Shipley Medical Practice-Affinity Care - Ratings and reviews
Reviews
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Review titled Dreadful to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
Phoned the surgery to make an appointment for a non urgent appointment that I need to physically see a GP for. I was 15th in the queue. Thank goodness for the call back option. When I got the callback I was told there were no on the day appointments left. I didn't need one so asked to book one in the future around my working hours. Told they no longer book appointments in advance. I need to submit a request through patches. I was sent a link to do this which I've logged in to today only to get a message to say it's unavailable until later on today when I'll be at work. I wonder who has reviewed this through equality and diversity protocols as this system that relies on people to have access to a smartphone and the literacy to be able to do so. It doesn't take into account people who work and don't have hours to be spending making appointments! Dreadful system. Used to be a great practice when it was Westcliffe but has gone downhill the last few years without a doubt!
Visited April 2024
Review titled Shipley Medical Practice-Affinity Care
Replied on 17 April 2024
Dear patient, thank you for your feedback. We apologise that you have struggled to get an appointment on the day. We are looking into offering prebookable appointments in the future. In the meantime, we do have patchs online that opens at 2pm and 6pm. Our phonelines are open from 8am to 6pm. We also offer out of hours appointments on an evenings and a weekend for our patients who find it difficult to attend during the day. Please bear with us as we are in the process of recruiting to our reception team to reduce our call waiting times.
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Review titled Problem with repeat prescription
Rated 3 stars out of 5
by Melanie Jones - Posted on 16 March 2024
Repeat prescription required review, rang 14 Marchand spoke to someone at practice. When I attempted to request medication was advised on system online that as prescribed on 14 March could not request until May. Was not requested on 14 March, not since January, so system is not working.
Visited March 2024
Review titled Shipley Medical Practice-Affinity Care
Replied on 19 March 2024
Dr Melanie, Thank you for your feedback and taking my telephone call on Saturday. As per our conversation this was already issued to your nominated pharmacy which is why you couldn't request this again. Sorry for any confusion caused.
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2024
Extremely hard to get in touch if you need to discuss any health issue. Dont respond to phone calls or emails. Patchs is only available for a very limited time. Cancel appointments as and when they feel like. Dont bother discussing any kind of results.
Visited March 2024
Review titled Shipley Medical Practice-Affinity Care
Replied on 26 March 2024
We are very sorry that you are struggling to use our service. Please could you contact the patient services manager who can investigate your complaint further. You can do this by telephone, in person or by emailing the surgery at b83063.shipleymp@nhs.net. Kind regards.
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Review titled Absolutely horrendous reception staff
Rated 1 star out of 5
by Holly sands - Posted on 21 February 2024
I spoke to the receptionist to explain my sister had recently had an operation on her mouth and had been sent back to hospital due to her having an infection. She was advised by paramedics to be put on different pain medication due to the pain relief prescribed by the hospital being too strong and the side affects being too serious for her to continue. The receptionist was extremely rude to me and said she needed to go back to the dentist ( this was advised by the hospital when she got readmitted to check it is definitely an infection) i explained this wasn’t what was advised for pain relief and we was told to speak to the GP for pain relief. She wasn’t even listening to me properly as she kept saying about a change in antibiotics which I never once said. She kept saying there was no Proof of anything and no proof of ‘ what medication she has Ben prescribed by the hospital’ which I explained was on her discharge note. I always have trouble with this receptionist every single time I ring the doctors. She is rude and said ‘can she not take paracetamol over the counter’ which is absolutely appalling to say about someone who has had an operation and had been resent to hospital due to an infection and her womb reopening. This needs sorting out. It’s like mission impossible to get an appointment at the doctors, it took me 5 days at the end of January to get an appointment for my back, I lost 3 days of pay due to not being able to speak to a doctor so I could not get a sick note not to mention the intense amount of pain I was in. I must say though, the doctors at the practice are fantastic when you can finally see them.
Visited February 2024
Review titled Shipley Medical Practice-Affinity Care
Replied on 23 February 2024
Hello Holly, thank you for your feedback. We apologise for you and your sisters experience. Please can you contact the surgery directly and ask to speak to the patient services manager, who will endeavour to investigate further.
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Review titled further assistance
Rated 3 stars out of 5
by hannah wilson - Posted on 02 January 2024
i had an appointment today 2/1/24@3pm about my mental health, i did think some type of questionnaire or assessment was going to take place, however this did not happen, i explained part of my symptoms to the doctor, she did say i have depression/anxiety and gave me a number to call but in my opinion my condition is more serious and depression/anxiety is something that falls into the illness. all i am looking for is a diagnosis so i can understand and manage my situation better but to be disregarded by an nhs professional again is starting to take its toll. from being a teen growing to an adult has been very difficult without knowing the real issues which i am facing or even the correct research to know how to work around it. on exiting my appointment i did ask the receptionist for the complaints contact information and was given an email which replied “I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.” so that is why i am writing here. my condition is serious, i need a diagnosis and correct information on what i am dealing with please get back to me at your earliest convenience
Visited January 2024
Review titled Shipley Medical Practice-Affinity Care
Replied on 03 January 2024
Dear Hannah Wilson, We apologise that you did not find your appointment satisfactory. Please contact the surgery by telephone or online using the patchs link on our website. Regards
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2023
I have been attending the leg ulcer clinic which is with in the Shipley doctors. All the tissue viability nurses within the clinic have been so kind and caring. I hope this feedback is passed on to the staff.
Visited December 2023
Review titled Shipley Medical Practice-Affinity Care
Replied on 03 January 2024
Thank you for your lovely review. We will pass your feedback on to the district nurses, who will be very pleased.
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Review titled Upsetting experience
Rated 3 stars out of 5
by Andrea Symonds - Posted on 14 October 2023
I was recently invited by text to book either a COVID, Flu or both vaccinations at Shipley Medical Practice. I telephoned & made an appointment for both. I then turned up for that appointment this morning at 10.00, 14.10.23, only to be told that I was not eligible. I would have accepted this as an error on someone's part if it had not been for the attitude of the practitioner who saw me, he made no apology & he certainly made me feel as if I was lying - it was very upsetting. Please ensure that I am not invited for vaccinations that I cannot have in the future.
Visited October 2023
Review titled Shipley Medical Practice-Affinity Care
Replied on 17 October 2023
Dear Andrea Symonds, Thank you for your feedback. Our sincere apologies that you have had this experience, we aim to treat every patient with understanding and dignity . Our patient services manager will contact you to discuss further. Shipley medical practice
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Review titled Can’t get through
Rated 3 stars out of 5
by Marcus - Posted on 20 September 2023
I’ve being trying for 3 days to get through, I would normally use patches but this hasn’t been available either Once I do get through I find the reception staff very helpful and polite, getting through is the problem
Visited September 2023
Review titled Shipley Medical Practice-Affinity Care
Replied on 21 September 2023
Dear Marcus, our apologies. Please can you contact the patient services manager who can investigate why you are struggling to get through to the surgery. Regards Patient services manager
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Review titled Poor service
Rated 2 stars out of 5
by Dianne - Posted on 15 September 2023
I have been attempting to contact the surgery for over a week now to arrange an appointment for a review of my medication- although I'm not sure how this is possible over the phone. The appointment service cuts you off as all lines are busy (you can't hold & no ring back service) and the reception line is a constant 10 sec loop of the same music Finally got through to a (condensending) receptionist, who kindly informed me the review should have taken place end of June! The first I knew was when I attempted to place a repeat prescription in Sept- surely they should message to inform you of this. They also informed me to ring in the morning to arrange an appointment, when I explained the problems - I was told to visit the surgery to book it face to face (I work full time). So now I'm facing a situation whereby I am likely to be without critical medication because of the poor service at this medical centre. Clearly the new system mentioned on other feedback isn't working. I will keep trying & if I run out of medication the NHS will have to deal with the consequences to my health (as will I unfortunately)
Visited September 2023
Review titled Shipley Medical Practice-Affinity Care
Replied on 20 September 2023
Dear Dianne, thank you for getting in touch. We are sorry that you have had difficulties getting a medication review. We would like to investigate further and resolve your issues. Please contact the sugery and ask for the patient services manager, who will endeavour to assist you. Alternatively, please log on to our website for information about our online consultation tool, patchs. Kind regards Patient service manager
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Review titled Unaccessible
Rated 2 stars out of 5
by Anonymous - Posted on 14 September 2023
The staff working in the practice are lovely and caring individuals but it is almost impossible to get an appointment to see them. I've fortunately not had a need to require services too often but the book appointment functionality on the Infinity App we are required to have is permanently disabled and by telephone, you are required to call from 8am and it usually takes up to 1pm before getting through to staff verbally. I've turned up in person on occasion in desperation after spending a day telephoning and been turned away to 'try again in the morning'. I find by telephone that I'm usually informed there are no further appointments that day, I cannot book in advance and to try again the next day unless considered urgent. It's very worrying. I wouldn't want to use urgent care services unnecessarily so we are left in a position of not being able to access care with this process in place. I've tried in desperation to get treatment from a pharmacy but in most cases, they quite rightly refer you to see a GP, so it's back to square one. I've been proactive to ask staff, what is the contingency in this scenario but the response is always the same - call at 8am in the morning.
Visited September 2023
Review titled Shipley Medical Practice-Affinity Care
Replied on 20 September 2023
I am sorry that you have found it difficult to make an appointment. We are now back to booking face to face appointments or telephone appointments at the patient's choice. I would very much like to assess why you are struggling to get treatment. We are, of course, happy to look into this for you and please do contact the Practice and ask to speak to one of our patient services manager who will be happy to assist you. Alternatively please do visit our website for further information regarding patchs, our online consultation tool. Patient services manager