Market Weighton Group Practice - Ratings and reviews
Reviews
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Review titled Contacting the surgery a nightmare
Rated 2 stars out of 5
by Anonymous - Posted on 23 October 2023
Spent almost a hour on the phone today awaiting a response this really needs to be sorted as this is not a excetion but more the norm
Visited October 2023
Review titled Market Weighton Group Practice
Replied on 23 October 2023
Thank you for sending us your message through NHS Choices. We aim to provide the best possible care for people who use our services, their families and carers and I am sorry that we did not achieve this. If you would like to phone the practice to discuss this any further, please contact myself, the Practice Manager Sue Smith on 01430 875353 or alternatively please contact The Complaints and Feedback Team on: Tel: (01482) 303930 Email: hnf-tr.complaints@nhs.net. You can also write to: Complaints and Feedback Team Trust Headquarters Willerby Hill Beverley Road Willerby HU10 6ED. Thank you.
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Review titled Online Services Are An Issue
Rated 3 stars out of 5
by Anonymous - Posted on 28 July 2023
Staff are friendly and helpful. They do the best they can for such a large town with a high number of patients. However, the surgery push for patients to use their online services but it's almost impossible to use these for test results and/repeat prescriptions if you don't have the necessary photo ID. This means doing everything over the phone which isn't great for someone who is dealing with anxiety, especially when test results are being reeled off and you don't have time to process the information you're being given
Visited July 2023
Review titled Market Weighton Group Practice
Replied on 31 July 2023
Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and I am sorry that we did not achieve this. If you would like to phone the practice to discuss this any further please contact myself, the Practice Manager or alternatively please contact PALS on (01482) 303966 or by email HNF-TR.pals@nhs.net. Thank you for your feedback. Sue Smith, Practice Manager, Market Weighton Practice
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Review titled Phone lines
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2023
Although the doctors are very good getting through them is very difficult the phone service is awful and even today i have been on the phone to them listening to music for a hour this is not unusual they really need to resolve this issue
Visited June 2023
Review titled Market Weighton Group Practice
Replied on 13 June 2023
Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and I am sorry that we did not achieve this. If you would like to phone the practice to discuss this any further please contact myself, the Practice Manager or alternatively please contact PALS on (01482) 303966 or by email HNF-TR.pals@nhs.net. Thank you for your feedback. Sue Smith, Practice Manager, Market Weighton Practice
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Review titled Receptionist cancelled both my GP appointments
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
I booked an online appointment and also received an option of a phone call after hours. Went for my appointment which had been cancelled due to the phone call being booked. Received no phone call. I cannot rely on this GP practice.
Visited March 2023
Review titled Market Weighton Group Practice
Replied on 25 April 2023
Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and I am sorry that we did not achieve this. If you would like to phone the practice to discuss this any further please contact myself, the Practice Manager or alternatively please contact PALS on (01482) 303966 or by email HNF-TR.pals@nhs.net. Thank you for your feedback. Sue Smith, Practice Manager, Market Weighton Practice
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Review titled No improvement
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
Still impossible to get an appointment - I have been trying to get an appoinment for a meds review for 2 weeks now - Every day it's either a message saying they are busy and to call back later or a wait of 30 minutes plus - woefully under resourced at every level Sent a message explaining through the App and was told to call I would like to see a doctor but have no hope that they could arrange that as it seems impossible to even sort a review This is not common to other practices in the area where they have different systems that appear to work well
Visited March 2023
Review titled Market Weighton Group Practice
Replied on 17 March 2023
Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and I am sorry that we did not achieve this. If you would like to phone the practice to discuss this any further please contact myself, the Practice Manager or alternatively please contact PALS on (01482) 303966 or by email HNF-TR.pals@nhs.net. Thank you for your feedback. Sue Smith, Practice Manager, Market Weighton Practice
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Review titled Poor Customer service
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Using the "patients knows best" charter i eventually convinced the surgery (3 x doctors) to send me for a ultrasound. I was referred on 05.12.22 . Not heard anything by 12.04.23, phoned the number up on referral letter surprise no answer only a e mail to contact. contacted by e mail today received a reply that my doctors were informed that the referral cancelled by them on 08.12.22. I have had no knowledge of this so decided to contact the surgery by phone was placed on hold for 16.51mins then cut off? Thanks great service? I would like to think that this will be acted on unfortunately will just get the same old reply from this very poor surgery. If all businesses were run this way the country would go bust. Have phoned again now on hold for 29 mins as we speak.
Visited December 2022
Review titled Market Weighton Group Practice
Replied on 13 April 2023
Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and I am sorry that we did not achieve this. If you would like to phone the practice to discuss this any further please contact myself, the Practice Manager or alternatively please contact PALS on (01482) 303966 or by email HNF-TR.pals@nhs.net. Thank you for your feedback. Sue Smith, Practice Manager, Market Weighton Practice