Posterngate Surgery - Ratings and reviews
Reviews
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Review titled Prompt & professional service
Rated 5 stars out of 5
by David Glenistr - Posted on 19 March 2024
I felt unwell and asked for an appointment asap. Later that day was seen by the doctor and sent direct to York Hospital where I was triaged and diagnosed with pneumonia. Emmidiately admitted a man d pumped full of drugs I was allowed home 2 days later. The outcome could have proved fatal but for the speedy action taken by the surgery doctor.
Visited March 2024
Review titled Posterngate Surgery
Replied on 20 March 2024
Thank you for getting in touch, your comments have been shared with the whole team including the GP who admitted you. We are glad to hear you are recovering. With best wishes Posterngate Management Team
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Review titled Wrong information
Rated 4 stars out of 5
by Anonymous - Posted on 10 November 2023
After waiting in the queue on the phone for 30 minutes i asked the receptionist for an appointment for a Covid vaccination ,she took all my details and then said it is only for over 75year olds,I am 69years old ,she was wrong because I then went to Barbly walk in chemist and had it there ,I will go there in the future and get my flu and Covid together.
Visited October 2023
Posterngate Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by L Brown - Posted on 14 October 2023
Every time my husband and I have had to consult the surgery we have had an amazing experience. Everyone is polite friendly and extremely helpful. Today, the organisation of the flu injection service was exceptional. We'll organised, friendly and quick. Despite the speediness we felt well treated and cared for. Cannot praise this practice enough.
Visited September 2023
Posterngate Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
I attended yesterday for an injection in my hand. I was treated extremely well by the Practitioner, who explained the procedure to me, including risks and benefits, checked whether I had any questions, and then gave me the injection in a sensitive part of my hand well. She advised me about what to expect and that she would make contact in a couple of weeks to see how I was. Overall, this was an excellent experience from a good clinician. Thank you and well done.
Visited June 2023
Posterngate Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
I had a blood test at 4pm one afternoon. By 8am, my result was back, and I had the result. Fantastic speed of turn round. Thank you.
Visited May 2023
Posterngate Surgery has not yet replied.
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Review titled Amazing receptionists
Rated 5 stars out of 5
by Elizabeth Jaques - Posted on 15 July 2022
I have consistently received amazing care from the receptionists at posterngate surgery I have found them to be very knowledgeable about my condition, they are always very kind and to be honest if I am unable to get an appointment with the dr I am happy that the receptionists are able to answer any queries which I may have definitely the receptionists at posterngate are as the first point of contact the reason why posterngate has such a good reputation
Visited July 2022
Posterngate Surgery has not yet replied.
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Review titled Unhelpful staff member
Rated 3 stars out of 5
by Pat Cook - Posted on 27 July 2022
I visited the surgery today to order an urgent prescription needed by the weekend and was turn away and told the receptionist could not help and to use another method to order prescription - Why? There was no one queuing to speak to them I am so annoyed
Visited July 2022
Review titled Posterngate Surgery
Replied on 29 July 2022
Dear Mrs Cook We were sorry to read that you were dissatisfied with our service and happy that following our telephone conversation this matter has since been settled to your satisfaction. Posterngate Management
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Review titled Very friendly and valuable service
Rated 5 stars out of 5
by Kenneth Foster - Posted on 16 August 2022
Have been a patient for 40years now and have seen many doctors all have been very helpful and have got me the treatment I needed for operations and indeed found the cancer I had,with speedy treatment I have defied all odds and now on the road to recovery, well done Posterngate keep up the good work , ps think the music too noisy maybe I'm too old for radio 5 classical would be far better.
Visited June 2022
Posterngate Surgery has not yet replied.
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Review titled Used to be great, not so now
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2022
I have been a very happy patient of this surgery for 30 yrs and used to recommend to everyone however I have found that recently the service is not what it once was. I appreciate that Covid has had and still has an impact on delivery of services but my issue a are with approachability and interaction with reception staff. One example is of waiting in the waiting room to see a GP that was running very late ( it would help to advise patients if thhey are running late instead of saying nothing and letting us wait for 45+ minutes past our appointment time with no explanation) it was teatime and the radio was on. I'm not sure what the station was but it was wholly unsuitable for the environment and it was loud, the music and song lyrics were totally inappropriate and was certainly anxiety inducing. I approached reception- through the large plastic screens that I am advised are there to protect staff ( seriously do they still need to be in situ, they are a serious barrier to communication) and I asked the receptionist who had decided that the radio station and volume was suitable for the setting. I was completely dismissed and told " that would be the manager" . No offer to turn it down or to a different station. It might sound petty but it really really annoyed me and my son who has anxiety issues was certainly increasingly agitated by it. Regards waiting times I fully appreciate that the doctors are very busy and their time is precious but so is mine. If I turned up 45 minutes late without an explanation then I wouldn't be seen and would have a missed visit put on my record yet we are regularly expected to just sit and wait for varying amounts of time beyond our appointments with no explanation whatsoever. It would surely be a simple matter of courtesy to be advised on arrival if your doctor is running late. I know that sometimes it may be unforeseen but again a few words wouldn't go amiss. I am very sad to say that I am seriously considering changing surgeries, something i never thought I would want to do but I feel I have no value at Posterngate anymore.
Visited April 2022
Review titled Posterngate Surgery
Replied on 08 August 2022
We are sorry to read you have be disappointed with our service of late. On occasion the surgery's do run late which is usually a combination of an unexpected patient emergency's or patients who present with complex medical needs which naturally can extend their consultation time and impact overall on appointment timings. The reception team do usually make patients aware of any delays in the surgery, we will reiterate this to the team. Radio 2 has been played in the waiting room for many years, the volume level remains the same daily & we find this back ground music does help mask any sensitive information may be discussed in that area. There are quieter areas in the waiting room which are away from the speakers. I am sorry if the choice of music was not appropriate. The reception supervisors could have dealt with your concern about the radio at the time without the need to be flagged to the management. The clear screens at the front desk were installed to minimise the spread of infection at the start of the Covid pandemic. As the Covid infection rates still remain high they are essential to help minimise the risk of transmission to staff, an out break among staff could jeopardise our usual service delivery. I am sorry for the unintentional distress and frustration that this experience caused you and your son, without dates & times we are unable to investigate your concerns further. The management team