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Newburn Surgery - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Unable to send Feedback or get access to my meds

    Rated 1 star out of 5

    by Anonymous - Posted on 07 September 2022

    I work nights so getting up at 8am to do e-consults is difficult. I have serious mental health conditions so I rely on my meds to get though everyday life. Because of the nature of this, every-time I need a refill of my prescription I have to do an e-consult, but I cannot do this if the e-consults are closed whenever I go on the website. When I try to do a repeat perscription it gets ignored. I then tried to fill a complaint and the email on the complaints handling procedure but it gives the wrong email. I then phoned to get the correct email and it wasn’t able to be delivered again. The problem with getting my medication has happened too many times I can count and I have jobs that mean I cannot constantly check to see if e-consults are open two weeks before my meds run out. But it’s either that or running out of my meds which is not an option but unfortunately this is what has happened countless times.

    Visited September 2022

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    Newburn Surgery has not yet replied.

  2. Review titled Compassionate Local Practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 23 June 2022

    This is an excellent local practice. My doctor listens, even when I know they are busy because they're running behind. They show compassion, honesty and a desire to help. Equally, the nursing staff are friendly and professional, as are the administrative staff. I think this is because the practice has remained small enough to have that local 'village practice' feel. Personally I think it makes all the difference. And yet they are big enough and resourced enough to cope. Of course it can be difficult getting the appointment you want when you want, sometimes. Well that's true of the whole NHS. It's difficult, for patients and for staff. But this isn't the surgery's fault. They do their best and they really care. I only hope that Newburn Surgery remains independent and small enough to care, for many years to come. Thank you to all the staff for remaining positive and compassionate during difficult times for the NHS.

    Visited June 2022

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    Review titled Newburn Surgery

    Replied on 19 July 2022

    Dear patient, Thank you very much for your lovely review. The team at Newburn Surgery were delighted to see this and we are grateful that you took the time to do this. It is much appreciated. Kind regards, Julie Dixon Practice Manager

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