Borough Road & Nunthorpe Medical Group - Ratings and reviews
Reviews
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Ian J Dowdle - Posted on 26 January 2024
It seems that unless you need childhood inoculation, a smear test or breathing difficulties this surgery is not for you. I've tried calling, system online and the NHS app all with no success. I'm beginning to wonder if the practice is still open? A trip to A&E is on the cards for me. It's only a cancer scare, nothing to worry about!
Visited January 2024
Review titled Borough Road & Nunthorpe Medical Group
Replied on 30 January 2024
I am sorry to hear about the difficulties that you have experienced when trying to make an appointment at the practice. Thank you for making the time to speak with me on the telephone. I hope the information I was able to provide was helpful. As discussed there are THREE ways that patients can contact the practice to request medical advice. 1. Online using our online system eConsult available from the homepage of the practice website www.boroughroadandnunthorpe.nhs.uk. You do not need to register to use this service, it is available to all patients just look for the bright blue eConsult box and click on the GET STARTED button. 2. Telephone - a member of our admin team will take you through a series of questions over the telephone to gather information about the reason for your call. The information you provide will be passed to a Doctor for review. It will help the Doctor to determine what medical help you may need and how soon you may need this help. 3. In person - please call into the practice in person and complete a short appointment request information form. The information you provide will be passed to a Doctor for review. It will help the Doctor to determine what medical help you may need and how soon you may need this help. Regardless of how your request is received (online, by telephone or in person) it will follow the same process. The information you provide will be passed to a Doctor. The Doctor will review the information and decide what needs to happen next. A member of our team will get in touch with you to let you know the outcome and arrange any follow up appointments that may be required. I hope this information is helpful. If you would like any more detail about any of the access options available to you please contact us using your preferred contact method and this will be arranged. Kind regards Lisa Fox Practice Manager Borough Road and Nunthorpe Medical Group
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Review titled Excellent practice
Rated 5 stars out of 5
by Paul Nugent - Posted on 18 July 2023
Excellent service via E-consult today. 2 x E-consult at 10am - both parties seen by doctor and practice nurse by 2.30pm. Cannot ask for more - Excellent
Visited July 2023
Borough Road & Nunthorpe Medical Group has not yet replied.
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Review titled Worst I have Ever come acrossI
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2022
I praise when there is good service and complain at the lack of it. Sadly the service here is the worst I have ever come across. The telephone system is extremely bad. The receptionist was totally uncooperative. I have been waiting* six months to see my doctor*. I was ill with UTI was given the wrong medicine: which made matters very much worse. No apology was made : this shows an uncaring attitude.
Visited August 2022
Review titled Borough Road & Nunthorpe Medical Group
Replied on 25 September 2022
Dear patient Thank you for your feedback. I am extremely sorry to hear that you are unhappy with the standard of service provided by the practice. We strive to provide the best care possible to all our patients and welcome all feedback. During Sept 2022 we upgraded our telephone system. When telephone lines are busy patients are now able to request a call back from the practice rather than waiting on the telephone line. If a call back is requested the telephone system will hold the patients call in the call queue and initiate a callback when it reaches position 1 ( first in the queue). We hope this change will improve the patient experience of contact the practice by telephone. I would also like to make you aware that all patients can contact the practice online using eConsult. eConsult is an online consultation tool which can be used to request medical advice or ask an administrative question. To use eConsult there is no registration process or password required, to get started please navigate to the practice website www.boroughroadandnunthorpe.nhs.uk and look for the bright blue eConsult box. All online consultations are reviewed by a clinician the same day. If a follow up appointment is required the practice will contact the patient to arrange this. I am sorry to hear about your recent UTI and medication problems. I would be happy to investigate this further for you. To facilitate this I will require further information. I kindly ask that you contact the practice to provide your personal details. I will then make contact with you to arrange a mutually convenient time to discuss this further. Once again thank you for your feedback, I look forward to speaking to you soon. Kind regards Lisa Fox Practice Manager Borough Road and Nunthorpe Medical Group
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Review titled Poor reception staff. (Nunthorpe)
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2022
Tried to register here today. No one in practice. Forms already to process but the receptionist spoke to us breathily then moved on to a random person who walked in after us helping him to register. Instead of sorting out our forms. Kept on ignoring us until large queue formed. Ignored me when I went to desk to ask for assistance and stuck her nose in air. So we walked out and decided we had a lucky escape not getting registered at this practice.
Visited July 2022
Borough Road & Nunthorpe Medical Group has not yet replied.