Reviews

Displaying 1 to 1 of 1

1. Review titled Disappointed

   ★★★

   Rated 3 stars out of 5

   by John Cottingham - Posted on 25 March 2024

   I have always been very happy with the care I receive the team at the practice and have let them know this. But my most recent experience has left me frustrated and disappointed. I called into the surgery today to explain the problem that I had. The kind and understanding receptionist agreed that I needed a face to face appointment. But she was unable to arrange the appointment there and then as there is an embargo on bookings. I need to call back at 8 am in the morning, with presumably many others, to book the appointment I need. This was not only frustrating but an inefficient use of receptionist’s time; at least two interactions will be needed to get to the agreed outcome. I would be grateful for an explanation of booking policy at the practice.

   Visited March 2024

   Report as unsuitable

   Review titled Healing Partnership

   Replied on 10 April 2024

   Thank you for your comments on NHS website page. We are more than happy to explain the way our practice appointment system is set up to ensure equitable and easy access to our clinical team. If you wish to arrange a telephone call to discuss this, either with the doctor or practice manager, please do get in touch with us. Our email id is nel.b81665@nhs.net

   Report as unsuitable

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