Deerness Park Medical Group - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Sommer Robson - Posted on 04 March 2024
I come to the doctors twice within 2 days in extreme pain in my right side, told them pains hurting when I wee cough, walk etc one doctor said ibs & then another doctor said my right side was just an inflamed muscle come back within 4/6 weeks if still hurting, no blood samples or wee samples were collected from both doctors, if they were to do this they would of found I have a very bad infection I actually had appendicitis & had to have emergency surgery, so yes thank you deerness doctors for the help of me becoming worse
Visited March 2024
Deerness Park Medical Group has not yet replied.
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Review titled Awful reception and appointments, amazing doctors
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
Attempted to do the E-consult for an appointment but was unable due to symptoms, went to reception to seek appointment and was advised by the receptionist that she can’t do anything and to ring for an e-consult to be completed for me by the staff. Receptionist refused to let me speak, spoke over me and had the most infuriating and patronising attitude. After waiting from being 23rd in que at 8:20 the staff did the e-consult and sent for doctor triage. Appointment booked for same day and seen by a brilliant Doctor who assessed symptoms, took bloods and arranged to see me again next day at ECG appointment. Could not fault the medical staff at this practice…when you can see them. The reception staff however are a different story. I completely appreciate the need to triage and to ensure appointments are appropriate - I’m a registered nurse myself. However having a receptionist completely disregard you and speak over you while patronising you and being curt while you are genuinely unwell takes things a bit far. As the first staff you deal with of the practice, they set the tone for expectations. From my experience the reception staff need an overhaul and considerable training in manners, person centered care and given the advice that while they are an integral part of the service they are unfortunately not the most important person there and their dismissive nature could put people off seeking a medical review when there is genuine need. It is no wonder that the 111/999 service and A&E services are in the current state they are in if this is how patients are deterred from speaking to their own GP.
Visited February 2024
Deerness Park Medical Group has not yet replied.
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Review titled I can only rate the service I received yesterday as 5*
Rated 5 stars out of 5
by Stephen Wanless - Posted on 03 February 2024
I can only rate the service I received yesterday as 5* I Accessed the eConsult service via the Deerness Park Website & filled in all sections as requested then submitted form at approx. 8.25am. A confirmation email was received within seconds. I was contacted by phone just after 12noon the same day & asked if I could attend the Bunny Hill practice at 2pm that same day. I was seen by an Advance Nurse Practitioner who confirmed & clarified the information submitted on the eConsult form prior to conducting an examination which resulted in the ANP requesting a second opinion from one of the on duty Doctors who also examined me resulting in a diagnosis & action plan being agreed. The whole process from submitting the eConsult to diagnosis & action plan in 6 hours can only be rated as a 5* service.
Visited February 2024
Deerness Park Medical Group has not yet replied.
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Review titled Frustrated
Rated 3 stars out of 5
by William ALDERSON - Posted on 18 January 2024
Had tel consultation with a GP, told to review all n 2 weeks see how im feeling then plan a way forward. Contacted the surgery today (2 weeks later) to be told I can’t have a review with the GP for two weeks as that particular GP has no availability until then. So had to book a different GP but got to wait another week. What’s the point of a GP wanting to review me in two weeks when they can’t….. and it’s actually 4 weeks. Just adds to my anxiety and depression……. Is that the way forward.
Visited January 2024
Deerness Park Medical Group has not yet replied.
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Review titled Very very bad reception and practice
Rated 1 star out of 5
by Martin liddle - Posted on 03 January 2024
Very very rude and unhelpful receptionists unable to ever get an appointment after 111 advised me to seek a GPS appointment dearness park receptionist told me I can't get an appointment I'm at the end of my teather with this place
Visited January 2024
Deerness Park Medical Group has not yet replied.
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Review titled Receptionist Strikes Again..
Rated 2 stars out of 5
by R. Taylor - Posted on 03 January 2024
Attended today with elderly relative for an appointment sent to him via text, for Bunnyhill.Didnt know what appointment was for..but Had an idea it might be for Chiropractors, asked at reception…to be Barked at it wasn’t them, and I needed to phone the hospital to find out..tried explaining, but shot down again and told to phone hospital appointments…another lady behind her,looking obviously embarrassed by receptionist attitude explained where Chiropractors room was…Went to that area where a nice gentleman and lovely nurse from a different department explained very nicely about their appointment procedure and took me down to the correct room… They all agreed with me about the receptionists attitude and confirmed I certainly wasn’t the 1st to say the same….. I’ve posted before about the same receptionist whenever I phone up to get an appointment, it’s like a lottery…if I get her I know I’ll get no help, but reluctant to hang up and try later as it’s absolutely ridiculous trying to get an answer on the phone, even if second in the queue, it still takes them 40 minutes to answer, and then get snapped at… Medical staff are brilliant though..nothing but praise for them, just Please, Please, Please, get the reception sorted out, and perhaps get the rude one back to Charm school….
Visited January 2024
Deerness Park Medical Group has not yet replied.
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Review titled Improved appointment system
Rated 4 stars out of 5
by Anne Magog - Posted on 03 December 2023
Having recently used the online e consult, I found it relatively easy to use, infinitely preferable to the telephone system, and importantly, I really appreciated being able to name a preferred GP. Within 2 hours, a call from the surgery confirmed a face to face appointment for a week ahead ( my problem was not urgent) with my chosen GP, who is always excellent. Apart from past negative experiences of gaining appointments, I have always been more than satisfied with the treatment I receive from the staff at this practice, and I thank all the medical staff for their excellent care over the years.
Visited November 2023
Deerness Park Medical Group has not yet replied.
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Review titled Can’t get a appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
What a time waste … When I went to make an appointment I went straight to reception to ask them to do it for me but they told me it was impossible and could only be done online .. After that, they sent me an SMS link with which to do it, and it became clear that only an online consultation with a doctor is possible on the Internet and not live and in the end they told me that they could make an appointment for me at the prescription only on Monday from 10 am to 12 am This is not serious . I'm very disappointed why there is a reception if they can't make an appointment for me directly on the spot
Visited September 2023
Deerness Park Medical Group has not yet replied.
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Review titled A lot better
Rated 4 stars out of 5
by Alison Carr - Posted on 25 August 2023
I just wanted to say the practice is definitely getting better.I spoke to Dr about something last week and i now have medication for which is starting to work already.Dr was brilliant,she called me and really listened and explained everything.Also reception are good,i've never had any problems anyway so they deserve a mention for what can be a hard job ,well done all.
Visited August 2023
Deerness Park Medical Group has not yet replied.
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Review titled Fantastic Practice With a fantastic Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2023
I very recently joined Deerness Park Medical Group and had to raise a routine appointment regarding a nasal issue, I submitted an E-consultation forum by their website which asks approx 20 questions and with the opportunity for an email copy which is always useful! The doctor contacted me within approx 2-3 hours (I wish I could name him as he was fantastic!). Actually took the time to listen to me and came to a solid conclusion for medical treatment. He even went the extra steps and explained why this has happened, what happens next, and a review in X amount of time. Never been more happy moving to this doctors, fantastic service! you deserve all the praise :) many thanks
Visited May 2023
Deerness Park Medical Group has not yet replied.