Unity Health - Ratings and reviews
Reviews
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Review titled Medical Gaslighting
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
Previously I had pretty good experiences with this GP, having short wait times for appointments and quick turn over for getting prescriptions. However, I have been having an issue for the past 3 years around my vision whiting out and getting dizzy and weak whilst doing exercise. Repeatedly I have had to keep making appointments to get them to continue to look into things when tests come back negative and at my last appointment I was told “have I considered not running” and when I expressed I need to do exercise to keep healthy I was told “it sounds like it’s not an issue if it stops when you sit down” and that the GP thought it was “just anxiety” despite me having had anxiety my whole life and these symptoms only having appeared in the past few years. The experience of being blatantly lied to my face made me shaky and anxious and this was used to justify the GP’s diagnosis. I will no longer be going back to this GP and am furious at this treatment
Visited January 2024
Review titled Unity Health
Replied on 14 February 2024
We are sorry to hear of your dissatisfaction with the service you received. Please contact the Practice so that we can investigate the concerns you have raised. You can send an email to admin.unityhealth@nhs.net. Lou Johnston Managing Partner
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Review titled Web based interaction... good luck trying on the phone
Rated 1 star out of 5
by Roy Morley - Posted on 09 November 2023
Just terrible... have now gone to a 'website solution' or a central phone line manned by someone who doesnt really know how the system works & tells you that everyone else is too 'busy'. God help you if you actually need urgent medical attention... be easier to get a taxi to A & E
Visited September 2023
Review titled Unity Health
Replied on 15 November 2023
Dear Mr Morley I can't see that you are a registered patient at our Practice, and as we don't use a website solution, can I suggest you check that you are reviewing the correct surgery? Thank you Louise Johnston, Managing Partner, Unity Health
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Review titled Excellent service and highly recommend
Rated 5 stars out of 5
by David - Posted on 16 August 2023
Thoroughly excellent service by all concerned. Telephoned first thing to report an acute medical issue and call answered after only a short wait. Placed on list for duty doctor and called back within 15 minutes to confirm a face to face appointment for late morning. Excellent, thorough and listening consultation with GP leading to diagnosis and treatment plan. Prescription processed and picked up within half an hour of consultation. Thanks to all for thoroughly professional and considerate care. Could not have treated any better and highly recommend.
Visited August 2023
Review titled Unity Health
Replied on 14 February 2024
Thank you, David, for your lovely feedback. It is great to hear of your positive experience. Lou Johnston Managing Partner
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Review titled Prompt Referral Solved My Problem
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2022
Upon phoning NHS 111, I was told that my symptoms were serious and that I needed to see a doctor. NHS 111 contacted Unity Health on my behalf and arranged an appointment. Despite a failure of communication between NHS 111 and Unity Health, I was seen by a Unity Health GP the next day who confirmed NHS 111's concerns and arranged an appointment for me at York Hospital within the hour. This GP brought the consultation forward at considerable inconvenience to herself to expedite access to hospital care. I think she worked through her lunch break to do this. The consultation was thorough, gave me plenty of time to describe my symptoms and gave me a full run-down of the suspected medical condition in terms I could understand. This imparted confidence. The GP's manner was friendly, reassuring and professional. There was genuine "two way communication". I was seen at York Hospital as an urgent referral where specialist medical attention resulted in the exclusion of a potentially life-changing disability. The Unity Health Receptionist and Triage Nurse were also crucial in facilitating my access to this care. Both acted swiftly and effectively to get things moving and dealt with me in a friendly and supportive manner. First-rate care.
Visited November 2022
Review titled Unity Health
Replied on 14 December 2022
Thank you for sharing your experience, it is lovely for our staff to hear Louise Johnston Managing Partner Unity Health
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Review titled Unable to type never mind diagnose!
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
The health care professional who ran my appointment left me in tears. The individual didn't do anything other than sharply reply with, "What am I supposed to do then?" when they realised it is not a quick fix case. It may be complex but I believe in future, patients should be assigned to a professional with the expertise to deal with their individual case or be referred to a specialist like I have done in the past with a previous GP office. I feel like I have been seen as an inconvenience rather than a patient.
Visited November 2022
Review titled Unity Health
Replied on 14 December 2022
We are sorry to hear of your dissatisfaction with your recent appointment. I would be happy to look into the circumstances further and would be grateful if you could email me further details to admin.unityhealth.info. Thank you Louise Johnston Managing Partner
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Review titled Terrible experience
Rated 1 star out of 5
by David - Posted on 08 July 2022
Our first visit on 08/07/2022 as students was a terrible experience. My partner was in pain and we were only 3 minutes late for our appointment that GP did not accept to see her despite being at her office having no other appointments. It was a shocking moment and is unbelievable that a doctor does not care about your health. We will change our GP, definitely.
Visited July 2022
Unity Health has not yet replied.