Humber Primary Care - Ratings and reviews
Reviews
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 29 April 2024
I had a blood test today completed by an extremely competent nurse. I had requested the gentleman by name as it can be difficult to obtain blood from my veins. He was able to complete the process swiftly and without causing me any pain. I am truly grateful to him. The reception staff are always extremely helpful and polite. I am carer for my 94 year old mother and feel confident in always being able to access their invaluable help.
Visited April 2024
Humber Primary Care has not yet replied.
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Review titled Extremely concerned
Rated 1 star out of 5
by Gavin Giles - Posted on 26 January 2024
I had already visited the drop in centre at Bridlington hospital with severe pains in my full arm and shoulder and was recommended to obtain co-codamol, ice pack and ibropufin gel you the nurse on duty. I followed the instructions and the next day I had a rash all over my arm still in really severe pains so rang the doctors straight away finally got through and was told to fill the online consultation and attach photos that I did and confirmed with the practice it had been flagged and someone would get back to me I was not sure if I was having an allergic reaction or not to the ibropufin gel. After 2 sleepless nights in agony I rang at 8 o’clock to get an appointment to see a doctor and was told it dose not work like that ? I explained I have filled the consultation form in and was waiting for a reply but no one had replied and had borrowed stronger painkillers from a family member because of the severe pain. I was assured my online consultation form with photos would be shown to a available doctor and would get back within an hour. 2 Hours later I again returned to Bridlington hospital because the pain was so severe I saw one of the nurses on duty and he immediately alerted a Doctor. The Doctor examined my rash and diagnosed it as shingles during the diagnosis my phone rang and was told from Humberside primary care 2 options I could go to Bridlington hospital again or get to Driffield and been seen by a Doctor their but if it is a reaction to the gel trauma could cause hypo ole ice shock. Just by luck there was an attending doctor available or my next option as I explained to all was go to Scarborough A/E. This is the first time in about 12 years I have required to see a Doctor not a good experience and very concerning.
Visited January 2024
Review titled Humber Primary Care
Replied on 29 January 2024
Thank you for sending us your message through NHS Choices. We aim to provide the best possible care for people who use our services, their families and carers and I am sorry that we did not achieve this. If you would like to phone the practice to discuss this any further, please contact myself, the Practice Manager Danielle Scott on 01262 425888 or alternatively please contact The Complaints and Feedback Team on: Tel: (01482) 303930 Email: hnf-tr.complaints@nhs.net. You can also write to: Complaints and Feedback Team Trust Headquarters Willerby Hill Beverley Road Willerby HU10 6ED. Thank you.
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Review titled Terrible no appointments for weeks
Rated 1 star out of 5
by - Posted on 18 January 2024
can only get an appointment if you fill in an online consultation form. You cannot make an appontment any other way. Filled in the form very early Tuesday morning requesting a face to face appointment. Message comes up saying it will be read within 3 days. Contacted by the surgery the following wednesday for a telephone appointment in two weeks time, so 3 weeks for an appointment. Since joining with the other practice the service provided is a complete joke. My friend tried to get an appointment and was told to go to the hospital. I drove her there and we were told over half the people waiting were patients of Humber primary care. Will be trying to change to another GP if possible. It's a disgrace.
Visited January 2024
Review titled Humber Primary Care
Replied on 22 January 2024
Thank you for sending us your message through NHS Choices. We aim to provide the best possible care for people who use our services, their families and carers and I am sorry that we did not achieve this. If you would like to phone the practice to discuss this any further, please contact myself, the Practice Manager Danielle Scott on 01262 425888 or alternatively please contact The Complaints and Feedback Team on: Tel: (01482) 303930 Email: hnf-tr.complaints@nhs.net. You can also write to: Complaints and Feedback Team Trust Headquarters Willerby Hill Beverley Road Willerby HU10 6ED. Thank you.
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Review titled How can I make an appointment?
Rated 1 star out of 5
by Andy - Posted on 14 August 2023
We phoned this practice today at 4pm to try and make a routine appointment for my wife with a nurse for an injection that she requires regularly. I was caller number 12 in the queue. We need this appointment - so I stayed on hold, and occupied myself with other things while I waited. In the end, this practice kept me on hold for 2 hours. During that period, I advanced from number 12 in the queue to number 3. I got repeated reminders over the 2 hour period that I could book appointments online via their app. This is untrue. The app has no appointments available. It never has when I’ve looked. After 2 hours, at 6pm I was abruptly cut off. There appears to be no means of contacting this surgery electronically, via e mail etc. From a patient’s perspective, I feel like they are literally closing off all forms of contact. My wife still hasn’t got her appointment, and we simply haven’t got more time just to sit there on hold, in the hope that someone from Manor House Surgery/Humber Primary Care might actually answer the phone and provide an appointment booking service. Hopefully somebody in authority will do something to investigate what is happening at this practice, and quickly set things in place to improve it. Keeping people on hold on a phone for 2 hours - then cutting them off? I don’t think that should be acceptable.
Visited August 2023
Review titled Humber Primary Care
Replied on 20 December 2023
Thank you for sending us your message through NHS Choices. We aim to provide the best possible care for people who use our services, their families and carers and I am sorry that we did not achieve this. If you would like to phone the practice to discuss this any further, please contact myself, the Practice Manager Danielle Scott on 01262 425888 or alternatively please contact The Complaints and Feedback Team on: Tel: (01482) 303930 Email: hnf-tr.complaints@nhs.net. You can also write to: Complaints and Feedback Team Trust Headquarters Willerby Hill Beverley Road Willerby HU10 6ED. Thank you.
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Review titled Disgraceful Practice
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2023
Rang Friday for appointment told to ring surgery at 8 am Monday for appointment, Monday came waited outside the surgery7-45am surgery opens at 8am,one gentleman ahead of me,doors open 8am gets to one of the two receptionists no appointment,no phone appointments go to walk in centre at Bridlington hospital an absolute joke,talk about passing the buck practice an absolute disgrace.if there were a rating it would be Zero for this practice
Visited July 2023
Review titled Humber Primary Care
Replied on 20 December 2023
Thank you for sending us your message through NHS Choices. We aim to provide the best possible care for people who use our services, their families and carers and I am sorry that we did not achieve this. If you would like to phone the practice to discuss this any further, please contact myself, the Practice Manager Danielle Scott on 01262 425888 or alternatively please contact The Complaints and Feedback Team on: Tel: (01482) 303930 Email: hnf-tr.complaints@nhs.net. You can also write to: Complaints and Feedback Team Trust Headquarters Willerby Hill Beverley Road Willerby HU10 6ED. Thank you.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
While I was dealt with today the receptionist stopped and got a biscuit and had a chat with a colleague and then she rudely said I can only deal with one thing at a time and then stopped again to order her tea and have a chat to some different colleagues- I have a hidden disability that means I cannot stand for long period of time. Considering it doctor’s surgery you would think they would take account of how they keep ill people waiting
Visited June 2023
Humber Primary Care has not yet replied.
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Review titled Not very good
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2023
Just tried to ring to get some antibiotics but I was cut off, Rang 111 the lady was very nice but i had to go through all the speel. This was then referred back to GP. Would like to know why I was cut off from GP surgery in the first place. Doesn't appear to have changed for the better
Visited April 2023
Humber Primary Care has not yet replied.
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Tried to make an appointment this morning for my husband to see a GP There wasn't one available for three weeks. This used to be the best practice in Bridlington,now it is the worst.
Visited March 2023
Humber Primary Care has not yet replied.
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Review titled Feel let Down by the system
Rated 3 stars out of 5
by Anonymous - Posted on 04 February 2023
Had Telephone Appointment with Dr,Told he wanted face to face Appointment with me,Contact surgery after 1week,no appointments,Called In surgery again after 2week wait,no appointments,Why are we told to ring surgery at 8am or go there 8am, if they have appointments why do I need to contact them When Dr,said I need Face to Face appointment,Still Waiting After 2weeks ,Just wonder how much worse it can get,the system needs sorting,stress levels getting worse with Patients,
Visited February 2023
Humber Primary Care has not yet replied.
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Review titled Cut your phone fall off
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2023
Cut my phone call off because there were ten in the queue. Visited the surgery, told me to go to the hospital emergency doctors because they couldn't see me. Been with the practice before it became Humber primary care since I was born and my parents and grandparents before me. What an absolute shambles. They've lost the family surgery / doctor that we were all used to. I have immunity issues so needed to see someone, but no they weren't interested. That was in Bridlington. Shameful.
Visited February 2023
Humber Primary Care has not yet replied.