Fusehill Medical Practice - Ratings and reviews
Reviews
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Review titled Disgusting service
Rated 1 star out of 5
by Charlotte - Posted on 15 April 2024
You phone a 8 am for appointment all of sudden they have gone , also the telephone reception staff never answers I phone 12;4:24 call morning was just ringing out so tried afternoon same again, so I tried on the Monday morning / late afternoon still ringing out very frustrating Need my medicine
Visited March 2024
Review titled Fusehill Medical Practice
Replied on 16 April 2024
Dear Charlotte Thank you for your feedback. I am sorry there were no appointments left when you called. We are a very busy Practice and appointments do get booked up very quickly. Are you aware of our online service? Many of our patients who need repeat medication use our online consult facility to make these requests as an appointment is not always necessary. Please call into the surgery and a member of the team will be happy to go over this with you. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Not answering the phone lines whatsoever
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
I rang the practice at 8am this morning to be on hold for 40 minutes and then they hung up , I tried again twice later on in the day and still constantly ringing with no answer, this is absolutely disgraceful when I need an appointment for an 8 year old child !
Visited February 2024
Review titled Fusehill Medical Practice
Replied on 08 February 2024
Dear patient Thank you for your feedback. I apologise you were on hold for so long, 8am is our busiest time of day for telephone calls. Unfortunately as you have not provided your name I am unable to further investigate this for you. Please do feel free to contact the surgery and ask for me by name and I will look into the matter for you. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
If you want an appointment you can spend around an hour waiting for anyone to answer. Then to be told there’s nothing left for the day… despite calling at 8am like they ask. Told them about two medical issues I was experiencing and reception told me I had to ‘choose’ one because appointments are only 10 minutes long. I understand they are busy but this was quite upsetting and stressful. After this I turned up to my appointment 10 minutes early and ended up waiting around 45 minutes till I was seen. Just not good experiences every time I go.
Visited October 2023
Review titled Fusehill Medical Practice
Replied on 30 October 2023
Dear patient Thank you for your feedback, I am sorry you have had a poor experience. Our telephone lines are very busy, particularly between 8am and 10am. Have you used our online consultation facility? Please go to ssphealth.com, from there select our surgery from the drop down list and you can complete a form which comes directly into the surgery, which would avoid you having to call and wait in a queue. I am sorry you had to wait for 45 minutes, there are occasions whereby the GP/ANP has to deal with an emergency and this has a knock on effect with appointments. If you wish to discuss this with me further then please do not hesitate to get in contact. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Tasha h - Posted on 25 October 2023
After having a miscarriage this drs surgery left me without pain medication when I called to get my prescription filled they assured me that it would be at the top of the drs list and would be done that day. I got my partner to go and get the prescription for me and he was rudely told it would be done the next day he tried to explain that I had no medication at all left and needed it today and was then told that he himself would need to find a new dr as they would not let him in their anymore so now someone with extreme asthma doesn’t have a drs surgery and I will be in extreme pain. Terrible place that should be shut down and receptionist should never be allowed to work in healthcare
Visited October 2023
Review titled Fusehill Medical Practice
Replied on 30 October 2023
Dear Tasha Thank you for your feedback, I am sorry the experience you have had was not a positive one and I am also sorry to hear of your news. I have spoken to reception staff who dealt with this, when putting your prescription request through they noted their was no EPS nomination on your record, in order for the prescription to be sent to the pharmacy, they corrected this for you having spoken to your partner, hence why it would be there the following morning. I believe you yourself came in the following day and were able to get your medication. Our reception staff did not inform your partner to find a new GP surgery, unfortunately your partner got rather irate with the reception staff and informed them he always had problems whenever he needed anything and was quite derogatory about the Practice. It was at this point that our receptionist informed your partner that registration was patient choice and if he was not happy with the service he was within his rights to register elsewhere. Your partner requested he be deducted immediately at which point he was advised to find alternative registration first. He declined this and demanded he be deducted. If you would like to discuss this further then please do not hesitate to be in contact. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Good polite and professional
Rated 4 stars out of 5
by E DODD - Posted on 29 March 2023
Blood pressure review delt with empathy and reassurance from the advanced nurse which made me feel that I was being dealt with a caring practice
Visited March 2023
Review titled Fusehill Medical Practice
Replied on 31 March 2023
Dear Mr Dodd Thank you very much for taking the time to leave this review. I will be sure to pass on your kind words to our ANP. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
Waiting for them to answer call 1 hour If you do get in the doctor doesn't seem interested in what you have to say rushed in and rushed out
Visited February 2023
Review titled Fusehill Medical Practice
Replied on 23 February 2023
Dear Patient Thank you for your feedback and I apologise you have had a poor experience. As you have posted this anonymously I am unable to investigate your concerns at the moment. We are receiving an unprecedented amount of calls at the moment and our team are dealing with them as quickly and efficiently as they can. If you would like to discuss this further please call me on 01228 400647. Kind regards Danielle Dixon Locality Practice Manager
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Review titled An improved practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 February 2023
I have spoken to more than one doctor on the telephone, but did appreciate having a person to person appointment to fully discuss health concerns. I was asked to make a telephone appointment for the following week. Disappointed when told to ring in a morning. Surely it’s possible to book in advance when asked by a doctor.
Visited February 2023
Review titled Fusehill Medical Practice
Replied on 28 February 2023
Dear Patient Thank you for taking the time to leave this review. We do offer a range of appointments for our patients and I am sorry you were asked to call in the morning for a telephone follow up. I shall speak with the staff regarding this. If you wish to discuss this further then please do not hesitate to contact me on 01228 400647. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Excellent reception desk
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Rang this morning at 8 am and after a few minutes wait, spoke to a receptionist who was very polite, friendly and professional. I was impressed with the manner in which she dealt with my query as she was very helpful and demonstrated excellent customer care skills. I was offered an appointment for this afternoon for which I was grateful.
Visited February 2023
Review titled Fusehill Medical Practice
Replied on 21 February 2023
Dear Patient Thank you for taking the time to leave this lovely review. I am so pleased you were impressed with our receptionist, they work very hard and always strive to meet patient needs where they can. I will be sure to pass on your positive comments to the team. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2023
With all I hear about friends who have great difficulty seeing a doctor or making an appontment this surgery on the gold standard.
Visited February 2023
Review titled Fusehill Medical Practice
Replied on 03 February 2023
Dear Patient Thank you very much for taking the time to leave this lovely review. I will be sure to pass on your kind words to the rest of the team. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2023
Nurse Practioner made me welcome and listened to my medical problem advised me on any further appointment required and a referral made to hospital for an X-Ray. Very happy with consultation.
Visited February 2023
Review titled Fusehill Medical Practice
Replied on 27 February 2023
Dear patient Thank you very much for taking the time to leave this positive review. We are very pleased you are happy with your consultation and next steps. I will be sure to pass on your comments to the rest of the team. Kind regards Danielle Dixon Locality Practice Manager