Goodheart Surgery - Ratings and reviews
Reviews
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Review titled Friendly and helpful
Rated 1 star out of 5
by Paul - Posted on 19 January 2024
After my visit today I would recommend this surgery to anyone Very helpful and went out their way to make me feel at ease at my appointment
Visited January 2024
Goodheart Surgery has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Mrs Marie Dunbar - Posted on 19 June 2023
Husband has really high blood pressure, had 3 visits to docs, took 7 days worth of reads handed them in two weeks later I called because he had not heard anything to be told they could not find them, they found them and said he neeced to go in for medication, he went in (bearing in mind he is only home weekends) and they wanted blood, my husband is petrified of needles so he said no, nurse told him that is all he was in for, husband said no he was told medication, nurse said she is not allowed to prescrib it so he left, I called today to be told will not prescrib without blood texts,again told them he is petried of needles to be told he will not get medication then, really not even try to come up with a solution knowing he is at high risk of a stroke, you are just leaving himwith a ridiculously high blood pressure.
Visited June 2023
Goodheart Surgery has not yet replied.
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
The receptionists are on the hole extremely rude and show no compassion when dealing with patients concerns. There answer to everything is dial 111 when you dial 111 they say you should see your GP. The practice has taken on far to many patients for it to manage and give the care that they need you can be waiting weeks to see a nurse never mind a doctor.
Visited May 2023
Goodheart Surgery has not yet replied.
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Review titled Cannot do enough for you
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
The receptionist couldn’t have been more helpful, my wife had severe diarrhoea and she rang me back to let me know the doctor was going to ring me today and he did so within the hour. Thank you
Visited January 2023
Goodheart Surgery has not yet replied.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
So frustrating, Reception Manager took details of child's illness told us to go to Walk in Centre, which we did and waited for 6 hours only to be told need to see own GP! The manager said that she would ring us back but didn't, and when we rang told to go to A&E or Walk in but this was inappropriate for illness. Checked with Pharmacist again advised to see GP but no appointments available. I understand that there are pressures on the NHS but so sad that child cannot access healthcare when needed.
Visited December 2022
Goodheart Surgery has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
No chance to see the doctor at all. Only phone appointment... How doctor can diagnose over the phone??? Especially if you tell that need to see the doctor to check your lungs. I have been waiting all day for a phone call at the end doctor never rang.... Receptionist pass message from the doctor: if you need to see the doctor please call 111. How this system can work ???
Visited December 2022
Goodheart Surgery has not yet replied.
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Review titled Great gp
Rated 5 stars out of 5
by Kerry godfrey - Posted on 16 November 2022
Saw my gp today he was very a observant focussed in great detail about what I was seeing him for I understood every word so overall I had a really good experience.
Visited November 2022
Goodheart Surgery has not yet replied.
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Review titled Shocking surgery
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
Shocking service can't get passed the receptionist can't get appointments due to work commitments no alternative dates don't care about patients
Visited September 2022
Goodheart Surgery has not yet replied.