Hadrian Health Centre - Ratings and reviews
Reviews
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Review titled Lack of face to face appointments
Rated 2 stars out of 5
by Angeline Scott - Posted on 19 April 2024
Called 8.00am on the dot 30th in the queue requested call back got call back no face to face appointments at all I have alot of medical problems I rarely ring for an appointment when I do really need to see a doctor I can't absolutely rediculous
Visited April 2024
Hadrian Health Centre has not yet replied.
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Review titled Draining
Rated 2 stars out of 5
by Anonymous - Posted on 08 April 2024
Why why why is it so hard to get out of hours apt saying ring bk ring bk still no apt so hard when u work full time !!!!plz plz sort this out if u need out of hours apt u need it shouldn’t make it so hard so frustrating .
Visited April 2024
Hadrian Health Centre has not yet replied.
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Review titled Worst practice ever
Rated 1 star out of 5
by David - Posted on 19 June 2023
You may be surprised that a new state of the art medical practice would come up to high standards regarding the service that they provide, but this is definitely not the case. You cannot get an appointment until weeks away. You ring and are told that we’re be experiencing high demand of calls and that you are number 21 in the queue, and to request call back which when you do there is no call back! I’ve tried numerous times over the past few weeks and have just given up with the practice , and I am now looking at registering at another medical practice as I’ve had enough of the extremely poor service offered at Hadrian Heath.
Visited May 2023
Hadrian Health Centre has not yet replied.
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Review titled Highly Professional Practice
Rated 5 stars out of 5
by George Melvin - Posted on 21 February 2024
I have been treated for Cellulitis at this practice at which I am a registered patient. As I was not aware of this condition previously I was very apprehensive. I was seen by three different medical professionals as well as reception staff. Without exception they were all highly professional as well as friendly and caring. This repeats experience in my previous dealings with the Practice both routine and specialised. In general, as a former patient of the Portugal Place Practice I had been apprehensive that the family type of patient care which I experienced there may have been lost in the change to a larger organisation. I am pleased to say that experience has proved that my apprehension was unwarranted and that the change has retained the atmosphere as well as adding extra services. As a general observation the success seems to be reflected in the camaradarie among the staff. When I am finished the medication I shall raise a glass to them all, even if some of them may disapprove.
Visited February 2023
Hadrian Health Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Hudspeth85 - Posted on 20 October 2022
I unfortunately experienced an unexpected mental health breakdown from July this year. I have received absolutely amazing care from Park Road medical practice. I have never had an issue like this before and a few times rang upset, every receptionist I spoke to was lovely and caring. The GPs and Nurse Practitioner were extremely supportive and helpful as were the mental health team. I have felt very lucky to have had such good help from park road practice during this time and are very grateful for their time and patience.
Visited September 2022
Review titled Hadrian Health Centre
Replied on 25 October 2022
Dear Hudspeth85 Many thanks for taking the time to leave a review. I am so sorry to hear you were unwell earlier this year and I do hope you are well on the way to making a full recovery. Thank you so much for your kind comments. Staff do a very difficult job in very challenging circumstances and it's always pleasing to see when our efforts have been appreciated. I can confirm I have shared your comments with the team. Many thanks once again for taking the time to leave a review. Regards, Sandra Dowling Practice Manager
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Review titled Blood test
Rated 2 stars out of 5
by Anonymous - Posted on 21 September 2022
I had my blood taken at 11.30 this morning (21.9.22). It was the worst example of patient-phlebotomist interaction to date, and I've had many such tests over my lifetime. The phlebotomist was abrupt and had no sense of how to welcome and relate kindly to a patient. Her detachment was exemplified by her singing as she took my blood. She desperately needs training. I won't be returning to this practice.
Visited September 2022
Review titled Hadrian Health Centre
Replied on 26 September 2022
Dear Anonymous Many thanks for taking the time to leave a review. I am sorry to hear of your experience. I have checked our appointment ledgers and we had 2 practice nurses working during the morning of 21st September 2022. On checking further at the 11:30am appointments neither of these practice nurses undertook a blood test. Our healthcare assistant who was scheduled to work that day was unfortunately poorly. We did not have any other member of staff available taking bloods so without further information I am unable to investigate further. If you would like me to do so please contact us directly. Many thanks Sandra Dowling Practice Manager
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Review titled Repeat Prescriptions issues
by Finahn - Posted on 27 June 2022
My father is a man in his 80's with an eye problem that is quite debilitating. He has been trying now for 2 weeks, to receive a repeat prescription for eye drop, that are essential, form our doctors (Park Road Medical Practice) He has been to the chemist everyday this week to be told the prescription is still not there. He now has no eye drops left, Surely is can't take 2 weeks to issue a repeat prescription. I appreciate we have had a bank holiday but this was only 2 days I am sorry but I find this service is appalling. My elderly father does not need this stress on top of the problems of limited eyesight. This was one of the best doctors surgeries around but in my opinion is gradually becoming one of the worst. I know everyone in the NHS is under pressure but TWO WEEKS for a repeat prescription!
Visited June 2022
Provided by Care opinion
Review titled Hadrian Health Centre
Replied on 27 June 2022
Dear Finahn Many thanks for taking a time to leave a review. I am quite concerned to hear that you have been unable to access your father's prescription and you are quite correct it does not take 2 weeks to process a repeat prescription which leads me to believe that something somewhere has gone wrong. Unfortunately your review does not provide sufficient details to enable us to investigate this matter further and I would suggest calling the practice and highlighting this to one of the team so we can investigate further and resolve this matter for you. Many thanks Sandra Dowling Practice Manager