Picton Medical Centre - Ratings and reviews
Reviews
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Review titled Great PA
Rated 2 stars out of 5
by Sara - Posted on 13 March 2024
While the practice still has improvements to be made, I am still a patient here because of the PA who has really changed the way the practice operates. Extremely helpful, knowledgeable, professional, and most importantly - very caring which is what you and family members need. If it wasn’t for the PA, I would have left the practice as a patient a very long time ago. One particular example of the excellent work by the PA recently is that I was extremely unwell and the PA sent me urgently to the A&E after which I was admitted to the hospital for a few days. The hospital said it was a good job I had arrived when I did. Forever grateful for the PA. Keep up the excellent work!!
Visited March 2024
Picton Medical Centre has not yet replied.
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Review titled Fast, efficient service.
Rated 5 stars out of 5
by Sean Maguire - Posted on 13 February 2024
Had a flu virus and I was seen by aGP on the day I called in. My prescription was available at my pharmacy by the time I returned home. My plaudits to both the clinical and managerial staff members.
Visited January 2024
Picton Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Maryam - Posted on 29 December 2023
I asked to see the Dr and was given an app with him as per my request even though he was fully booked! As always I received great service from the Dr and if a referral is needed it’s done with immediate effect… 5* service
Visited December 2023
Review titled Picton Medical Centre
Replied on 09 January 2024
Thank you for taking time to leave your lovely review about our practice. Our patients are the whole purpose of our business. Please recommend us to you family and friends.
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Review titled Great Surgery
Rated 5 stars out of 5
by Hina Nawaz - Posted on 18 December 2023
I have found Reception staff, Doctor's & Prescribers at this practice to be very helpful, whenever I have had to see or interact with them. Recommend this Surgery!
Visited November 2023
Review titled Picton Medical Centre
Replied on 20 December 2023
Thank you for taking time to leave your lovely review of our practice. We will share this feedback with staff. Please remember to recommend us to friends and family.
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Review titled Great clinical staff, shame about rude girls on reception
Rated 2 stars out of 5
by Anonymous - Posted on 13 November 2023
Went for an appointment, was a few mins late. No one on the front desk, could hear staff laughing away in back. Topic of conversation was inappropriate, glad my children were not with me. After waiting several minutes a girl came to the desk & after checking my details had the audacity to say I may not be seen as I was too late. After she checked with nurse I was told I would be seen & gave me a lecture on so called dna policy & how I should het here on time. Nurse I saw was fantastic. Management, please teach your front of house some manners, basic compassion & some basic customer service skills as it's clearly lacking.
Visited October 2023
Review titled Picton Medical Centre
Replied on 20 December 2023
Thank you for taking time to leave your feedback. We are delighted that you had a positive experience with our nurse. We have discussed your concerns in relation to the front desk with our reception team and with our reception team leader.
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Review titled excellent service
Rated 5 stars out of 5
by bruce barnes - Posted on 14 April 2023
g.p and health professionals and the econsult system provided a comprehensive service -friendly staff and patients seem to show their aappreciatioon. effective triaging so people saw who they needed to see
Visited March 2023
Review titled Picton Medical Centre
Replied on 17 April 2023
Thank you for taking time to leave this review. We are delighted your experience of using the E-Consult service was a positive one. We are trying to push this service to reduce the amount of time our patients spend in the call queue. Please recommend us to friends and family.
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Review titled Receptionist intentionally cuts off a call
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I contacted to discuss my problem. The receptionist instructed me to purchase over the counter after I described my situation. I said that I had already tried this. I followed up by asking if I might send a picture, and she responded by saying yes. However she did not send the link after the call was over. The front desk agent ignored what I said. When I later called again, she pretended not to be able to hear me when I gave my name and date of birth. This was her excuse for pretending she couldn't hear me and ended the call. I am so disappointed in this receptionist knowing someone has a medical issue and purposely ending the call knowing it takes a long time to get through due to long wait times. I am really disappointed in this receptionist for purposefully terminating the call while being aware that I have a medical concern and that it took a long time to connect due to the lengthy wait periods.
Visited February 2023
Review titled Picton Medical Centre
Replied on 20 February 2023
Good morning, we are very sorry you have had a poor experience with our practice, unfortunately you have not left you name so we are unable to contact you directly to sort out the problems you have encountered. Your concerns seem to be around our reception team, please contact the surgery and speak to the reception team manager, Suhel, who will listen to you and try to resolve your concerns. We are sorry you have had a poor experience with our practice.
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Review titled Brilliant service by dr
Rated 5 stars out of 5
by Amina sajjad - Posted on 12 December 2022
Thank you so much to the dr at Picton medical he gave me such a excellent service took care of my every worry or concern during the app he reassured me with my issues regards to my children was very kind patient an understanding thank you
Visited December 2022
Review titled Picton Medical Centre
Replied on 13 December 2022
Many thanks for taking time to leave your lovely review about your recent experience with our practice. I will share with the clinician you saw. Please remember to recommend us to your friends and family. Anne-Marie. Practice Manager.
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Review titled Wonderfully caring and responsive surgery
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
Every single person encountered at this practice has listened, been genuinely caring and do their very best to help, even when the poor receptionists are so busy they will take the time to make you feel important. So very glad to have them to rely on.
Visited November 2022
Review titled Picton Medical Centre
Replied on 12 January 2023
Many thanks for taking time to leave this lovely review. I will share it with our practice team. Please remember to recommend us to your friends and family. Practice manager.
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Review titled Friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
I rang the practice for an appointment for my father inlaws who has a skin condition. I spoke to a very friendly in house pharmacist who made notes of my father in law case as we were unable to obtain his skin cream called synalar c ointment. She recommended we come in n try an alternative until the product was back in stock.
Visited September 2022
Review titled Picton Medical Centre
Replied on 13 December 2022
Many thanks for taking time to leave this lovely review about our practice. I will share your comments with our pharmacist team. Please remember to recommend us to your friends and family.