provided by The Waterloo Practice. I hope the management plan put in place is working and you are feeling better. If you have any concerns regarding your health, please do not hesitate to contact our reception to book a review appointment. Thank you. Cheryl Lear, Practice Manager
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Review titled great practice
Rated 5 stars out of 5
by Lisa Jane Mortimer - Posted on 29 December 2022
i moved to the area about 12 months ago ,i didnt want to change my doctors where i had previously been for 20+ years but i was out of area , so glad i was ! this practice so far has been superb ,it has dealt with any health problems i have had quickly and efficiently and i cant praise them enough
Visited November 2022
Review titled The Waterloo Practice
Replied on 29 December 2022
Hi Lisa. Thank you so much for taking the time to leave such a lovely review of The Waterloo Practice. It is wonderful to know that our GP's, staff and services are greatly appreciated. Thank you once again. Cheryl Lear, Practice Manager
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Review titled Exemplary service
Rated 5 stars out of 5
by RST - Posted on 13 October 2022
I rang the practice today with a potentially deteriorating condition and the receptionist who took brief details promised me a telephone call from one of the doctors before the day was out. Ten minutes later my own named GP rang and took a brief history of my condition. I was offered a face to face appointment in the next 30 minutes and was examined, treated & prescribed appropriate medication with instructions to get in touch again if my condition didn't improve. Very reassuring and impossible to improve on this high standard of care. Thank you.
Visited October 2022
Review titled The Waterloo Practice
Replied on 13 October 2022
Thank you so much for taking the time to leave such lovely feedback. It is wonderful to hear of the positive experience you have had at our practice. We are always looking for patients to join our Patient Participation Group, who help provide a patients’ perspective, ensuring services, plans and activities respond to patients needs and priorities. If you would be interested in joining our PPG, please do not hesitate to contact me. Once again, thank you for your kind words and I hope you are feeling better soon. Cheryl Lear, Practice Operations Manager
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Review titled No problem
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2022
Always held the Practice in great esteem until July when I was de registered after being with them for 50yrs saying I was out of there area to which I have been for most of the 50yrs given 30days to register with another Doctor very frustrating and upsetting when at 76 yrs of age is devastating, it’s made me ill. But I would still like to Thank the doctors that were in the past for looking after me until now . I feel let down by the practice so I wish them all the best !!
Visited July 2022
Review titled The Waterloo Practice
Replied on 27 September 2022
Thank you for leaving your review of The Waterloo Practice. I know you have left your review anonymously but I am aware that you have contacted me directly regarding this issue and we have received a satisfactory conclusion. Cheryl Lear, Practice Operations Manager
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Review titled Excellent care and kindness
Rated 5 stars out of 5
by SallyO - Posted on 02 June 2022
My mum hadn’t been well for a couple of days. 10am this morning when she said she kept falling, she asked if she should call 111, I said no, call your practice. She was added to the triage list. ANP called her back at 12.30, spoke to her & then rang me, at mums request, to tell me the plan. I explained the history & my concerns & she immediately offered to visit. ANP rang me after the visit to reassure & renew plan/options. This, ladies & gentleman, is the excellent care that primary care provide day in day out. Thank you Waterloo Practice for your care.
Visited May 2022
Review titled The Waterloo Practice
Replied on 12 October 2022
Thank you so much Sally for your review of The Waterloo Practice. Your kind feedback has been passed onto the member of staff concerned with the care of your Mum and we are thrilled to hear that you are happy with the care and service our practice provide. Cheryl Lear, Practice Operations Manager