Fittleworth Medical Ltd - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Raymond Smith - Posted on 05 March 2024
Do to mix up with stoma nurse, I ran out of stoma bags. Contacted fittleworths and spoke to a very helpful and understanding gentleman, he arranged for a delivery the next day. Sorry I do not remember his name but many many thanks Ray Smith
Visited March 2024
Review titled Fittleworth Medical Ltd
Replied on 06 March 2024
Hello Raymond, Thank you so much for taking the time to leave us a review. I am really pleased to see that we were able to help you when you ran out of supplies, it's our pleasure to be able to help you. Please shout if you ever need support moving forward. Kind regards, Laura - Customer Experience Improvement Team Leader
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Review titled Poor service
Rated 2 stars out of 5
by Susan Whitlock - Posted on 24 January 2024
Since a colostomy in June 2023 I have used Fittleworth to supply pouches etc. due to communication problems between Fittleworth and my surgery, I have had to try all means of ordering eg on line and by phone. This month it was agreed by all parties that my surgery would use the electronic prescription service and a prescription was sent to Fittleworth on 12 January. receipt of which was confirmed by customer services last week and I was told that the supplies would be delivered on 24 January. As there was no "active parcel" on the dpd app I again phoned customer services who informed me that the order had not been sent to dpd for delivery. This was actioned immediately and have been told that the order will be delivered on 25 or 26 January. I wait with baited breathe! My whole experience with Fittleworth has been stressful from the beginning and I can only hope that the service will improve.
Visited January 2024
Fittleworth Medical Ltd has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
Dr didn't send prescription through to Fittleworth so Fittleworth rang them for me Then they sent prescription at a very quick delivery as we're needed.wonderful service and also I could track delivery time .thank you
Visited January 2024
Review titled Fittleworth Medical Ltd
Replied on 22 January 2024
Good afternoon, Thank you so much for taking the time to leave us a lovely review - I am glad we have been able to help you when you needed it and get your supplies to you. Kind regards, Laura - Customer Experience Improvement Team Leader
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Review titled Fantastic service
Rated 5 stars out of 5
by Mark - Posted on 13 December 2023
I have used Frittlelworth for over 3yrs. The service is excellent they go above and beyond to help Staff are polite and friendly nothing is too much trouble
Visited December 2023
Review titled Fittleworth Medical Ltd
Replied on 14 December 2023
Hi Mark, Thank you so much for the lovely feedback, it is really nice to see! I am really pleased that you are happy with Fittleworth and will share this with the team! Take care and have a lovely Christmas! Laura - Customer Experience Improvement Team Leader
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Review titled Terrible service
Rated 1 star out of 5
by Amanda Bamber - Posted on 02 January 2024
This company has claimed our prescription but we are still awaiting delivery. We will soon be taking an A and E appointment needlessly with an elderly gentleman in retention as they are refusing to send prescription.
Visited December 2023
Review titled Fittleworth Medical Ltd
Replied on 03 January 2024
Hi Amanda, Thank you for providing this feedback - I am so sorry to see that this has happened. I would like to have a further look into this - please can you email me at caring@fittleworth.com FAO Laura with the clients full name and DOB so I can see how this has happened and make sure the gentleman gets what he needs. Kind regards, Laura - Customer Experience Improvement Team Leader
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Review titled Excellent Service
Rated 5 stars out of 5
by L M Tanner - Posted on 16 December 2023
Recently moved to new area and my first order was sent to the wrong provider by my new GP. Phoned Fittleworth asking them to help sort it out. The response by the person who answered my call was amazing - they contacted my GP found out it was admin error - Fittleworth phoned me several times to keep me informed and made sure my GP understood exactly what went wrong. I felt reassured by Fittleworths proactive approach and my items have been reordered.
Visited December 2023
Review titled Fittleworth Medical Ltd
Replied on 18 December 2023
Hello, Thank you so much for taking the time to leave us such a positive review, I am so pleased we have been able to help you when you've needed it. If you need anything else, please don't hesitate to ask! Kind regards, Laura - Customer Experience Improvement Team Leader
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Review titled Friendly, patient helpful service
Rated 5 stars out of 5
by Elizabeth Wilson - Posted on 03 November 2023
On my husband 's behalf I have used this service for a few months now. It was my first experience and was pleasantly surprised at the efficient helpful service I received. Members of staff went out of their way to make the process easy to navigate. I have every confidence in the knowledge of the staff and the quality of the products. The promptness of time of order to delivery is excellent. It is extremely useful to be able to speak to someone and very much appreciated.Thank you.
Visited November 2023
Review titled Fittleworth Medical Ltd
Replied on 06 November 2023
Good morning Mrs Wilson, Thank you so much for your lovely review, it is appreciated. I am glad we have been able to help you and be there for you and your husband when you needed it! Take care. Laura - Customer Satisfaction Team Leader
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Review titled no supplies
Rated 1 star out of 5
by Carol Joyce Howard - Posted on 28 December 2023
Fittleworths delivered my stoma supplies the day after I returned home from hospital in Oct. Very good company I thought. The following months supplies didn't arrive when expected and were only delivered after much discussion on the phone. When it finally arrived it was a few boxes short from the previous order. The December ones didn't come at all. They kept telling me my GP hadn't sent a prescription. My GP said they had!! They kept putting delivery off until 22nd Dec. When it didn't arrive on that date I was frantic. I phoned them & after much persuasion they agreed to send me a portion of my order. I got one box of bags to last me through Christmas. I was promised more of the order on Dec 27th but now I get an email saying they aren't coming till Jan 10th. Once more the reason given was that my GP hadn't sent a prescription. My GP says they have! Should an 80 year old woman have all this hassle? I have bought some bags from Amazon. I couldn't see what else I could do. I am hoping my stoma nurse will find me a different supplier. I just can't be doing with the bother of Fittleworths.
Visited October 2023
Review titled Fittleworth Medical Ltd
Replied on 09 January 2024
Good morning Carol, Thank you for leaving us a review. I am really sorry to see that you have had to wait for your supplies and been told differing information. I'd like to look into this for you. Please may you email caring@fittleworth.com FAO Laura with your DOB please and I will investigate what has happened and make sure you have what you need. Kind regards, Laura - Customer Experience Improvement Team Leader
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Review titled Exemplary customer service
Rated 5 stars out of 5
by D Leslie - Posted on 27 October 2023
A minor misunderstanding with my GP practice regarding my regular prescription resulted in an essential item being omitted from my quarterly medical supplies. Fittleworth staff (as they always have when occasionally necessary over the past 15 years) went the extra mile to ensure that the omission was remedied, by liaising proactively with my GP practice. Thanks to the efforts of both Fittleworth and GP staff, the missing item was delivered promptly.
Visited October 2023
Review titled Fittleworth Medical Ltd
Replied on 30 October 2023
Hello, Thank you for taking the time to leave a review. I am sorry to hear as essential product was missed, however I am glad to see the level of service you have received and that we were able to resolve this for you so promptly. This is certainly the level of service we aim to deliver. Many Thanks Hannah, Training Specialist
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Review titled Service seems to have just tailed off
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2023
It all started off fine. The first two batches of supplies for a month each delivered as expected. Then nothing for the third month. Contacted them as running low and was told they weren't expecting to automatically send me supplies each month. I then set it up, with email confirmation, that I would get a call around a certain day of each month to place order . That date for this month is now well passed. I am not impressed.
Visited October 2023
Review titled Fittleworth Medical Ltd
Replied on 26 October 2023
Good afternoon, Thank you for your review. I am sorry to see that this has happened for you, I would like to take a look into this to see what has happened and how I can rectify it. Please can you send me your full name and DOB to caring@fittleworth.com FAO Laura and I will take a look into this for you. Kind regards, Laura - Customer Satisfaction Team Leader