My Health Group - Ratings and reviews
Reviews
-
Review titled Extremely helpful
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
I completed online request for an appointment as I was really struggling with anxiety. I received a phone call that afternoon and the doctor gave me plenty of time to discuss my problems, advised on medications, arranged a prescription to be ready that day and arranged to call again in 3 weeks to check on progress which they did. I was also given plenty of other advice which has been very helpful. I’m still on my recovery journey but feel supported by the practice.
Visited March 2024
Review titled My Health Group
Replied on 19 March 2024
Thank you for taking the time to leave us a review. Your kind words have been shared with the team, we really appreciate it. Best wishes, MyHealth
-
Review titled Very Good Team At MyHealth Strensall
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
As a somewhat ageing and long-term patient, I must say that I am more satisfied with the doctors, clinician & reception team. The impression that comes over is that everyone wants to help as much and as quickly as possible. I have recently seen a doctor in person and have had a telephone medication review with a clinician and was suitably impressed. All I can say to the team at MyHealth, Strensall is “thanks and keep up the good work”.
Visited March 2024
Review titled My Health Group
Replied on 26 March 2024
Thank you for taking the time to leave us a review. We have shared your kind words with the practice team, and really appreciate your feedback. Best wishes, MyHealth
-
Review titled Diabetic Referral
Rated 1 star out of 5
by Jamie Merrick - Posted on 18 February 2024
I have been with this GP for nearly two years, and there have been a few major bumps along the way. They initially referred me to two hospitals for diabetic outreach clinics that had a waiting list of two years each, not great for a Type 2 diabetic. I have asked many times to be referred to the diabetic clinic at the local hospital; I am still waiting to be referred. I have severe dyslexia where I am unable to read or understand text messages, the practice has been reminded numerous times to just call and remind me which is hit and miss at the best of times. The receptionist whoever it is always has the got 'hump' when talking to me which is not what I call professional. I was constantly collapsing until I was reviewed by another healthcare professional who stated that my medications needed to be reviewed or referred to a Lead Clinician for Diabetes, not a Nurse. Presently, I have no input from the Diabetic Nurses at this practice as they have no real understanding of the disease process or endocrinology. This is through my own choice, I monitor myself very closely but at the point of needing interaction with the clinical team at the hospital and not having to wait two years. The local Diabetic Centre (York) just needed a referral, the likelihood of that happening soon is not very likely. It is not great when you can't drive or read texts etc......I was reminded that GPs don't deal with diabetes.....funny advice to be honest. This is how it should work; referral to an endocrinologist who specialises in the disease process, he can then make recommendations to the GPs........why is it so hard?
Visited February 2024
Review titled My Health Group
Replied on 22 February 2024
We are sorry that you have not been happy with your experience at MyHealth. If you have any concerns around your clinical management, we would invite you to contact the practice and we would be more than happy to discuss your care as we are unable to address clinical matters online. We can assure you that we have a highly knowledgeable Nursing and Pharmacy team within the practice who lead on the management of our diabetic patients. Our GPs would also be involved when they need to be. Only a relatively small proportion of people with diabetes require a referral to the diabetes team at the hospital - the hospital have referral criteria that patients need to meet before we can refer. Kind Regards, MyHealth
-
Review titled Poor practice, Dismissive Practices and Unfit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
Contacted the practice to ask for a doctors appointment. Without asking any further questions the response from the practice is “As you have heard we are not offering any doctors appointments as we are in a critical situation. Can you call back on a later day”. Since MyHealth took over the practice the service level, quality of care, healthcare resolution and access to healthcare have plummeted. MyHealth are a poor healthcare provider.
Visited October 2023
Review titled My Health Group
Replied on 19 October 2023
We are sorry you have not been happy with your recent experience with the practice. We encourage you to contact us directly as per our compliments and complaints process, so we can discuss your concerns directly.
-
Review titled 6 week wait for standard GP appointments
Rated 3 stars out of 5
by Anonymous - Posted on 25 May 2023
Wait time for standard GP appointments is minimum 6 weeks which is three times longer than the 2 week NHS aim, and website for appointment and prescription requests etc is only usable during surgery opening hours which is very inconvenient and unsatisfactory, assume there must be a shortage of GPs, reception staff are courteous.
Visited May 2023
My Health Group has not yet replied.
-
Review titled Reception
Rated 3 stars out of 5
by Anonymous - Posted on 06 May 2023
I came into the Strensall Southfields Road practice on 5th May 2023 at 5:30pm wanting help with an item from a prescription that I couldn't get hold of, the person that served me was helpful and spoke to the G P who asked her to ring a few pharmacies to see if they had it for me, however when she asked her 2 colleagues how to go about this one said you're not doing that we don't have the resources and the other said she'll have to go round them herself you'll have to get another prescription printed which isn't very professional when 'she' is stood there and can hear what is being said and is actually quite rude.
Visited May 2023
Review titled My Health Group
Replied on 09 May 2023
We are sorry to hear you have not been happy with your recent experience at the surgery. If you would like to discuss your concerns, we would encourage you to get in touch directly so we can look in to events further. Best wishes, MyHealth
-
Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
Unable to speak to a doctor, see a doctor and have any contact with a doctor. Have to wait over 4 weeks for any form of contact. Ridiculous
Visited October 2022
Review titled My Health Group
Replied on 01 December 2022
Thank you for taking the time to leave anonymous feedback. Please contact us directly to discuss your concern and we can explain our process for allocating appointments which will demonstrate that we do in fact see thousands of patients per month, often within a few days. We appreciate that for routine appointments you may have to wait up to four weeks, and we apologise for this, but due to demand on the whole NHS system, we cannot always avoid this. Please also note that we also are in the winter months which means that acute illnesses also put additional strain on general practice as we accommodate and care for those that are acutely unwell. Again, please come to us directly so that we can discuss this in detail.
-
Review titled Same day appointment after leaving message
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2022
I contacted the surgery through the online appointment service, was called in the early afternoon and seen at 5:30pm. Staff were helpful and kind. Appreciate the service so much.
Visited August 2022
My Health Group has not yet replied.
-
Review titled Online service
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2022
Trying to refer myself online to get a doctor's appointment. Online site doesn't open until 7am. I start work at 7am so cannot use this service. Would call doctors from work but cannot stay on the phone for the long duration needed for answering. Going abroad in two weeks and really would like to see doctor before I go but thinking this is highly unlikely. I'm a shift worker. Why are surgeries not moving with the times and having evening and weekend appointments. To be honest any appointment would be good.
Visited July 2022
My Health Group has not yet replied.
-
Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2022
Terrible appointment system and couldn't even give me a time after several calls. three texts over a bank holiday to tell me the day but no time. Clueless, unfriendly staff with zero bedside manners, or manners at all actually. Me and one other spent 20 mins trying to find the place which wasn't even signed and then had to call to be let in. Just a terrible, stressful experience and they shouldn't be allowed to profit from the NHS in this way.
Visited June 2022
Review titled My Health Group
Replied on 07 June 2022
Please accept our apologies for your experience. Should you wish to discuss these matters, please contact MyHealth directly and we will be happy to assist. Unfortunately, we are unable to rectify concerns effectively via anonymous comments. Kind Regards, MyHealth.