Front Street Surgery - Ratings and reviews
Reviews
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Review titled Great initial contact and community care
Rated 5 stars out of 5
by S ELLIOTT - Posted on 08 May 2024
From the point of calling the service to emergency practitioners quickly arriving, all staff were friendly and professional. Staff listened well and responded to the needs of my elderly neighbour with supportive referrals.
Visited May 2024
Review titled Front Street Surgery
Replied on 13 May 2024
Dear S Elliott, Thank you for your feedback. I'm glad you are happy with the service and experience you have received. I will feed this back to the rest of the team. Tracey Johnson Practice Manager
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Review titled Great support.
Rated 5 stars out of 5
by Mark plumridge - Posted on 16 April 2024
Sadly was going on holiday and forgot one of my meds. Front street surgery, where so great in helping me and I just went to a local pharmacy at the airport and all was sorted. Was such a relief and they were totally fine helping me with my mistake. Thank you so much.
Visited April 2024
Review titled Front Street Surgery
Replied on 16 April 2024
Dear Mark, thank you for your feedback. I'm really happy we could help you with your prescription before your holidays. I will feed this back to the team. Tracey Practice Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Ishbel Herd - Posted on 15 November 2023
I have had cause to visit the surgery 3 times recently. On each occasion, I was seen the same day. Everyone: Doctors, nurses and reception staff were wonderful and caring. I have been a patient at Front Street for many years and cannot fault anything. I feel very fortunate to be a patient here.
Visited November 2023
Front Street Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Elizabeth - Posted on 13 November 2023
A Thursday: I rang the surgery. Following Monday: early morning telephone appointment. Friday same week: ECG and blood test. 10 days later face to face appointment to review test results. In the evening GP rang for information that had been overlooked. Have been referred to York Hospital - in February 2024. I joined this practice with my mother when I was three, had a break from it in the 1960s when a student, then re-registered in 1970. It has always been a very good practice.
Visited October 2023
Front Street Surgery has not yet replied.
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Review titled Caring, Empathic and Compassionate Staff
Rated 1 star out of 5
by Nicola - Posted on 31 October 2023
Thank you to the staff who supported me over the summer during a period of mental ill health. A every contact I had with the service, I was treated with empathy and offered helpful and practical support to manage my situation. This combination of personalised, helpful and practical support guided me through an unexpected and extremely difficult time in my life and enabled me to get back on track. The service adapted to my needs at any given time and allowed me to heal at a pace that was manageable. The support provided enabled me to manage my home and work commitments, whilst focusing on helping me to access resources and support to improve my Wellbeing. Thank you very much to all staff at Front Street Surgery.
Visited July 2023
Front Street Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by James Hindle - Posted on 19 June 2023
I've been with the surgery for many years and experienced the nursing, physio, doctor and admin teams, all of whom have been really kind to me which I have appreciated very much.
Visited June 2023
Front Street Surgery has not yet replied.
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Review titled Rude staffed
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I have never had a nice time calling this doctors practise. Every time I have to ring a I dread spreading to the receptionist with how rude they are to me. I have never had a nice person speak to me when calling up it’s always as if I am causing them an issue by ringing them. Even walking in to ask a question before I can say anything you get shouted at ‘have you logged on via the screen’ not every time you go in you are going for an appointment. My husband was very shocked with how rude everyone is as his doctors is extremely nice! This needs addressing as I am not the only one who has noticed when sitting in the waiting room over hearing people complain also!
Visited June 2023
Front Street Surgery has not yet replied.
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Review titled First class care from all at Front Street
Rated 5 stars out of 5
by Ian Archibald Calder Craig - Posted on 16 March 2023
Phoned surgery advised receptionist of symptoms, told would pass to doctor and told doctor would phone me that morning, which she did, as a result of this it was followed by a face to face at surgery, followed by blood test and ecg next day with practice nurse. further tel appt with doctor next day to discuss results. Advised to reduce current meds and that she would phone me in 3 days time to check on progress. Recieved call as promised and this was then followed up by further call at an agreed time. After further discussion appointment made for further tel appt in 4 weeks. At a time when surgeries are under tremendous pressure and attracting a lot of criticism. I can only thank all the front street staff for how quickly and efficiently they dealt with and are dealing with me and my health. Thankyou.
Visited March 2023
Front Street Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
I moved recently and I’m new to this practice. Every point of contact has been welcoming and helpful, from accessing online systems to receiving treatment. Thank you, Front Street - such a tonic!
Visited February 2023
Front Street Surgery has not yet replied.
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Review titled Reception rude
Rated 1 star out of 5
by Stuart Watson - Posted on 21 December 2022
Receptionist put the phone down on me after I requested to speak to manager or supervisor. As far as I’m aware I was not rude I didn’t swear I just didn’t except two weeks for an appointment was acceptable for what I think was a mistake by the practice to not keep me on Statins for high blood pressure which I am very worried about.
Visited December 2022
Front Street Surgery has not yet replied.