Bewdley Medical Centre
Dog Lane, Bewdley, DY12 2EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Perfect Service From Microsuction Dept
Rated 5 stars out of 5
by Sam - Posted on 24 May 2024
2nd visit to the centre for Microsuction - this time even better than the first ( and that was very good too ) terrific communication, caring and informative as well as painless and efficient microsuction treatment. Many Thanks PS the review sheet being handed out does not allow you to leave a review on the nhs - uk choices website and the lack of an obvious contact email for the Bewdley medical centre is disappointing
Visited May 2024
Review titled Bewdley Medical Centre
Replied on 28 May 2024
Dear Sam, Thank you for your feedback on your positive experience here. We appreciate patients taking the time to complete any review, and will certainly take your feedback onboard.
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Review titled Shocking
Rated 1 star out of 5
by Hannah - Posted on 01 May 2024
My mother called up this practise on Monday 29th April to say she did not feel well and was struggling to breath, and all the nurse who called her back could say was take paracetamol and some vitamins, after pushing again my mum finally got through to a doctor the next day but this time was complaining her lung was in a horrible pain and she couldn’t walk, after finally getting seen she was rushed to Worcester hospital. After hours of waiting around we found out she had pneumonia! The fact that she was recommended paracetamol and vitamins is honestly ridiculous, she is nearly 70 years old and this is what they tell their patients, disgusting! This isn’t the only issue we have had with this practise in the last couple of years, but this is the worst so far.
Visited April 2024
Review titled Bewdley Medical Centre
Replied on 02 May 2024
Dear Hannah, I am sorry to see that you have had a negative experience with the medical centre. Reading your review this is something we would like to investigate further, if you can please contact the surgery directly with some more information we can look into this further. You can contact us on - Tel - 01299 402157 Email - hwicb.bewdleymedicalcentre@nhs.net
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Review titled Wonderful Experience
Rated 5 stars out of 5
by Anthony R - Posted on 19 March 2024
I attended for ear microsuction procedure today and as much as these things can be this was a wonderful experience. The operator was welcoming, cheerful and reassuring. The procedure was professionally performed with an explanation as needed throughout. no pain and only very mild discomfort was experienced. I have nothing but praise for the operator and could not have been more pleased with the positive outcome.
Visited March 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Thank you for taking the time to get in touch Anthony. We always enjoy hearing what our Patients have to say, and are glad you received a quality service and appreciate the kind words.
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Review titled Excellent nurse
Rated 5 stars out of 5
by Jessica - Posted on 08 March 2024
Saw Blood nurse Mrs s.g and she was extremely helpful and kind, having a fear of needles she definitely had her work cut out but she was patient and quick to get the blood test done and kept talking to me while she did it to take my mind off the actual blood test, can’t thank her enough for her patience and time, would definitely recommend to someone whose not kean on needles/blood tests
Visited March 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Dear Jessica, Thank you for taking the time to leave such a positive review of your experience. Our focus is always centred on patient care and support, your comments will be shared with the team.
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Review titled Great Blood service
Rated 5 stars out of 5
by Andrea - Posted on 08 March 2024
Only ever book in with one particular phlebotomist,im always greets with a friendly smile.she's the only one who can get blood out of my arm(many have tried and failed).used to avoid blood tests at all costs after so many bad experiences but thanks to her patience and care im no longer worried as its so quick and painless.
Visited March 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Dear Andrea, Thank you so much for taking the time to write such a wonderful review. It really does help support what we are trying to achieve with our patient care.
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Review titled Going down hill fast
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2024
A practice I previously held in high esteem. Recent experiences have rapidly changed that opinion. Most recently needing to book an urgent appointment for pain relief I was unable to contact the surgery via the phone. I was directed to an online portal that repeatedly told me it was unavailable due to excess demand and that I should call the surgery ! When eventually the surgery did answer, they told me try the online portal the next day at 7am. Unbelievable. My second experience. I used the surgery app to book a blood test, no questions about why I wanted a blood test, no reference to needing to be referred by a GP for the blood test. However, when I arrived for my appointment, having booked time off work, I was then told very bluntly by the HCA that I couldn't just turn up for a blood test without a GP referral. I pointed out that at no time did the app present such information, to which she said "well that's the way it works and there's nothing I can do". Patient care appears now to have no significance with this practice. No doubt they will say "we are only following government guidance". Well, one look at the current government will tell you everything about failure.
Visited March 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Dear patient, I am sorry to see you have had a negative experience at the medical centre. When booking a blood test, we do require this to have been requested by either a GP or consultant, this means we can send your test off for the appropriate results. This enables us to provide the best care for the patients. Regarding our phones access, the most recent report shows we are answering 89% of all calls that queue, in an average of 6 minutes. While I appreciate this can fluctuate depending on the time of day, our team work incredibly hard to respond to all queries as quickly and safely as possible. We would be happy to investigate your specific incident in more depth if you would like to contact us on the below with more details - Tel - 01299 402157 Email - hwicb.bewdleymedicalcentre@nhs.net
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
twice I have needed to contact the surgery for different conditions and each time the excellent online system resulted in an appointment on the same day
Visited March 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Thank you for your positive review. We have worked hard on improving our access for all patients and your comments help support the work we continue to do.
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Review titled Good
Rated 5 stars out of 5
by Mrs Tersia Pope - Posted on 05 March 2024
Today I received a phone call from the CKD nurse regarding my ongoing issues with abdominal pains. She explained to me that there is a possibility of having CKD and then went into an in depth explanation. She mentioned I will also be receiving a letter explaining this further. She was extremely helpful and patient with all my questions and after speaking with her she managed to set my mind at rest. In the end I can't thank her enough for contacting me.
Visited March 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Dear Mrs Pope, Thank you for taking the time to give us such a wonderful review. Your kind comments will be passed onto our Nursing Department.
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2024
Ears was sore but the lady did get some wax out, had to wait 3 weeks, she noticed I eczema on my neck and hair and recommended centrben, only had a 50ml tube and it's running out, thank you
Visited February 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Thank you for sharing your positive review. Feedback is shared and valued by every member of the team.
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Review titled Great medical practice
Rated 5 stars out of 5
by Joan Martin - Posted on 08 March 2024
I have blood tests every month with the nurse and she is very professional and comforting making the experience less traumatic.
Visited February 2024
Review titled Bewdley Medical Centre
Replied on 14 May 2024
Thank you for the generous review for our Nursing Team They are delighted to know that their service is appreciated by you.