Tong Medical Practice - Ratings and reviews
Reviews
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Review titled Some good points, but individuals let it down
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
Most of the medical and nursing team are lovely. Happy with consultations generally. Although some clinics are slightly lacking in proper infection control. One receptionist is unfortunately on a power trip and very rude not only to myself, but I have also witnessed this with many other visitors. Please rotate receptionists more often so people don’t have to deal with such an unwelcoming and rude person. People generally going to the GP have to deal with upsetting and frightening health matters, you can’t force workers to be compassionate if theres not a compassionate bone in their body, but at least have them in an office somewhere and not dealing with the public.
Visited October 2023
Tong Medical Practice has not yet replied.
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Review titled Wonderful service
by Ren816 - Posted on 26 August 2023
Rang at 8am for a GP appointment due to back pain. Was asked what my problem was by the receptionist and was then efficiently and correctly signposted to the physiotherapist they had in the surgery today. I was seen at 8.50am & had a full exercise program for a pulled muscle in my inbox by 9.10am. Wonderful service today and never had a poor experience in the past when needing a GP appointment at this practice. Thank you.
Visited August 2023
Provided by Care opinion
Tong Medical Practice has not yet replied.
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Review titled Great doctor
Rated 5 stars out of 5
by Nicola Campbell - Posted on 17 February 2023
I've had an issue recently, and the GP who has been dealing with me has been absolutely amazing. Patient, understanding and makes you feel like they really care. Had a few calls with this GP too, and havibg that continuity of care has made a real difference. Thank you.
Visited February 2023
Tong Medical Practice has not yet replied.
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Review titled Terrible practice!
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
After pushing them for two years to finally get my ADHD assessment, which I did and was diagnosed last year, they finally pushed me over the edge. The organisation that I received my diagnosis with asked my GP via a letter to do an ECG, which they did at the beginning of January, but the organisation still hasn't received the result. When I finally got through to ask why they haven't been sent, I was told because they didn't ask them to but "please carry out an ECG and interpret the results for us" is pretty clear. I now have to go to the GP practice and fill in a form and then they will release the results to me, so I can scan in and send to the organisation that they referred me to in the first place. They are the actual worst. I have been ignored by the staff there while waiting to check in and seen them ignore other patients, they don't care here, so think twice before signing up to this practice unless you never need a GP.
Visited January 2023
Tong Medical Practice has not yet replied.
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Review titled Bureaucratic nightmare.
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2022
The doctors and nurses are very good. The bureaucratic side of things is appalling. When I tell people at work that patients are locked out and have to be buzzed in they think I am joking. If the clerical and reception staff want to be shown some respect then they should start respecting the patients. If, as I was told, it is practice policy to lock patients out then there should be somebody on the desk at all times. In reality the policy should be changed anyway. The system of appointments does not take into account that some patients go to work and don’t work in the vicinity of the practice. This usually means using a days holiday to get to an appointment that only lasts a few minutes.
Visited December 2022
Tong Medical Practice has not yet replied.
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Review titled Can't order my meds online anymore!
Rated 2 stars out of 5
by Anonymous - Posted on 03 September 2022
I went to order my meds on the online service and when I clicked on my usual prepopulated link, a totally different page came up and I had nowhere to log in and couldn't remember the details although they had been saved by my computer I couldn't get that page. So I am going to be a couple of days behind on my meds while I get this sorted out.
Visited August 2022
Tong Medical Practice has not yet replied.
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Review titled Website needs updating
Rated 3 stars out of 5
by Anonymous - Posted on 28 July 2022
I was told I had something to collect from the surgery but when I got there at 2 minutes past 12 oclock on Thursday was told the surgery was closed. Website clearly says it is open. Wasted journey! If they cannot update the website messages asking you to collect should clearly state opening or closing times
Visited July 2022
Tong Medical Practice has not yet replied.
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Review titled Fantastic doctor
Rated 5 stars out of 5
by Karen, Mary Devanny daughter - Posted on 09 June 2022
My mum was seen by a doctor on the 8/6/22. She had a telephone consult but was not able to assess her so asked her to come to the surgery. He fully examined my mum and was so lovely,patient and caring and he listened to my mum and remembered her from a previous visit, such a good doctor. The doctor arranged for her to go to ward 5 for assessment. Thank goodness for this she now has a diagnosis and is being treated for a hole in her bowel. Thank you so much for this amazing service. A very grateful patients family Thank you again.
Visited June 2022
Tong Medical Practice has not yet replied.