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Accessibility statement

This accessibility statement applies to the Change4Life website, including the Sugar calculator and the Disney sports quiz.

This website is run by Public Health England and is due to be retired in January 2022. We want as many people as possible to be able to use this website and its tools. For example, this means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of this website are not fully accessible. We are retiring the website during 2022 and it will be replaced by a new website that will be compliant with accessibility standards. Some of the issues you may experience on this site now include:

  • some links are not described clearly enough for users to understand what they do or where they go
  • there are issues with the video player used on the site, and a lack of transcripts or audio descriptions for videos

Feedback and contact information

If you need information on this website in a different format – like accessible PDF, large print, easy read, audio recording or braille – please email

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018 (the "accessibility regulations"). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us by post or visit us in person

Public Health England is based at:

Wellington House
133-155 Waterloo Road
London SE1 8UG

Technical information about this website's accessibility

Public Health England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed.

Non-accessible content

The following content is non-accessible due to non-compliance with the accessibility regulations.

Change4Life website

  • The play button on the How to Wash Your Hands video is not descriptive, which could be confusing to anyone using a screen reader. This fails the Web Content Accessibility Guidelines v2.1 (AA) standard guideline 2.4.6 Headings and Labels.

Content not within the scope of the accessibility regulations


The videos on the site do not meet accessibility standards because they do not have captions or audio description. The accessibility regulations do not require us to fix videos published before 23 September 2020.

Disproportionate burden

There are some accessibility issues with this website, as listed in the previous section.

We have assessed the cost of fixing issues and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. This is because we will be retiring this website shortly.

What we are doing to improve accessibility

We are retiring this website and expect to have a new website in place that will be fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standards by January 2022.

Preparation of this accessibility statement

This statement was prepared on 14 September 2020. It was last reviewed on 1 October 2021.

The website was last tested on 10 September 2020.

Several tests have been carried out by the Digital Accessibility Centre and a further test by Nomensa. The audit reports have been provided as PDF documents and are available on request by emailing