Temple Sowerby Medical Practice - Ratings and reviews
Reviews
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Review titled Awful, horrible attitude
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Awful receptionist, Gp also advised to go to a&e for tonsillitis… To make an appointment the system is terrible, you have to call, then wait for a text, to fill out an online form before then waiting for a call back from a GP. If you even get a phone call back. You will then likely be diagnosed over the phone.
Visited March 2024
Temple Sowerby Medical Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Elaine Holden - Posted on 15 July 2023
Receptionists listened and my request for an urgent appointment was dealt with on the same day followed by a referral.
Visited July 2023
Temple Sowerby Medical Practice has not yet replied.
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Review titled Dont want to see patients
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
Turned up at surgery in extreme pain to try and book appointment . Turned away and told to book on line even though have no internet connection. Visited parents to use their internet . Couldn't access surgery website which is totally unusable. Internet connection kept going down. Therefore left in severe pain and unable to speak to gp. Brilliant
Visited January 2023
Temple Sowerby Medical Practice has not yet replied.
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Review titled Good, but in Steady Decline
Rated 3 stars out of 5
by Anonymous - Posted on 28 September 2022
I've always previously rated this surgery. Pre-Covid, you could regularly phone and get a same day appointment, generally see the same GP and receive great all round service. Post-Covid however, there has been a serious decline in their performance. There appears to be a refusal to take requests on the phone, instead being directed to their online request, which of course is offline out of hours and sometimes offline during the working day. Once you do manage to make a request, you're in for a couple of days wait to receive a phone call. You're lucky if it's a doctor, there now seems to be a growing trend of being fobbed off to a nurse, or even an external pharmacist. Even trying to send paperwork by email appears too difficult for them, and they refuse to provide an email address, insisting you drop them off in person at the surgery. What a waste of time, effort, fuel and emissions. Overall, I still do rate the care I receive off the doctors, but the layers of bureaucracy in getting to speak to one, is becoming a great source of frustration, disappointment and unnecessary hypertension.
Visited September 2022
Temple Sowerby Medical Practice has not yet replied.