The Snaith and Rawcliffe Medical Group - Ratings and reviews
Reviews
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Review titled Excellent all round patient centred service
Rated 5 stars out of 5
by Anne Broadhurst - Posted on 15 June 2023
I have only recently moved to this practice in the last 12 months. I have been blown away by the service, dedication and focus on their patients. I know all too well how GP services get a bad reputation for not being accessible. So wanted to share my experiences so far have been excellent. When I needed to make an appointment for a non urgent reason the reception staff apologised first that it “might be a while” to then be shocked when it was only a week later. in the past at previous doctors I’ve dreaded having to call to make an appointment. Not here, the ladies on the front desk are so helpful and friendly and I feel comfortable and confident to ask the questions I’d have previously avoided for fear of putting on a pressured resource. Today I had a call for my medication review. I was dreading that too, but the pharmacist who called me was lovely, helpful and a pleasure to deal with. Whatever you’re all doing there needs to be shared as excellent practice other services should be striving to provide. Thank you The Marshes
Visited June 2023
The Snaith and Rawcliffe Medical Group has not yet replied.
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Review titled Need more practices like this
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2023
As someone who works to support vulnerable individuals in East and South Yorkshire I have more experience than I would like dealing with GP practices. It always reminds me to be greatful that my practice The Marshes Surgery provides such a professional and stress free service. I have never had a problem making contact or getting appointment. I have always received the support I have needed and I speak on behalf of myself and my family. Other practices could learn alot from the Marshes team. Keep up the good work. It is appreciated.
Visited June 2023
The Snaith and Rawcliffe Medical Group has not yet replied.
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Review titled Brilliant
Rated 5 stars out of 5
by Julie Evans - Posted on 16 June 2023
I cannot praise the practice highly enough. Fantastic service and attention as always. We are so lucky to have The Marshes as our practice
Visited June 2023
The Snaith and Rawcliffe Medical Group has not yet replied.
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Review titled Consistantly high standards and professionalism
Rated 5 stars out of 5
by Susan - Posted on 16 June 2023
This practice is run extremely professionally, I can honestly say that I have never come across a member of staff who has not been anything but helpful and I always feel more then satisfied with response times and service provided. All the partners are genuinely caring people who do their upmost to help at all times. I always feel that things have been explained well to me, that I am given options and able to make decisions regarding my care. The opportunity to ask questions if I am unsure of something is always given and I never feel that appointments are rushed. For example if I want advice writing down for me then it can be sent to me via text message if required. My experience of the nursing staff has also only been excellent. The reception staff are always pleasant and helpful and knowledgable and I always feel that they have taken ownership of any query which I may have and signposted it correctly. Waiting times are low, same day appointments if necessary are available, even getting through on the telephone only usually involves a short wait. Technology is used for booking appointments, messages can be left for clinicians, and also received, photographs can be sent securely and viewed instantly. All in all this is an excellent practice, working under the same pressures as all others in primary care however somehow delivering first class service service whilst others are struggling. I cannot thank all staff at The Marshes enough for the care I and my family receive, they should be very proud of the teamwork which is provided resulting in such high patient satisfaction.
Visited June 2023
The Snaith and Rawcliffe Medical Group has not yet replied.