Zetland Medical Practice - Ratings and reviews
Reviews
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Review titled Only emergency bloodtests available.
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
The surgery has insufficient needles,so my healthcare blood tests were not allowed. I was treated ok by paramedic associate, but no follow up care to her examination is possible at this surgery.Wait for a GP is a month. Inadequate practice, best avoided.
Visited March 2024
Zetland Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Devin moore - Posted on 04 November 2023
It’s not very often I visit the practice, but the past couple of days I required immediate attention. The whole team were more than accommodating, doctors, nurses, reception and the practice manager. All of whom proved that this practice is more than just bricks and mortar! I’m grateful to the staff that work here, displaying humanity despite the pressures of being extremely busy. 10/10
Visited November 2023
Review titled Zetland Medical Practice
Replied on 20 February 2024
Dear Mr Moore, Thank you for your positive feedback. Our practice team works very hard to provide a good service for our patients. Louise- Practice Manager
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Review titled Failing. Utter contempt for Patients.
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
Absolutely disgusting. The receptionists are the gate keepers, requiring that you have to give all the details your medical illnesses in the waiting room for all to hear. You call in the practice when you're walking past - they sit chatting in the back office and when the do come to the desk, they refuse to help as if you want to book an appointment you can only do it on the telephone. After listening to the practice Dr on the answer machine for around 3-4 minutes you then can speak to reception, but they disconnect your call and simply, don't answer. So my advice is keep calling till they answer the phone. If you have an emergency you have to ring between 8 and 8.30. 8.30 to 12 to book appointments but they refuse to give them out in reality and say you have to ring between 8 and 8.30. And if you have a general enquiry you can only ring between 2 - 4pm. The student rota still isn't available after waiting 3 weeks. It is my opinion they have absolutely no intention whatsoever to provide appointments. God knows how the students will ever learn. They'll never get to see a patient in the flesh! The cryo clinic was cancelled permanently. The well woman clinic isn't a thing anymore. On the answer machine you are invited to use e-consult but now I'm informed they "are overwhelmed with it and can't cope so they have shut it down and going to see how it goes", they are "just going to use the 8-8.30 appointment system" (which you can never get an appointment by ringing). Funny enough, when you do go in, it's always deserted. I can tell why. Absolutely shambolic. Disgusting. Failing attitudes. Again, busy working tax payers are penalised when they want to take care of their health. You would think that the Government would want a healthy workforce to keep paying taxes! I am coming around to the fact that private health insurance might be the way forward. Very sad for all. Many of us just can't afford to.
Visited January 2023
Review titled Zetland Medical Practice
Replied on 19 June 2023
Dear patient, We welcome all feedback and if you would like to discuss your issues with the Practice Manager please contact the surgery.