Grange Medical Centre - Ratings and reviews
Reviews
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Review titled Opening hours
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
The surgery, needs to update the hours they work . Mentioning they work till 8:15 on Friday however they close at six . Doctors don’t think it necessary to update patients or call them back . Receptionists are rude .
Visited January 2023
Review titled Grange Medical Centre
Replied on 02 June 2023
Dear patient Thank you for your feedback. I am Ravinder Khan the practice Manager @ Grange Medical Centre. Please note opening hours are updated on Practice website and practice leaflets. Grange Medical Centre opening timings are from 8AM to 6PM Monday to Friday. Oaklane Surgery opening timings are from 8AM to 6PM Monday, Tuesday, Thursday and Friday and 8AM to 2.30PM on Wednesday. When you leave message for receptionists it is added on the triage board which is triaged by clinicians and face to face or telephone appointment is offered by the clinicians. We are sorry if you felt receptionists are rude, they have been asked to be always polite to patients and to complete their customer care training. Your feedback will be discussed in our next Practice Meeting. Thanks Ravinder Khan Practice Manager
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Review titled Rude and disappointing
Rated 1 star out of 5
by Aruzo - Posted on 12 September 2022
Patients are told to only call at appointment times, however the line does not connect on several occasions the line is dropped when you get to caller one. If staff do answer they are rude and argumentative. For a simple blood test appointment I have been told to call back after 3 weeks. Surprisingly received a call from the receptionist who called to book me in for physio and then said they is no rota available so you have to call back in 1 week. What was the purpose of this call? Patients are neglected and therefore reluctant to even call the surgery as the service is appalling
Visited September 2022
Grange Medical Centre has not yet replied.