Percentage of patients who had a good overall experience of their GP practice

Why this fact is important:

People who use services should experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights

Things to note:

The proportion of respondents to the GP patient survey who gave a positive answer to the question ‘Overall, how would you describe your experience of your GP practice?’.

Score = (numerator divided by denominator) x 100.

Numerator is total responses who answered ‘Very good’ and ‘Fairly good’ to question 31 ‘Overall, how would you describe your experience of your GP practice?’.

Denominator is total responses to this question.

The scores for all GP practices are compared nationally and grouped into three bandings: 

  • ‘Among the worst’ – these are scores that fall with the bottom 25% of all scores nationally in response to this question. 
  • ‘In the middle range’ – these are scores that fall in the middle 50% of all scores nationally in response to this question.
  • ‘Among the best’ – these are scores that fall with the top 25% of all scores nationally in response to this question.

  • The GP Patient Survey is sent out once a year to over 2 million adults aged 16 and over who are registered with a GP in England. The results of the survey for each GP practice are weighted to adjust the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete a questionnaire. More information about the survey can be found at the GP Patient Survey website: http://www.gp-patient.co.uk/faq

    When using indicators to make comparisons between general practices, it is important to consider the context in which GP's provide services. For example, the characteristics of the patients treated by a practice – in terms of factors like age or deprivation – can affect the value of an indicator, unless these factors are taken into account when the indicator is calculated. Similarly, a practice’s performance on an indicator can sometimes be influenced by other organisations that are caring for the same patients – local hospitals or community services, for example.

    Things to consider about data source

    Locations that denominators below the value of 10 will be suppressed in final download of data.

    Data source

    GP Patient Survey

    Time period

    Annual

    Further information

    http://www.gp-patient.co.uk/

    Data Supplier

    GP Patient Survey