The Ridings Medical Group - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
Don’t go to the surgery very often as most of my care is at Castle Hill.I needed an appointment for a persistent cough,phoned at 2.30,online form completed and returned,phone call 10 mins later and appointment at4.10 made. Seen on time and antibiotics prescribed home by 5pm.Couldn’t have asked for anything more so thank you for a great service.Saw a paramedic who was very professional and helpful.Not sure what people are complaining about.
Visited April 2024
The Ridings Medical Group has not yet replied.
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Review titled Kind and friendly team
Rated 5 stars out of 5
by Katie - Posted on 20 October 2023
I visited the surgery recently for appointments to do with my health and my baby's. At first I felt a little anxious taking my newborn into my appointments, but the doctors have always been kind, welcoming, and made me feel complementary at ease, saying I could hold my baby, feed her, or do whatever I needed during the appointment to be comfortable. For every appointment I have attended recently, the doctors have really listened to my concerns and needs and ensured I was thoroughly informed about options and the medication that was prescribed. It's clear the GPs take great pride in the service they provide and really care about their patients. I thank the team for their fantastic work!
Visited October 2023
Review titled The Ridings Medical Group
Replied on 24 October 2023
Great to hear about your recent experience with the practice. We will share this with the practice team. Many thanks Rebecca Rowe Head of Systems and Estates The Ridings Medical Group
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Review titled Same day everytime
Rated 5 stars out of 5
by Justin - Posted on 21 October 2023
At a time when they say getting an appointment is difficult, this practice responds same day every time I have used them and same day appointment for a non urgent issue. The acp took his time and didn’t feel rushed. Very good practice
Visited October 2023
Review titled The Ridings Medical Group
Replied on 24 October 2023
Thank you for leaving such a lovely review. It is nice to hear when the service has been well received. We will share this with the team.
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Review titled Proactive Service
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
Really pleased to be invited to have my flu jab early, September, then after having the jab on the 8th was offered the COVID autumn booster. Fantastic to be given the COVID jab so early, most surgeries are just beginning the process on the 11th. This surgery is proactive with preventative injections, I have previously been offered the shingles jab and a pneumonia jab while attending for other matters. I'd never even heard of the pneumonia jab but gladly accepted. Really happy with the service I receive from The Ridings, from the receptionists (aka care navigators!), to the nurses and GPs they are all caring and totally professional.
Visited September 2023
Review titled The Ridings Medical Group
Replied on 12 September 2023
Great to hear about the excellent service you received. We have worked hard to get a very early start on the covid and flu this year, despite a number of changes with the national program. Thank you for your support. I will share your feedback with the team. Many thanks Rebecca Rowe Head of Systems and Estates
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Review titled Very poor telephone answering
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2023
My husband has high blood pressure and it is not helped when he received a text message from the practice to call them asking him to make an appointment regarding his blood pressure readings. He could not get through and was placed at 50 in the queue. This eventually went down to 30 in the queue, then 18, next 15 and then back to 50 in the queue. This took a lot of his time up. He was enraged to say the least at having to go to the back of the queue so he hung up. How can this happen? There clearly is something wrong with their phone system. To begin with there are so many messages relayed over the answer phone, many repeated at some stage, before one can even reach the queue! My husband took his blood pressure reading immediately after hanging up and it was through the roof. This is so frustrating. He called again later that day and eventually after another long wait reached someone who clearly was not trained to be a receptionist because she didn’t even know the surgery’s email address. He explained that he had been asked to make an appointment via a text message and was given a date one month ahead. This seems unjust. Bottom line: Text messages cannot be replied to and having to wait in a telephone queue is like been addresses at a call centre of an insurance company, not a medical practice. The practice needs to address their phone system to enable the call to be answered in a timely manner, lessen all the repeat messages and make sure no one is sent to the back of the queue during this ridiculously lengthy wait time. People cannot be expected to wait so long in a phone queue. Other than the phone system he has been most pleased with the practice and the doctors who he has had contact with.
Visited June 2023
Review titled The Ridings Medical Group
Replied on 26 June 2023
Thank you for taking the time to feed this back. I am so sorry to hear about the difficulties your husband had in contacting us. Our calls can be busy at times and we do have a limit of 40 queue which it very rarely reaches. We have up to 11 care navigators answering the calls at any one time so the call do go down quickly. To allow us to investigate whether there had been an issues on the system that day are you able to send us details to the practice email. It would help to know the date and time that your husband called along with the number he was calling from. Please can you email this information to the ridingsmedicalgroup@nhs.net and mark if for the attention of Rebecca. It may be something that we need to ask our telephone providers to look into if there is a problem with the call queuing. Once you are in the queue the number should always go down not up. We are looking into a call back system which we hope to have available soon to prevent patients having to stay on the line. Once again sorry that your recent experience wasn't to the standard we aim for and I would be happy to investigate if you send the details. Many thanks Rebecca Rowe Head of Systems and Estates
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Review titled Great advice and care
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
I would like to pass my compliments to the nursing team at the Ridings Medical Group. I recently attended the Brough surgery for my annual asthma check up. I received lots of extremely useful information and reminders on how to best manage my medication and health in relation to asthma. It was delivered in such a friendly and caring manner and I’m sure the advice given will keep me healthier. I’ve always found the nursing team to be friendly and helpful and always put you at ease. Thank you!
Visited January 2023
Review titled The Ridings Medical Group
Replied on 01 February 2023
Thank you for taking the time to leave a review. We have passed the feedback to the team. Many thanks Rebecca Rowe Head of Systems and Estates
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
My child needed an urgent appointment after developing a rash. I had already sought advice from a Pharmacist and tried to treat at home, but the rash was spreading and she needed to be seen. I rang the GP surgery at Brough, was offered an acute telephone appointment which took place within two minutes of the initial call and was offered a face to face consultation with one of the ACPs (who was excellent) 45 minutes later. Brilliant service and I can't fault everyone in the team who helped. Thank you.
Visited January 2023
Review titled The Ridings Medical Group
Replied on 25 January 2023
Thank you for taking the time to leave a lovely review of our service. We will be sure to share your feedback with the team. Many thanks Rebecca Rowe Head of Systems and Estates
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
The care and support from the staff at The Ridings Medical was fantastic during a recent appointment, I could not fault them and felt they went above and beyond. The staff have always been polite whenever I have contacted the Surgery. Would recommend this as an excellent GP surgery.
Visited November 2022
Review titled The Ridings Medical Group
Replied on 21 November 2022
Lovely to hear when patients recommend our service. We always share feedback with the team. Many thanks
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Review titled Medication review
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2022
I had my first ever medication review by the surgery's clinical pharmacist. I didn't know what to expect but was very pleasantly surprised. The pharmacist reviewed my current prescriptions and discussed my most recent one in detail, questioning my symptoms, the benefits of the meds and advising on future steps. He really listened to my thoughts, gave his professional advice. I was also given the opportunity to discuss any other concerns I had, which was very useful to me. I found the whole appointment very interesting and helpful, conducted by a committed community pharmacist. I'm glad our surgery has him as a member of staff.
Visited July 2022
Review titled The Ridings Medical Group
Replied on 29 July 2022
Thank you for taking the time to leave a review. We have passed this onto the team. It is great to hear when the service has been appreciated and made a difference. Many thanks Rebecca Rowe Head of Systems and Estates