BALLATER SURGERY - Ratings and reviews
Reviews
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Review titled No Appointments?
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2024
Having been advised by the practice Pharmacist to see a doctor, I phoned to make an appointment. The receptionist advised that no face-to-appointments were available and I should apply through accurx. On attempting that, I was told that the system was closed. I tried to use Patient Access, as recommended by the practice web site, but discovered that no appointments that can be booked online are currently available. This is an obstructive, misleading and unhelpful service for anyone needing a diagnosis for heart related symptoms.
Visited March 2024
Review titled BALLATER SURGERY
Replied on 27 March 2024
Dear Patient, Thank you for your feedback. I apologise that you were not able to book a face to face appointment and unable to contact us through Accurx or patient access. We are currently working extremely hard to make more appointments available for patients during a very difficult time. If you would like to discuss this further, please do not hesitate to contact me. Many thanks Julia Morrison - Practice Manager
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Review titled Appointment
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2023
Sent appointment noted as face to face. Attended and was told no appointment and face to face was how system sends these messages. System needs to be fixed to avoid wasting patients time. Reply from econsult was different. Very confusing and frustrating
Visited November 2023
Review titled BALLATER SURGERY
Replied on 22 November 2023
Dear Sir/Madam I am sorry there appears to have been some confusion regarding your appointment. Perhaps you could contact me separately through the surgery so that I can look at this further. Many thanks Julia Morrison, Practice Manager
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Review titled Great email medicine, offensive admin
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
Call for an appointment and, if you get through, its a 2 week wait for an appointment, send an e-consult it's same day but woe betide you miss their response as you are then met with abuse by the admin team who expect you to be be checking email constantly and not leaving the house waiting on them, don't forget they are very busy and your time is not important...
Visited August 2023
Review titled BALLATER SURGERY
Replied on 07 August 2023
Dear Patient, We are sorry that your experience of Ballater Surgery has been a negative one. I would be very interested to know who in the administration team you spoke to, as the feedback from our administration team has always been that of a very positive one. We are currently reviewing our appointments to be able to offer more availability to our patients. If you would like to contact me, please do so and I can look into your frustrations with the appointments and the administration staff. Many thanks. Julia Morrison, Practice Manager
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Review titled Very welcoming practice
Rated 5 stars out of 5
by Veronica Hackett - Posted on 04 August 2023
I attended this morning for a blood test. The two receptionists were very welcoming and the Nurse who took my blood was excellent, well done. I will certainly re visit for future blood tests, thankyou.
Visited August 2023
Review titled BALLATER SURGERY
Replied on 07 August 2023
Dear Veronica, Thank you for your positive feedback. I will forward your feedback to our reception team and the phlebotomist. Many thanks. Julia Morrison, Practice Manager
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Review titled Speedy response and quick to help
Rated 5 stars out of 5
by Ben C - Posted on 12 July 2023
I've always found Ballater surgery quick to respond to triage messages and the GPs go directly to trying to help. I was particularly impressed today after sending an eConsult form, and receiving a reply within 20 minutes with advice and a prescription. Considering the pressure GP surgeries are under, this efficient approach makes such a difference. Thank you!
Visited July 2023
Review titled BALLATER SURGERY
Replied on 07 August 2023
Dear Ben, Thank you for your response. The econsult has proved a very positive experience for our patients and we are glad your experience has been that of a positive one. Julia Morrison, Practice Manager
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Review titled Avoid unless you can diarise ailments
Rated 2 stars out of 5
by Anonymous - Posted on 29 June 2023
Not for the first time I called for an appointment for something I am suffering with today which from past experience could be managed with a prescription medicine only to be offered a phone appointment in 3 weeks time, pointless, will now suffer for the next 5 days. Have had to complete an email consultation and wait to see if that is dealt with in the next 48 hours, all this and they are still accepting new patients, they can have my place as I will look elsewhere, avoid unless you can diarise ailments.
Visited June 2023
Review titled BALLATER SURGERY
Replied on 07 August 2023
Thank you for your response. We are currently looking at our appointment availability have put some additional appointments to support the growing number of patients registered to the practice.
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Review titled Great Staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
What a great service. Receptionist are always friendly and helpful. They definitely go the extra mile. Great surgery for woman’s health. Would recommend but feel like I’d rather keep it a secret so I can get an appointment with my favourite doctor.
Visited February 2023
Review titled BALLATER SURGERY
Replied on 07 August 2023
Thank you for your feedback and we are pleased to hear that the staff are friendly and helpful. The reception team are often under a lot of pressure so I will share your feedback with them.
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Review titled Won't give me access to my medical records
Rated 1 star out of 5
by Christopher James Bennett - Posted on 03 January 2023
Despite signing a form in September 2022 to have full access to my medical records, multiple telephone calls and being told to submit my compliant via e-consult and their own feedback form, I still don't have access and haven't had any response. My understanding is that under GDPR rules they are legally obliged to give me access to my records.
Visited December 2022
BALLATER SURGERY has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 August 2022
I had to visit this surgery yesterday for a blood test . It was the first time I had ever used the surgery and I have to say what a pleasant experience. The receptionists were polite , friendly and helpful so different to my own surgery. I then had to have my blood taken which I hate but the nurse was lovely and really put me at my ease . I'm only sorry I didn't get anyone's name . Keep up the good work , it really makes such a difference.
Visited August 2022
BALLATER SURGERY has not yet replied.