Eye Care Medical (Macclesfield) - Ratings and reviews
Reviews
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Review titled Humiliating experience
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2024
In a lifetime of NHS care, some of which saved my life, I have never experienced such high-handed rudeness as at this facility. While most staff are friendly and helpful, there is also a culture of hectoring and bullying, where baffling and petty policies are enforced with needless aggression. I have been admonished for sitting in the wrong place, although it had been the right place on a pervious visit, and for having the temerity to try to discuss an appointment time with the receptionist, who was being perfectly friendly and helpful. The ever-changing rules are not explained by staff but are displayed in small printed notices, a curious choice in a facility dedicated to helping people with failing sight. At all times I was polite and respectful, but I was treated as if I was being unreasonable and felt humiliated by the experience. I would happily travel some distance to use a mainstream NHS facility as an alternative to this one, which seems to have become disconnected from normal behaviour.
Visited March 2024
Eye Care Medical (Macclesfield) has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2022
In spec savers Tuesday 12.20pm wet Amd diagnosed. Received phone call from Eye Care Medical Macclesfield that afternoon and appointment booked for Wednesday the nest day. Diagnostic tests and treatment done by 3pm. What could be better! Specialist staff were brilliant and their care of elderly patients totally supportive.
Visited August 2022
Eye Care Medical (Macclesfield) has not yet replied.