James Street Group Pract - Ratings and reviews
Reviews
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Review titled No Call back
Rated 2 stars out of 5
by Nigel Cope - Posted on 23 April 2024
Sent request form appointment on the 15 April 2024. No Call back has been received, although this should be done in 3 working days Attend surgery Friday 19th April, to be told I was Amber rated and if heard nothing till Tuesday, return to surgery. Returned to surgery as requested on Tuesday 23 April, to be told, should not have been told to come back. When receptionist looked into, file had been closed, no phone calls no appointments nothing. She reopened for hopefully a call. When I said on leaving it was lucky I did come in wasn't it, she said yes. So hopefully not a serious problem!!
Visited April 2024
James Street Group Pract has not yet replied.
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Review titled Zero communication
Rated 1 star out of 5
by Jade - Posted on 04 April 2024
I had bloods taken 23rd jan and finally on 3rd April I received a test message saying I had levels which had gotten worse. Text messages leave no option for the patient to question the doctor and gain reassurance at all. My relative had chest xrays 21st Feb. Today(4/4/24) I called to request they report his results to be told he has to ring them. They dont go out of their way to report any results whatsoever. Whats the point of tests if you never heard the results. Dont worry that youve been coughing for months on end, because they dont worry about you
Visited April 2024
James Street Group Pract has not yet replied.
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Review titled not happy gp’s
Rated 1 star out of 5
by Paul Fletcher - Posted on 14 March 2024
had appointment again about my abdominal problems ,I only want to eat , ! I said the medication isn’t working said it on 5other occasions ,doctor still gave me same medication really just lost , no food 17 days , one doctor prescribed me medication that the other said I shouldn’t be on ! Another doctor said I’ll my symptoms are connected , but another basically said I’m ok , another doctor had me on one medication, that made it worse , dint they read anything? Where else are you supposed to go for help
Visited March 2024
James Street Group Pract has not yet replied.
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Review titled Poor communication
Rated 4 stars out of 5
by Paul - Posted on 21 March 2024
Two water infections treated using antibiotics, but caused by e-coli, no communication. Blood in faecal sample, no communication. Ultrasound detected problems, no communication. Purely coincidence that I was seeing other clinicians not associated with above that I found out about them. Care to comment?
Visited January 2024
James Street Group Pract has not yet replied.
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Review titled A joke
Rated 2 stars out of 5
by Anonymous - Posted on 11 December 2023
Got up at 7am so could Q from 7.45am outside practice to get appointment was told when practice opened at 8am only telephone appointments available was finally called back at 2.58pm for all of 5 seconds phone rang off as I answered when I rang practice was on hold for 13 minutes in another Q to be told I’d missed my telephone appointment and would have to make another one it’s a circus and people are giving up and dying due to this shabby service
Visited December 2023
James Street Group Pract has not yet replied.
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Review titled So frustrating.
Rated 2 stars out of 5
by Anonymous - Posted on 04 August 2023
After being in the queue of 7 for about 20 minutes we got to the caller 1 position when we were cut off, this was at 17 20 hrs. Tried calling again but they were engaged till the surgery closed at 1800 hrs.
Visited August 2023
James Street Group Pract has not yet replied.
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Review titled Cannot see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
Chances of a GP consultation are slim. 9 month wait so far for scan results and follow up appointment. Symptoms getting worse and still no appointment availability. Shocking services.
Visited July 2023
James Street Group Pract has not yet replied.
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Review titled Utterly disgraceful, urgent action needed
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Since moving to Workington 2 years ago I have been unable to make a single GP appointment with this practice, despite having a number of serious conditions. They insist patients phone at 8am but you are then unable to get through the queue for an hour or more, at which point you are told to call again tomorrow. They refuse to make you an appointment if you walk in or phone at any other time, telling you to phone 'tomorrow'. Everyone in Workington has been forced to register with this one, useless, practice. Whilst waiting on the phone one is subjected to warnings of being sent to prison if one were to verbally abuse the staff. What these idio*s do not understand is that , if they were to provide a good, decent, acceptable service then no-one would have any desire to abuse their staff!! How any competent service could operate like this beggars belief. As a matter of urgency the NHS needs to take immediate, decisive, action to sort out this practice because patients are suffering and even dying due to the lack of an acceptable health service in Workingtom.
Visited July 2023
Review titled James Street Group Pract
Replied on 01 August 2023
I am sorry that this has been your experience. With your review being anonymous we cannot do anything to try and help, to investigate or to provide you with an explanation. The practice does have a dedicated complaints email address that you can contact on nencicb-cu.workingtongpcomplaints@nhs.net if you would like any further help. There are alternative ways to contact the practice regarding appointment. Online consult is an option for non-emergency conditions, further information can be found on the practice website around online consultations. Kind regards, Alison Patient experience
Provided by Care opinion
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Review titled Diffucult Getting Appointment
Rated 2 stars out of 5
by Stephen Straughton - Posted on 15 June 2023
Requesting an online consultation from the website is virtually useless. It fails to even recognise common medical conditions at the search stage. Phoning the goup practice number is very frustrating, you listen to the pre recorded message for a minute then press option 1 for an appointment, you then get an engaged tone for circa 30 seconds befire getting cut off. Thus is repetetive and is disgraceful.
Visited June 2023
Review titled James Street Group Pract
Replied on 01 August 2023
I am sorry you find the search with on-line consult option difficult to navigate. This is part of the patient system we use called EMIS. This system is used by over 7500+ GP practices in the country and figures available on their website show that over 3000 of these practices also use the e-consult option. The telephone system does work well and when you choose the option for an appointment this then places you in a second queue there are only so many phone queue positions available. When you receive an engaged tone this means you have not been able to secure one of the queue positions and must dial again to the main number then select option 1. We are aware that this is frustrating for many patients and we liaise with the telephone supplier regularly to identify areas for improvement. Kind regards Alison NCPC Patient Experience
Provided by Care opinion
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Review titled Terrible practice
Rated 1 star out of 5
by Reece Fitzsimons - Posted on 13 April 2023
Can't ever get an apointment with calls beeping 3 times and hanging up. Not even a waiting queue I can sit in with no communication, last time i tried getting an apointment at reception they said they cant book in apointments. It's pretty bad when you have to ring the emergency line just for a chance of an apointment magically opening up.
Visited April 2023
Review titled James Street Group Pract
Replied on 01 August 2023
I am sorry to read of your problems when you try to call the practice. The practice use a cloud based telephone system as recommended for GP practices and the telephone queue is capped at a certain number of callers. If you don’t get into the queue this means that the ‘waiting lines’ are busy and you would have to redial. We have a team of dedicated call handlers answering all calls so you should be able to get into the call queue fairly quickly although I appreciate that the waits can be lengthy at certain times of the day. How long each call lasts for is not something we have any control over as we do not rush patients who have questions to ask us. When we are made aware of any issues with the telephone lines we report these to the external company who manage the system. Kind regards, Alison Patient Experience
Provided by Care opinion