Millfield Medical Group - Ratings and reviews
Reviews
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Review titled Surgery is going down hill
Rated 3 stars out of 5
by Anonymous - Posted on 17 April 2024
It is stupid you have to e consult now most people struggle as i do its bad enough been left on phone 30 minutes . Recently i tried to see a doctor i suffer with chest problems i rang several times i week begging for apointment but they kept texting saying you seeing a consultant in 3 weeks . I was getting worse i kept putting in my e consult message please give me face to face i am pooly need see someone and just text same thing back . Eventualy after about 6 attemts i got appointment and got in i had a bad throat infection it could have been sorted week before i had coughing bouts through it i was i my wits end they not listning to patients anymore
Visited April 2024
Millfield Medical Group has not yet replied.
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Review titled Phone issues
Rated 3 stars out of 5
by Dave - Posted on 17 January 2024
It took 34 minutes to have my call answered. The receptionist was excellent when I finally got through but there is clearly an issue of lack of reception staff. The office manager needs to address this issue as a matter of urgency. This is not an issue related to lack of availability as there must be people available to do reception work. I usually use the internet for making an appointment but there will be a lot of older people who will use the phone. 34 minutes to answer a phone call is simply a poor service
Visited January 2024
Review titled Millfield Medical Group
Replied on 28 February 2024
Sorry you have experienced problems when calling us. We have recently employed 2 new admin staff to help with this issue. We are also in the later stages of upgrading our telephone system to allow for ring back facility, which will also help. Thank you for your comments
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Review titled Experts
Rated 5 stars out of 5
by Kevin Robinson - Posted on 17 April 2023
Trouble with my chest doctor picked it up straight away Gave me preventative treatment.Been great since I can breathe again
Visited April 2023
Millfield Medical Group has not yet replied.
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Review titled still not seen
Rated 2 stars out of 5
by george jenkins - Posted on 18 February 2023
arrived at 4.20 for a 4.40 appointment when i do see a dr i am told its 1 problem only yet others before me i witnessed some going in and coming out 25 mins later. seems i had been waiting for 40 mins i went to reception to explain i could not wait any longer as i had to be some other place i was told i was next to go in well after 4.40 apt time i could not wait any longer so still have not seen a dr for an apt made 2 weeks previous my point is if i arrived 20 mins past my apt i would be told that i was to late
Visited February 2023
Review titled Millfield Medical Group
Replied on 23 February 2023
We are sorry that your appointment time was delayed. Nobody likes to be kept waiting and we hope to see everyone on time, in the slot they booked. On occasions this may be unavoidable for a number of reasons, it maybe due to computer problems but more often it is due to a patient with a significant diagnosis takes a little longer than their allocated time. We apologise this has occurred.
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Review titled still not seen
Rated 2 stars out of 5
by george jenkins - Posted on 18 February 2023
arrived at 4.20 for a 4.40 appointment when i do see a dr i am told its 1 problem only yet others before me i witnessed some going in and coming out 25 mins later. seems i had been waiting for 40 mins i went to reception to explain i could not wait any longer as i had to be some other place i was told i was next to go in well after 4.40 apt time i could not wait any longer so still have not seen a dr for an apt made 2 weeks previous my point is if i arrived 20 mins past my apt i would be told that i was to late
Visited February 2023
Millfield Medical Group has not yet replied.
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Review titled Dr fails to care
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2023
During appointments in January, I was treated as an inconvenience on both occasions. On the first occasion the doctor started the appointment by saying the appointment should not have been booked in because they were on call. On the second occasion, they didn’t ask how I was doing, just launched into what they wished to discuss. I appreciate that doctors are busy and under pressure but it would be helpful to be treated as a human being. Would not recommend this practice.
Visited January 2023
Review titled Millfield Medical Group
Replied on 03 February 2023
We are very sorry you have not received the level of service expected. If you would like to discuss this further please contact the surgery or send in a letter with your details so we can get back in touch.
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Review titled Prompt service
Rated 5 stars out of 5
by Jill cloak - Posted on 02 December 2022
I contacted the surgery and received a telephone consultation within 20 minutes. My problem was dealt with and prescription issued within 30 minutes. This is an exceptional practice in current climate of GP surgeries. Thankyou and keep up your good work.
Visited December 2022
Review titled Millfield Medical Group
Replied on 03 February 2023
Many thanks for your positive comments, these will be added to our monthly Friends and Family survey we provide to the Department of health
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Review titled easy appointment
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2022
phoned today at 16:10 asked for an appointment ... got one for 16:40 .. and were squeezed in for our flu jabs... Fantastic service ... after the covid fiasco...
Visited September 2022
Millfield Medical Group has not yet replied.
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Review titled Terrible at identifying vulnerable patients
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2022
Refuse to engage in communication when trying to submit a document i'm obligated to send. I'm on my 100th call now and still holding.
Visited May 2022
Millfield Medical Group has not yet replied.