Sunderland GP Alliance South Hylton Surg - Ratings and reviews
Reviews
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
Trying to get an appointment is shocking, I have a long history or chest issues but cannot get any medication for my asthma as I cannot get past the receptionists whos attitudes stink. GP alliance is a joke
Visited October 2023
Review titled Sunderland GP Alliance South Hylton Surg
Replied on 22 October 2023
I am sorry that you have encountered problems making an appointment. It is very difficult to investigate your concerns when you have posted this anonymously. If you would like to contact me direct to discuss your concerns I would be happy to help you. Judith.taylor9@nhs.net
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Review titled Training practice - paramedic students
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
We just wanted to pass on some feedback as Paramedic students with regards to the support of both GPs. We speak very highly of them both and the support that was offered to us whilst on placement. Both GPs welcomed us into their consultation rooms and no question or help required was too much trouble for them, even though they were both under extreme pressure themselves – they provided justification and explanation for answers to questions asked and encouraged learning from the students also. We would also like to add the welcomed help and support from Dr also. He always has time to answer any questions and does in such a way it develops learning. He also ensures that as a team we are all ok, regularly checking in on not only us but the extended team. He is a pleasure to work alongside and great asset to the team here at South Hylton.
Visited October 2023
Review titled Sunderland GP Alliance South Hylton Surg
Replied on 10 November 2023
Thank you for the excellent feedback. We are delighted that we have progressed to become a training practice for students and GP trainees. This can only be a good thing bringing new GPs into the area. Thank you for sharing your experience.
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Review titled Good GPs but reception and appointment needs to improve
Rated 2 stars out of 5
by Anonymous - Posted on 30 July 2023
The practice has gone down since covid -19. Appointment system keeps changing. Now you’ve to complete a form to get a call back but I’ve had issues with no phone call back. When I called the practice I was given an appointment for 4 weeks later. Appointment system needs to improve, it’ll be useful if you could use the nhs app to book appointments
Visited July 2023
Review titled Sunderland GP Alliance South Hylton Surg
Replied on 01 August 2023
Dear Patient Thank you for your review, it is extremely difficult for the practice to resolve your concerns when this is posted anonymously. We would always advocated speaking to the practice for local resolution. Alliancecare was introduced in April 2017 and patient satisfaction has risen enormously. This system separates emergency, urgent and routine conditions. You can access Alliancecare through the NHS App, you can also come into the practice and the staff will support you with the completion of the online form and also over the telephone. We are encouraging as many patients as possible access Alliancecare online, this will allow phone lines to be freed for patients who are vulnerable and less able to complete the form. I am more than happy to discuss your concerns if you would like to contact me directly judith.taylor9@nhs.net
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Review titled Fantastic experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
I’m a new patient to the practice, after reading numerous reviews, I was concerned that I wouldn’t be seen today. I got an appointment with the Paramedic who is now working on site within 30 minutes of calling. I really can’t fault any part of my care today and thank you to the reception team for getting me in so quickly.
Visited December 2022
Review titled Sunderland GP Alliance South Hylton Surg
Replied on 12 December 2022
Thank you for your review, we are extremely pleased that you had a positive experience in our surgery. I will feedback you comments to our staff who really appreciate positive feedback.
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Review titled Asset to our Practice
Rated 5 stars out of 5
by SARA BERRY - Posted on 16 November 2022
I would like to say that I have seen the Paramedic today. She is a lovely person, very understanding and has a high level of empathy for her patients. I believe that she is an asset to our Practice and I hope that I can see her again should the need arise. Thank you
Visited November 2022
Review titled Sunderland GP Alliance South Hylton Surg
Replied on 17 November 2022
Thank you for your feedback, it is always good to hear from patients when they have had a positive experience. We share feedback with the relevant individual, thank you for taking the time to leave a review.
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Review titled You saved a life today
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
My dad collapsed with a cardiac arrest near the surgery. The talent, care and professionalism from your team save my dad's life. On scene treatment gave him a fighting chance. You guys saved a life today! You should all be very proud, you actions certainly saved his life.
Visited October 2022
Review titled Sunderland GP Alliance South Hylton Surg
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled Veterans in Crisis Thank You
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Your surgery supported a homeless veteran with lots of issues. Veterans in Crisis praised staff who were fantastic. Just wanted to say thank you.
Visited October 2022
Review titled Sunderland GP Alliance South Hylton Surg
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
There is a difference between doing a job and doing a job and caring and I can tell you all care. What a fantastic team providing fantastic are.
Visited October 2022
Review titled Sunderland GP Alliance South Hylton Surg
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
I would like to comment on your lovely reception team. Staff went above and beyond in supporting a poorly patient ensuring she got the care she needed. Credit to the organisation. Amazing staff
Visited September 2022
Review titled Sunderland GP Alliance South Hylton Surg
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.
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Review titled Compassion and care
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
I would like to thank all doctors, nurses and staff for all the care that was shown to my late wife and myself. The compassion, professionalism and caring attitude was evidence in the care of my late wife. Thank you for providing me with such an exemplary service.
Visited September 2022
Review titled Sunderland GP Alliance South Hylton Surg
Replied on 15 November 2022
Thank you for your wonderful response, we will feed this back to the team. It is always a pleasure to receive positive comments, this gives reassurance that we are providing a good service.