Elsdon Avenue Surgery - Ratings and reviews
Reviews
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Review titled Shared Care
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2024
The surgery informed me that they would carry out shared care with Freeman Hospital, but have failed to come to a mutual agreement regarding blood monitoring for my Rheumatoid Arthritis. This is disappointing as up until now Freeman Hospital prescribed my medication and my bloods were taken and monitored by my GP without any problems.
Visited March 2024
Elsdon Avenue Surgery has not yet replied.
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Review titled Shared Care Update
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
Good news from the Surgery Admin team. The problem with my blood monitoring has been resolved. My thanks to all involved in this misunderstanding. A great effort and outcome. Excellent customer service. Thank you.
Visited March 2024
Elsdon Avenue Surgery has not yet replied.
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Review titled No medication
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2023
Twice in one month they have left me short on my medication Reason 1 your due a health check so would have been 5 days without medication but got it next day, Reason 2 (after I'd had my health check) your seeing a doctor in October, so 9 day's without medication, asked for a prescription to be sent to the chemist, on the 26th will do it will be ready this afternoon, went 11:20 on the 27th still nothing to collect
Visited September 2023
Review titled Elsdon Avenue Surgery
Replied on 28 September 2023
Dear Patient, Thank you for your feedback. I am sorry to hear that you have had an issue with your medication. I hope you now have medication to take you to your review with the GP in October. As you have remained anonymous I am unable to look into this incident further. I will pass your feedback onto the staff. If you would like me to look into this further for you please contact me at the surgery. Gillian Chapman Senior Practice Manager.