Medefer - Ratings and reviews
Reviews
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Review titled Unsatisfactory service
Rated 1 star out of 5
by Martin - Posted on 06 April 2024
I've had to arrange a new appointment to provide urine and blood sample again for prostate check as Medefer hadn't submitted my sample to the lab before the alloted time so sample was spoilt. Totally unacceptable as I have a needle phoebia and I thought sample delivery was an essential part of their service. Totally unacceptable!!
Visited February 2024
Medefer has not yet replied.
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Review titled Inhumane
Rated 2 stars out of 5
by Anonymous - Posted on 19 January 2024
I was originally really impressed because everything moved quickly and there was a lot of communication. I requested a call with a consultant and I was given an appointment for within a few days, and the consultant was really lovely. They informed me that if I received a letter after my tests that it would mean everything was okay, and if I was given an appointment there was something to discuss, and I believe that they thought that was true. However I was then informed by letter that I have cancer. I received a call from Medefer saying that they had a letter for me and could they please have my email address, so I was relieved. Only to open the email 10 minutes later and find that news. And my GP told me that it wasn't the first time that this has happened. In the same letter it says that I live alone, so logically receiving that letter I wouldn't have any immediate support. I think that Medefer is a great idea and down the line can be an absolute asset, but I just can't believe the lack of empathy to tell a 23 year old they have cancer in an email. Once that is addressed then Medefer will be a positive addition to the NHS.
Visited December 2023
Review titled Medefer
Replied on 01 February 2024
Thank you for sharing your feedback with us. We are dedicated to ensuring our patients receive prompt and excellent care. Our standard process in this circumstance is to make a phone call before sending any correspondence to our patients. If we are unable to reach someone by phone, we continue to send the necessary information by post promptly to avoid any delays in their care. Upon reviewing your feedback, we have identified an issue where our standard letter does not reflect that we made attempts to contact. We are actively updating our processes to address this oversight. While we don't have all the details of your particular situation, we appreciate your input, and it's unclear if our usual process was followed. We are committed to investigating further to enhance our service. If you're open to discussing these concerns, please feel free to contact us at your earliest convenience on 08000 112 113 (between 8am and 6pm) or by email at feedback@medefer.com. Alternatively, you can write to our CEO, at bahman@medefer.com. We will arrange a member of our team to contact you. They will work with you to understand the specific issues you are facing and will take the necessary steps to resolve them as quickly as possible.
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
I didnt to have to wait long for the appointment, I had the procedure explained over the phone and leaflet through post, I was seen and had the procedure done without much delay and the procedure was comfortable.
Visited August 2023
Medefer has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Barry Miller - Posted on 27 October 2023
Was referred to Medefer by my GP in July and after an initial problem with the contact which Medefer apologised for I was asked to undergo a blood test and and two stool tests which I completed within a couple of days.After about a month of waiting I phoned them to chase it up and promptly had a letter asking me to redo the same tests which I duly did. They included a blood test form which I rang them to query as it did not appear to be filled in correctly but they said no it was ok as they would know at the blood test clinic at Queen’s what was needed. When I went for the test I was promptly turned away as the form had not been completed! Back home I went and phoned Medefer and they told me the 4 boxes to put crosses in, so back to Queens to have the blood test. In approx another 4 weeks and further phone call, I had a letter saying the test were ok but because of my kidney function wasn’t good enough to have the normal colonoscopy and they were arranging a specialist colonoscan. After further weeks with no appointment I phoned again and was asked to phone the radiology department at Queens which I did only to be told the form Medefer submitted was incomplete! Back on the phone again to Medefer and was told they would submit the form again and apologised. It’s now 27th October 3 months onand still waiting, a total shambles!
Visited July 2023
Medefer has not yet replied.
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Review titled Professional & Accessible
Rated 5 stars out of 5
by Janet Murray - Posted on 05 July 2023
The team were very professional and the service was easily accessible. I would recommend Medefer to my family & friends.
Visited July 2023
Medefer has not yet replied.
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
Very efficient, the service was really good. I would not hesitate to recommend to my family and friends. I am happy with the service I received.
Visited July 2023
Medefer has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2023
Easy to use appointment booking service. Doctor asked detailed but unambiguous questions about my condition and listened well to my reply ensuring an appropriate diagnostic and treatment options moving forward. I was impressed
Visited June 2023
Medefer has not yet replied.
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Review titled A very positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
Very positive experience for a test that isn't nice to think about. Very efficient, professional and excellent health care. I felt very reassured and was treated extremely well.
Visited May 2023
Medefer has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
So impressed with the efficiency of the service and the way the registrar really listened and understood. She was polite, friendly and professional. I felt so relieved after my consultation. Thank you.
Visited May 2023
Medefer has not yet replied.
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Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
Since covid-19 began, I have not been booked for my routine medical check by an oversight. I complained to my GP who referred me to the regular outpatient clinic to be scheduled for an appointment. This was when Medefer contacted me and got me a quick appointment. I am pleased with this service which provided me with the opportunity to continue my routine medical check up. Many thanks to Medefer and its entire team.
Visited May 2023
Medefer has not yet replied.