Undercliffe Surgery - Ratings and reviews
Reviews
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Review titled Diabolical
Rated 2 stars out of 5
by Anonymous - Posted on 02 April 2024
No5 inqueue took 2 hours to reach number 1 poition only to be told there was a fault in the system and to try again.. Absolutely ridiculous.
Visited March 2024
Review titled Undercliffe Surgery
Replied on 03 April 2024
We acknowledge your comment, please be advised you can raise any concerns to us in writing as per the practice's complaints procedure.
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Review titled Terrible practice
Rated 1 star out of 5
by Diane - Posted on 13 March 2024
Phoned the GP surgery for my 80 yr old mum who had a swollen ankle and leg and couldn’t weight bare was kept on hold when I finally got through I was told by a very rude uncaring receptionist I was too late for a home visit I had to call before 11.30 the time was 11.31 and I had been on hold 23 mins I was told to call 111 I did this to be told it was a GP issue they contacted the surgery for me and I was told I would get a call back but when this didn’t happen I called back to be told a doctor would visit before 6pm The doctor arrived just before 6 and was gone by 5 past saying he would get her a prescription to the chemist by the next morning By 8pm we were in A&E with her as she had a fall trying to use the toilet her infection markers were off the scale and she has been in hospital over a week How is this fair when a GP is prepared to leave a patient overnight in pain with swollen ankle and leg and no medication to help I would not recommend this surgery and it goes without saying my mum will be changing doctors as soon as she is home from hospital
Visited March 2024
Review titled Undercliffe Surgery
Replied on 14 March 2024
We acknowledge your comment, please be advised you can raise any concerns to us in writing as per the practice's complaints procedure.
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Review titled Uncaring GP's
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
After months of trying to get an appointment. One of the lovely nurses saw how poorly I was and demanded an appointment for me. Now I'm seriously poorly which could of been detected earlier. The GP is so uncaring and does not get in touch with you to see how you are after being in hospital. They will not prescribe the things you need to help you with your illness. I'm Very upset about my illness and upset that they don't care about you.
Visited January 2024
Review titled Undercliffe Surgery
Replied on 25 January 2024
We acknowledge your comment, please be advised you can raise any concerns to us in writing as per the practice's complaints procedure.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
Rang at08:03 this morning to be told that all appointments for the day had now been filled. Never able to speak with a dr. Trying to request medication for my husband and also to speak with them about other ongoing concerns but no way to get through. Shambles!
Visited September 2023
Review titled Undercliffe Surgery
Replied on 06 September 2023
We acknowledge your comment, please be advised you can raise any concerns to us in writing as per the practice's complaints procedure.
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Review titled terrible patient service
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
called up this morning bang on 8.00 and to my utter surprise was number 8 in the call que - at 8.10 i went down to number 6 i think - for the call then to be transferred to an answer machine - telling me no-one was available to take my call and to leave a message - i have 3 children to get ready for school and to get myself to work - i called back to be told i'm number 67 in the call que this is an absolute joke and someone must have physically transferred this call to another extension - i have left a message so i expect a call back with an appointment just before christmas i called up again at 8.00am to be number 87 in the call que i took my children to school and i was still on the phone (kids holding it) drove up morley to have my eyes tested - had to ask if it was ok for the call to be ongoing - and at 9.58 the phone was answered - so it took almost 2 hours holding on the phone to try to speak to someone i have been told i am able to come down to book an appointment - so with 3 children this means getting them up - ready - breakfast and taking them down to the surgery all before 7.30 as i know that people are already queing up to get an appointment at this time - so my kids would have to be having to stand about with me - in the dark - rain - cold you are putting people in an impossible position and i have put this appointment off since last year because of the utter shambles of your service - you cannot possibly think that this is acceptable - i hope you take this forward to the powers that be and show them the problems we are facing with trying to contact you just to get an appointment i have been with your surgery since it was at the end of white lee - i am absolutely enraged
Visited February 2023
Review titled Undercliffe Surgery
Replied on 20 February 2023
We acknowledge your comment, please be advised you can raise any concerns to us in writing as per the practice’s complaints procedure.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2023
I know surgeries get a lot of negative reviews for queue times for appointments and not having appointments available, which I understand and you cannot help the amount of people who call on any given day! I have had trouble getting through, but when I do I have alway been listened to and treated appropriately every single time. I love that you offer phone appointments as it is just easier than having to go into surgery and when I did need to go in face to face urgently it was done asap on the day. Thank you all for what you do!
Visited January 2023
Review titled Undercliffe Surgery
Replied on 16 January 2023
Thank you for your comments. We strive to provide a good service for our patients.
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Review titled Not recommended this GP
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
They throw away new patients from the GP list if not done health check over the 4 weeks..also no one didn’t tell us..also everywhere filling forms is the same thing about health check we didn’t realise if this so important..disappointed to this Surgery..
Visited January 2023
Review titled Undercliffe Surgery
Replied on 22 January 2024
We acknowledge your comment, please be advised you can raise any concerns to us in writing as per the practice's complaints procedure.
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Review titled Good luck trying to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
Monday, went in at 9am and was told fully booked but not even one person sat waiting to see a doctor Tuesday 8am - went in to be told they were only doing half day because of training so only 3 appts left 9am, 9:30 or 10am. What happens after 10am? They need training on diary management for crying out loud, surely training starts after lunch????
Visited December 2022
Review titled Undercliffe Surgery
Replied on 20 December 2022
We acknowledge your comment, please be advised you can raise any concerns to us in writing as per the practice’s complaints procedure.
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Review titled Absolutely terrible service!
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
I spent two hours queueing on the phone to be given an emergency appointment for three days later! I attended the appointment & was treated by a doctor, but when I asked about a sick note for work, I was told emergency doctors don’t do them I would have to go back to my doctors for one, Unfortunately, there’s no option to talk to medical receptionist to obtain one, so I’m now back queueing again for another two hours unnecessarily…. Please sort out this diabolical telephone service.
Visited November 2022
Review titled Undercliffe Surgery
Replied on 23 November 2022
We acknowledge your comment, please be advised you can raise any concerns to us in writing as per the practice’s complaints procedure.
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Review titled Poor service
Rated 2 stars out of 5
by Debby - Posted on 24 June 2022
If an appointment is needed you have to spend the best part of an hour trying to get through to the receptionist to request an appointment. If you are lucky you will be offered a telephone appointment which you have to wait around for all day. Not ideal if you are working You are unable to book any appointments in advance to discuss on going issues. Prior to covid you could at least book online for regular appointments.
Visited June 2022
Review titled Undercliffe Surgery
Replied on 29 June 2022
We acknowledge your comment, please be advised you can raise any concerns to us in writing as per the practice’s complaints procedure.