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York Medical Group - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Thank you

    Rated 5 stars out of 5

    by Anonymous - Posted on 30 May 2023

    I am fully aware of the fact, that the NHS is in trouble. However, from my own experience, the surgery and the hospital treated me extremely well. Thank you to all of you. Ingrid

    Visited March 2023

    Report as unsuitable

    Review titled York Medical Group

    Replied on 02 February 2024

    Dear Ingrid, Apologies for the delay in responding to you. Thank you for taking the time to leave your feedback. I am pleased to hear that your experience at the surgery was a positive one. Kind regards Lian, Patient Liaison Team

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  2. Review titled appointment system poor

    Rated 1 star out of 5

    by Ray - Posted on 20 March 2023

    So I had to phone a separate company (klinik or something like) to the doctors for an appoiment, after a long wait, would have been quicker to walk to doctors and wait to be seen, I was told they would send me a link, I've to fill form out and a doctor would call in 24hrs, so Iwas sent a form which I'd already filled in, I'm still waiting over 7 days later. Have realised now after speaking to locals (as I'm originally from Harrogate that doctors in York are terrible to get appointments at, this system is really bad! Why fetch another party in to extend waiting times, especially one that doesn't work! I'm no longer going to try, it shouldn't be complicated to get an appointment, I'll just let my health deteriate, this society is becoming a privatised hell, not for me!

    Visited March 2023

    Report as unsuitable

    Review titled York Medical Group

    Replied on 02 February 2024

    Dear Ray, Firstly, I'm sorry for the delay in responding to you, and for the difficulties you experienced whilst using our klinik system. Klinik is what we ask our patients to fill in to request an appointment, it is used within YMG and not reviewed by any other parties. Klinik is used for both urgent and non urgent appointments. If you are still finding the system difficult to use, or would like to discuss this further, I would be happy to help where I can. Our complaints email address is hnyicb-voy.ymg-complaints@nhs.net alternatively if you prefer to speak to someone in person for help with klinik, please attend one of our open surgeries. We appreciate you taking the time to leave your feedback so that we can improve, and your comments will help us to do that. Kind regards Lian, Patient Liaison Team

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