Eden Medical Group - Ratings and reviews
Reviews
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Review titled Prescriptions
Rated 4 stars out of 5
by Anonymous - Posted on 15 March 2024
On numerous I have had to go to the practice to sort out prescriptions which are wrong for both my wife and myself.items missed off, prescriptions missing and late. Apart from one receptionist, I have not had an apology, when speaking to someone it has always been another persons fault, and I will have to wait another 4 to 7 days for the prescription to be filled. Not the service I expect
Visited July 2023
Eden Medical Group has not yet replied.
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Review titled Awful, truly awful, at least I wasn't dying!
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
4 times this week alone I've sat on hold for the best part of 3 hours trying to get through. I eventually got through on my 2nd attempt and was told that I couldn't have an appointment as none were available and would need to call back the following day!!! I was advised that maybe I should see a pharmacist....!!! Not the response I want when I had a significant concern about my child, but nether the less did and was told yes to get it checked and even got grumbled at for bothering a pharmacist about a medical concern. 3rd attempt I managed to make an appointment and on the 4th attempt where I needed to cancel, again I was on hold for nearly an hour just to cancel. This is a totally inapt and unacceptable service and is neither suitable or sufficient. I really dread to think how it feels for some people waiting on hold this long or if someone desperately needed help that wasn't deemed a 999. I'm guessing the hope is people will hang up and they don't have to provide a service. If we could, we would look at another doctors, but unfortunately, everywhere you look it appears the same everywhere.
Visited March 2023
Eden Medical Group has not yet replied.
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Review titled Not interested
Rated 1 star out of 5
by Call back tomorrow - Posted on 14 February 2023
I called to discuss and arrange a non-urgent chat with my GP. They didn't even care who I was or what I wanted. Not even remotely interested, "If you want an appointment you need to call back tomorrow morning". Embarrassingly poor patient service.
Visited February 2023
Eden Medical Group has not yet replied.
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Review titled Shocked
Rated 1 star out of 5
by Anna Johnston - Posted on 16 February 2023
After 50 and 75 years+ my husband and I have been de registered Our nearest practice is deemed poor with many dissatisfied Patients and Eden Medical is our next nearest at 3.3 miles. Still taking new patients but within catchment. We are barely out of catchment but the care and continuity promised has been erased along with the purported value of compassion. We have always supported our practice and been understanding and always polite…. But we’re now over 70.
Visited February 2023
Eden Medical Group has not yet replied.
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Review titled Can‘t get appointments
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
Impossible to get an appointment here. They have completely disabled the online patient access form so that’s not an option. You can’t book in advance of the day- even if it is routine or they have requested to see you after blood tests results. Only way to get an appointment is to phone every day at 8am. Wait on hold for up to an hour. Then find out there are no appointments and then repeat every day until eventually you can get an appointment. This is the same of you want a nurse appointment. Furthermore they will do a blood test and then send results by text, prescribe medication and not discuss it with you at all. Not arrange a follow up appointment or blood test/tell you how long you are on the medication for etc. You can’t access your medical records online at this GP because? Who knows? Despite numerous requests. So best of luck with this surgery.
Visited January 2023
Eden Medical Group has not yet replied.
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Review titled pretty decent
Rated 4 stars out of 5
by Anonymous - Posted on 31 December 2022
getting the appointment is half of the battle- i called (and was on hold for 20+ minutes), before being told that i didn’t actually need to make an appointment and that the receptionist would pass on my request to a doctor for a prescription, only to be messaged and told that i’ll have to make an appointment in order for the acute prescription to be turned into a repeating one. they’re nearly always running behind- my most recent appointment was at 5:30, and I didn’t get called in until 6:15. once you’re in there though, the medical staff are attentive and willing to explain any questions or concerns you’ve got.
Visited December 2022
Eden Medical Group has not yet replied.
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Review titled Terrible practise
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2022
Absolutely impossible to get an appointment, when answered receptionists rude, not at all helpful, what are you meant to do when you are genuinely not well, been poorly for over a week, does it take something serious to happen before someone will listen!
Visited November 2022
Review titled Eden Medical Group
Replied on 09 December 2022
I am extremely sorry that you have cause for concern. Please contact the Practice and speak to Barrie Hyslop our Service Delivery Lead so we can obtain further information and help address your concerns. Many Thanks & Kindest Regards Eden Medical Group.
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Review titled Worse Surgery Ever experienced
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2022
Never answer the phone first time always on hold for at least 40 mins each time. Finally get through to be told sorry no appointments today and non to pre book. Is that a joke so how are we meant to see the doctor then. I’ve been suffering with peri menopausal symtoms for past year haven’t bothered trying to get into doctors went private and has cost me a fortune which I can no longer afford due to rising cost of living. It’s affecting my work and I can’t even see a doctor , told to call 8am each day it’s ridiculous. I don’t think they realise people work and don’t have time to sit on phone trying to get through at least three times before they even answer and then your told no appointments
Visited November 2022
Review titled Eden Medical Group
Replied on 09 December 2022
I am extremely sorry that you have cause for concern. Please contact the Practice and speak to Barrie Hyslop our Service Delivery Lead so we can obtain further information and help address your concerns. Many Thanks & Kindest Regards Eden Medical Group.
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Review titled Incredible care
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
My son has had a lingering virus which I caught. It turned into a full chest infection so I phoned the surgery for an appointment. They were full during the week but directed me to a Saturday appointment at the hospital. From this appointment I got antibiotics and a blood test booked at the surgery within three days. My test results came back 24 hours later and a doctor phoned the same day as the results text to discuss the infection and the best next steps. In the same few days my son deteriorated and they saw him within 45 minutes of phoning (I phoned at 8am and was in the practice with him at 8.45am having him checked) we came out with antibiotics for him. The NHS is under immeasurable pressure and primary care is suffering more than any other part of the system. Although I had to try three times for my first appointment, I was seen and got what I needed. There are fewer GPs than ever and to have a surgery provide this level of service in the current climate is exceptional. We need to stop being angry with GP surgeries and start being angry with those causing the problems.
Visited November 2022
Review titled Eden Medical Group
Replied on 09 December 2022
Thank you for your kind words. The whole team work extremely hard to offer the best service we can, sometimes with limited resources. Your positive experience and feedback will be shared with all the staff.
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Review titled Hour wasted!
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2022
Sat on hold this morning trying to (hopefully) get an appointment, half an hour after waiting I got cut off! Tried again and same thing, pointless trying to ring back now as definitely won't be any appointments left by 9am. What are we meant to do wait for out of hours Dr opening?!
Visited July 2022
Review titled Eden Medical Group
Replied on 09 December 2022
I am extremely sorry that you have cause for concern. Please contact the Practice and speak to Barrie Hyslop our Service Delivery Lead so we can obtain further information and help address your concerns. Many Thanks & Kindest Regards Eden Medical Group.