The Almondbury Surgery - Ratings and reviews
Reviews
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Review titled Frustrated
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2024
I am so reluctant to write a bad review however I’m not sure how things will change if we don’t. Since Covid I have seen a real deterioration in GP practice. Rung for an appointment at 8am & given a telephone appointment for mid June. Patches more often than not unavailable so can’t make requests. GP’s lovely when you get to see them but is extremely difficult so end up ignoring health problems until they become more serious. Difficult job for all from receptionist to GP’s however from reading reviews of other surgeries (I’m looking at changing) some are still getting it right.
Visited April 2024
The Almondbury Surgery has not yet replied.
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Review titled vile receptionist
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
was friendly years ago, receptionist treat you like something they walked in, today been waiting for a physio letter for a referrel tonight got fed up, so phone the center myself to be told no letters had been sent with in the last 2 years,i didnt ask to be hit by a car in accident, the way the receptionist spoke to me , she just didnt listen , she just didnt care, shoved me off the phone, which i lost it with her, she dont know the pain im in, im not healthy like her in any way, no need to be so rude,
Visited February 2024
The Almondbury Surgery has not yet replied.
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Review titled Absolutely disgraceful service offered.
Rated 1 star out of 5
by Luke Stanger - Posted on 05 July 2023
Cancelled face to face appointment. Had a telephone appointment booked for something else. Was told to discuss other problem on the phone appointment. Was told I needed to have a face to face appointment to get referred for a scan. Nurse practitioner couldn't book me in for one. Rang back the surgery reception to book a face to face appointment. Was told abruptly that there were no appointments available whatsoever and I would have to ring back at 8am in the morning. I replied that I am unable to do due to work commitments. The receptionist couldn't have been anymore unhelpful. She said there's nothing I can do there are no appointments. After 35 years with this surgery the last 5 years have been absolutely shambolic. Something is vehemently wrong within this practice and it needs sorting.
Visited July 2023
The Almondbury Surgery has not yet replied.
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Review titled very poor
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
like everyone else that has the misfortune to be in this 'surgery' cannot get through for an appontment, mixed up my medication , causing me serious health problem . No feedback from blood tests, impossible to access any kind of real healthcare.
Visited April 2023
The Almondbury Surgery has not yet replied.
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Review titled Caring and responsive
Rated 4 stars out of 5
by Anonymous - Posted on 21 January 2023
An econsult about my symptoms was handled swiftly, the consultation I had was efficient and the doctor clearly kind and caring. Thank you - feel lucky to have a great service in such challenging times.
Visited January 2023
The Almondbury Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Deborah Kirrane - Posted on 21 September 2022
I find the staff extremely helpful. The Doctors are very good and give excellent care. The Nurses and Health Practitioners are helpful and professional. I would highly recommend. The patient app also helps in repeat prescriptions.
Visited September 2022
The Almondbury Surgery has not yet replied.
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Review titled Special Case
Rated 2 stars out of 5
by Anonymous - Posted on 23 August 2022
Why do doctors consider themselves to be special cases. They hide away behind Corona Virus. Getting a face to face appointment is nigh impossible. Recently I had to wait nearly 3 weeks for a telephone appointment. Then to be told I needed a face to face appointment. This has been going on since 15th July. I have no gripe about the NHS but surgeries are becoming impossible.
Visited July 2022
The Almondbury Surgery has not yet replied.
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Review titled Reception rush you on the phones
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2022
The reception staff rush you and don't give you chance to speak fully which ends up resulting in errors that needn't happen.
Visited June 2022
The Almondbury Surgery has not yet replied.